2/10
Misleading and Poorly Managed
We booked this hotel *only* because it had a pool, which we found out was under construction at check-in. The staff claimed they had informed us via WhatsApp, but I showed them they hadn’t—and minutes later, I conveniently received the message. Their website and confirmation *still* listed the pool as open. Completely misleading.
The front desk staff was rude (especially one woman, though no one wears name tags), and the restaurant was mediocre. The rooftop bar was overpriced with overly sweet drinks.
We also experienced frequent power outages, which meant no Wi-Fi, no TV, and no way to charge devices.
Worst of all, our toilet started leaking on day two. Our toddler slipped on the water, hit his head, and got a concussion. Maintenance came quickly, but the damage was already done.
This place is poorly maintained and not worth the hassle I tried to give it the benefit of a doubt since I know Mexico can be a little different but I wish I would have believed the other review. I recommend staying at Voco Guadalajara Neruda instead—they were amazing.
Barragan
2 nachten verbleven in mei 2025