Space of the Americas

Heel netjes en schoon hotel vlakbij vliegveld en bij fauna park en de watervallen aan Braziliaanse kant en verder heel gast vrij en behulpzame werknemers van het hotel

What’s good: Amazing buffet restaurant, great pool, very safe, kind staff. What’s bad: - 1st room had problems with electricity, resulting that the air condition stopped working at 02:00 making it 28 degrees in the room. (Assume this is just bad luck). - The walls are paper thin. Family with children above us decided to renovate their room themselves (that’s how it sounded at least). A lot of noice keeping us awake. - no free bottled water. - staff ‘forgot’ to calculate the promised discount at check out. It’s a nice hotel, good facilities but I would not recommend if you want a quiet hotel. Lots of families with children.

I have booked this hotel four times. On this last stay I extended twice. In four days, nobody at the front desk acknowledged that once — no call, no note, not even a bottle of water sent to the room. For a returning guest who keeps extending, that tells you exactly how much they value repeat business. The reception was the problem from the moment we arrived. Every request was handled grudgingly, as if serving guests was an imposition. Four days of it. Credit where it's due: the waiters and the rest of the staff were genuinely good — polite, attentive, no complaints at all. They deserve better than the front desk they work behind. Room and facilities: fine. Service: the reason I won't be back. Four bookings, and this was the last one.