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Avis sur WoodSpring Suites Clarksville Ft Campbell

2.5 out of 5
WoodSpring Suites Clarksville Ft Campbell
675 Kennedy Lane, Clarksville, TN

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 68 avis sur 401." "
Note des voyageurs de 8 (Bien), d’après 118 avis sur 401." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 401." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 401." "
Note des voyageurs de 2 (Horrible), d’après 97 avis sur 401." "

6,8/10

Propreté

6,8/10

Personnel et service

5,6/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

10/10 Excellent

Travis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

4/10 Médiocre

TIMOTHY

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The parking lot was littered, the grass was not cut, the carpet in the room was dirty. Little to no up keep has been done on this property. No coffee or maker available. No lamps on room, no toaster???? No silverware.....All bare bones. Water was nice and hot. We won't be back Dog charge was almost as much as the room!!!!!! Not known until we showed up. No thanks to Expedia!!!!
Séjour de 1 nuit en avril 2024
Réponse de Lindsay le 23 avr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay with us. Your satisfaction is important to us as a valued guest.

2/10 Horrible

Josefina

Personal from the hotel called to advise that they were over booked and my reservation was canceled. Ihave tried to contact you guys to Verify the status of my refund and i haven't been able to contact you. I made a second reservation today in the same city. Please call me Asap
Séjour de 1 nuit en avril 2024
Réponse de Lindsay le 23 avr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay with us. Your satisfaction is important to us as a valued guest.

6/10 Satisfaisant

Jermaine

Séjour de 2 nuits en avril 2024

2/10 Horrible

Edgar

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
Absolutely horrible. Worst stay I have ever had. The internet is atrocious. It is 2024. I have no idea how it is possible to not even be able to watch a simple video. You are able to pay for “fast” WiFi and I did. Turns out the paid alternative is even worse than the free one. The whole hotel has this odd smell. An old and dirty smell. I can’t put my finger on it but it is disturbing. They supposedly clean the rooms every 2 weeks but all they do is make the bed and replace the towels and trash bags. There is also a rude employee here. He always interacts with us in an annoyed and unwanting manner.
Séjour de 3 nuits en mars 2024
Réponse de Lindsay le 22 avr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay with us. Your satisfaction is important to us as a valued guest.

2/10 Horrible

Josh

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Fridge was rusty. Everything looked peeling from humidity. Stove looked broken, microwave was broken. Had to sign like 3 documents of waivers.
Séjour de 1 nuit en mars 2024
Réponse de Lindsay le 22 avr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay with us. Your satisfaction is important to us as a valued guest.

2/10 Horrible

Brandon

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Lindsay le 12 mars 2024
Hello Brandon, I am sorry your stay did not go as planned with us. We hope you will give us another chance in the future.

2/10 Horrible

Greg

Voyage en famille
Les points faibles : Équipements
Property and clientele were a bit scary…enough so that we booked a room at another hotel close by and switched in the middle of our stay. We didn’t know ahead of time that this is an extended stay hotel.
Séjour de 1 nuit en mars 2024
Réponse de Lindsay le 12 mars 2024
Hi Greg, We strive to offer a clean and safe property to all of our guest, my team and I apologize for failing with your stay.

8/10 Bien

To Geraldine

Séjour de 7 nuits en février 2024

8/10 Bien

Paul

Les points forts : Propreté et personnel et service
Hotel has a little age in it, but all in all, it was a good value for the money. I would stay here again.
Séjour de 1 nuit en février 2024
Réponse de Lindsay le 21 févr. 2024
Thank you for taking the time to complete a review, as a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Regina

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the friendliness of Camille, and her williness to help us.
Séjour de 1 nuit en février 2024
Réponse de Lindsay le 21 févr. 2024
Thank you for your kind review, Camille is a great part of our team :)

6/10 Satisfaisant

David

8/10 Bien

Season

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stayed at the property for several nights visiting family for the holidays. I was pleasantly surprised of the cleanliness of the property. If I need somewhere to stay in the area, I would stay here again.
Séjour de 5 nuits en décembre 2023
Réponse de Ann Black le 27 déc. 2023
Our guests are our number one priority and we appreciate your feedback. Thank you for taking time to let us know about your stay.

8/10 Bien

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Ann Black le 27 déc. 2023
Our guests are our number one priority and we appreciate your feedback. Thank you for taking time to let us know about your stay.

10/10 Excellent

James

Séjour de 1 nuit en décembre 2023
Réponse de Ann Black le 26 déc. 2023
Our guests are our number one priority and we appreciate your feedback. Thank you for taking time to let us know about your stay.

2/10 Horrible

ROBERT

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A cradle of filth. Rundown, dirty rooms with broken vending machines, broken washers, inadequate lighting, dirty carpets, spotty WiFi, hard as a rock beds, no amenities whatsoever. This is by far the worst extended stay hotel I’ve ever stayed at. Go to the In Town Suites right down the street and get a better stay. This Woodspring is a zero star operation with undesirables everywhere.
Réponse de Ann Black le 26 déc. 2023
Our guests are our number one priority and we apologize for any inconveniences that you may have experienced with us. We appreciate your feedback.

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 23 nuits en novembre 2023
Réponse de Ann Black le 22 déc. 2023
Our guests are our number one priority and we appreciate your feedback. Thank you for taking time to let us know about your stay.

6/10 Satisfaisant

JAMES

Voyage en famille
Les points forts : Propreté
Pain to check in as everyone had to come into the front desk when checking in Over all NOT a BAD place to spend a knight And very reasonable rates
Séjour de 1 nuit en décembre 2023
Réponse de Ann Black le 18 déc. 2023
Our guests are our number one priority and we apologize for any inconveniences that you may have experienced with us during your check in. We appreciate your feedback.

2/10 Horrible

Mark

Séjour de 2 nuits en décembre 2023
Réponse de Ann le 14 déc. 2023
Thanks for staying with us. We do apologize for any inconvenience that you may have experienced during your stay. We appreciate your feedback!

2/10 Horrible

Kayla

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was filthy . Good all over walls counters and floors. I had to leave didn’t stay
Séjour de 2 nuits en octobre 2023
Réponse de Ann le 14 nov. 2023
Our guests are our number one priority and we apologize for any inconveniences that you may have experienced with us. We appreciate your feedback.

2/10 Horrible

Jennifer

Séjour de 1 nuit en octobre 2023
Réponse de Ann Black le 27 oct. 2023
Your feedback is important to us, and we will be sure to address your concerns. We apologize for any inconveniences that you may have experienced during your stay.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Ann Black le 27 oct. 2023
We appreciate your feedback. Thank you for staying with us.

6/10 Satisfaisant

Erica

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It was a decent stay. I did not realize it was like an extended stay hotel. There were all kinds of unsavory characters hanging around outside. there was also a odor that floated throughout the 2nd floor.
Séjour de 1 nuit en juillet 2023
Réponse de Lindsay le 12 oct. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Bien

Austin

Voyage en groupe
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Overall good stay
Séjour de 1 nuit en octobre 2023
Réponse de Lindsay le 12 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Clarksville Ft Campbell.As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our gue

6/10 Satisfaisant

Dwight

Les points faibles : Propreté
Woodspring Suites
The overall stay was fine but the two days unable to shower without any compensation or assistance was very inconvenient. Also housekeeping didn't start changing my towels and sheets untill two and a half weeks into my stay
Séjour de 28 nuits en septembre 2023
Réponse de Lindsay le 12 oct. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They are very friendly
Séjour de 1 nuit en septembre 2023
Réponse de Lindsay le 12 oct. 2023
Thank you! We hope you will stay with us again!

6/10 Satisfaisant

Martin

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The price was right, but the place could use an update.
Séjour de 1 nuit en septembre 2023
Réponse de Lindsay le 12 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Clarksville Ft Campbell.As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests

6/10 Satisfaisant

Jesse

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
They allowed smoking on the 4th floor which all you could smell was pot. Lock didnt work whole time we were there. Maintenance had work on door and bathroom door , replace phone and Tv. Front desk never had change even though signs posted everywhere if you need change visit front desk. Key cards went out on a regular which meant going around or hoping to get back in from another guest. I personally scrubbed floors and vacuumrd every day and still did not put dent in the fifth that has piled on those floors. I suggest buying pack of socks and toss them after each use.
Séjour de 4 nuits en septembre 2023
Réponse de Lindsay le 12 oct. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Ronnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location off the interstate. Affordable and clean. Would definitely book again.
Séjour de 1 nuit en septembre 2023
Réponse de Lindsay le 5 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Clarksville Ft Campbell. As a guest you are truly valued. We hope you will stay with us again :)

8/10 Bien

Christopher John

Les points forts : Propreté et personnel et service
Clean and quiet. A very basic/spartan room.
Séjour de 4 nuits en août 2023
Réponse de Lindsay le 21 août 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Clarksville Ft Campbell.As a guest you are truly valued.

6/10 Satisfaisant

Donna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The young lady at the front desk was very nice and made checking in a breeze. Rooms need sound proofing you can hear every noise.
Séjour de 1 nuit en août 2023
Réponse de Lindsay le 21 août 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Clarksville Ft Campbell.As a guest you are truly valued.

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All around a solid place to stay
Séjour de 1 nuit en août 2023
Réponse de Lindsay le 21 août 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Clarksville Ft Campbell.As a guest you are truly valued.

10/10 Excellent

Ahsan

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en août 2023

10/10 Excellent

Stewart

Les points faibles : Infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en août 2023
Réponse de Lindsay le 21 août 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Clarksville Ft Campbell.As a guest you are truly valued.

8/10 Bien

Juanya

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view from my room was nice.
Séjour de 1 nuit en juillet 2023
Réponse de Lindsay le 21 août 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Clarksville Ft Campbell.As a guest you are truly valued.

2/10 Horrible

Justin

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dont trust the pictures. Since it was late and only me staying i night i dealt with it. Yet, this place is like infestation drug acrivity. Would never stay there again. Shower dam near fell off in the morning shooting a missles for water. First room i got door was open and key wouldnt let me in bc the door handle was janky. Toilet wouldnt stop slowly flushing all night. Brunson burner attached above stove for crack or something, who knows. I could go on but like i said would never stay again and only stayed because it was late and had business early in morning. 1 star only bc the lady up front was super nice about everything.
Séjour de 1 nuit en juillet 2023
Réponse de Lindsay le 31 juil. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Médiocre

Mackenzie

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Deangelo

Séjour de 3 nuits en juin 2023

2/10 Horrible

Brandi

Les points faibles : Infrastructures et conditions de l’hébergement
Réponse de Lindsay le 13 juin 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Bien

Kevin

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This place is beautiful, clean and quiet. But it's an extended stay place. So,..there's no lobby,..free breakfast in the morning nor daily maid service. There's not even an ice machine. If you stay here you need to bring everything you'll need. There's a stove,.microwave and full fridge but no pots, pans or utensils provided. This place worked for me for a 2 night stay but if you stay a week or more you need to plan properly
Séjour de 2 nuits en juin 2023
Réponse de Lindsay le 5 juin 2023
Kevin, Thank you for taking time to leave us a honest review. We hope to have you stay with us again!

2/10 Horrible

Lavina

Séjour de 3 nuits en mai 2023
Réponse de Lindsay le 5 juin 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Bien

Ronald

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de Lindsay le 30 mai 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Clarksville Ft Campbell.As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Bien

Edwina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thankful they allowed us to have a late check-in. There was no late check out available. The only negative i would give is the room did not have hand towels, only bath towels and face cloths. Overall a nice stay.
Séjour de 2 nuits en mai 2023
Réponse de Lindsay le 30 mai 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Clarksville Ft Campbell.As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Horrible

Daniel

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is terrible. The first thing when you open the door to get very bad smell
Séjour de 2 nuits en mai 2023
Réponse de Lindsay le 11 mai 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Horrible

Samuel

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible place to stay
The room was dingy and it stunk. Not to mention i did not have any running water in the bathroom sing and was unable to wash up in the sink or the tub. I also was unable.to call the front desk to inform them of thr problems because the phone did not work. The customer service was the worst they were rude and nasty. While on i was on the toilet the hotel employee started banging on the door saying he needed to cut off my water. It was one bad day
Séjour de 3 nuits en mai 2023
Réponse de Lindsay le 11 mai 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Bien

Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Lindsay le 11 mai 2023
As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Horrible

Naomi

Séjour de 1 nuit en avril 2023
Réponse de Lindsay le 11 mai 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Krystal

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 10 nuits en mars 2023
Réponse de Lindsay le 11 mai 2023
As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Horrible

Tina

Séjour de 1 nuit en avril 2023
Réponse de Lindsay le 11 mai 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.