Rechercher des hôtels - Heilongjiang

« Small error during the check-in process : on the number of nights of my stay and the fact that the room was already paid so they had to double-check twice. The room was quite spacious but may need a refresh. The food at the cafe (after 10pm) was very disappointing. The one at the chinese restaurant though was very good. Convenient since there is an ATM in the lobby. »

« 房間乾淨 服務很好 »

« Clean room »

« 房間整體還不錯，設施設備都很新，以設備來說算是相當完善。 房間網路也還不錯，有自動窗簾和升降桌，衛浴設備也都還不錯。 旁邊就有商店，晚上有大排檔，整體來說位置也還不錯。 但服務人員處理事件的能力有待加強，住的是近吸煙樓層，連三天聞到煙味，且實際看到人在抽煙，向前台反應之後前台表示也只能勸阻，那不確定為什麼要叫做進吸煙樓層？ 一直到最後一天飯店才提問說要不要換房間，但是都最後一天也聞到煙味人也不見了，實在也沒有這個必要性，只能說對於處理事情的能力經驗不足，且應該制定既然是禁吸煙樓層，就應該好好處理事情，而不是只能勸阻，這樣嚴重影響當初選擇禁煙樓層的其他客戶的住宿品質。 »

« Friendly staff and clean room »

« 超棒！早餐豐富、位置便利、服務人員很暖心♡ »

« Great service and location is close to malls. »

« Nice room and fitness center, no AC in the morning! »

« Absolutely lovely place to stay .All the staff were helpful and kind .Also I found they were helpful to myself and I am disabled. »

« We were so grateful for the front desk service, they took extra miles to help us through WeChat communication. All the staff were very helpful in this hotel! We had a great time in Harbin. Thank you so much to everyone!!! »

« staff a men was not nice,not friendly, no smile and bed service when I check in, »

« 酒店服务不错，就是周边环境不太好 »

« Airport pickup was convenient and communication was fine. Location was close to the airport and a decent stay before or after catching a flight. Like a little motel locally run. »

« Even though I did my reservation in advance, they didn't have a room available upon my arrival. The person in charged walked me two blocks away to a building with rooms. The building was dirty and smeelly. No signs, no security regulations, elevators malfunctioning, everyone smoking all over the places, walls filtty and dirty. The room too smelly. It was too cold, that was the only reason I ended up staying. Didn't feel leaving the place to try to find another hotel. Breakfast was delivered in...