4/10 Médiocre
Trace K., New Braunfels, TX
11 juil. 2024
Les points forts : Propreté
Really nice condo NO HOT WATER too many rules
This is a great condo nicely furnished but several draw backs. The first night we were there, the mirrors were stolen off of our rental jeep. The 24 hour guard said "he didn't see anything". There are "owner" parking spots close to the guard and everyone else has to park on the street (seems odd since I am paying to occupy as "owner" but not allowed to park). This unit has a whole house water heater that does not work. We had plumbers out to the property twice and only had hot water in the master shower one time. Also, plumber could not get hot water to the sink in the master so men, if you shave, you'll be using cold water. Then there is the POOL RULES! We arrived and went to the pool and were playing music at a very low level. An older couple who lives on property came the pool and I asked if the music was too loud as I would be happy to turn it down even more. She told us NO MUSIC allowed AT ALL at the pool and referred to the pool rules sign. When I looked at the sign, it even says NO FOOD OR DRINK at all at the pool. I am sorry, but I never would have paid as much as we did to not be able to enjoy the great pool overlooking the ocean. I asked the owner to call me and he called me when we had already returned from our trip. He said that was not a rule. I said well that is what is posted on the sign at the pool. There are many wonderful places to stay in Cozumel. I would advise staying elsewhere.
Trace K.
Séjour de 4 nuits en juin 2024