Dear Tamae,Thank you for your perfect rating. It was such a pleasure having you stay with us during your time in Carlsbad, and we're thrilled our spacious accommodations suited your family's needs well. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Thank you,The Westin Carlsbad Resort & Spa

Dear Paul,Thank you for choosing The Westin Carlsbad Resort & Spa and for your kind words! We are delighted to hear that you enjoyed your stay and found our location convenient for visiting Legoland. In addition, it's wonderful to know that the beauty of our property added to your experience. We look forward to welcoming you back for another five-star stay soon!Thank you,The Westin Carlsbad Resort & Spa

Dear Manabu,Thank you for choosing to stay with us during your visit to LEGOLAND! We're delighted that the private entrance added convenience to your experience and that you enjoyed the food. We look forward to welcoming you back for another enjoyable stay!Thank you,The Westin Carlsbad Resort & Spa

Dear Michael,Thank you for sharing your feedback. We're glad your stay was satisfactory, but we aim to exceed expectations If there are specific areas you believe we could improve upon, we would appreciate your insights to help us enhance our service for your next visit. We look forward to the opportunity to provide you with a more exceptional experience.Thank you,The Westin Carlsbad Resort & Spa

Dear Mehrun,Thank you for choosing to stay with us at The Westin Carlsbad Resort & Spa. Our goal is to provide every guest with a wonderful experience, and we're glad you enjoyed your visit. The pleasure was all ours, and we hope to welcome you back in the future.Thank you,The Westin Carlsbad Resort & Spa

Dear Clara, Thank you for sharing your experience, we're sorry to hear that your night with us was not a restful one. Rest assured, our team is looking into the maintenance issues you encountered so you can better enjoy our accommodations, and we hope for another chance to impress you in the future.Thank you,The Westin Carlsbad Resort & Spa

Dear Jeremy,Thank you for sharing your feedback with us; it's invaluable to us. While we're pleased to hear you enjoyed your stay, we understand your desire for more menu options. We currently offer two on-site restaurants with carefully curated menus, and we'll ensure your feedback reaches our chefs for consideration in enhancing our offerings.We hope to have the opportunity to host you again in the future, allowing us to demonstrate our commitment to meeting your needs and preferences. Thank you once more for choosing our establishment.Thank you,The Westin Carlsbad Resort & Spa

Dear Michael,Thank you so much for choosing to stay with us at The Westin Carlsbad Resort & Spa. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.Thank you,The Westin Carlsbad Resort & Spa

Dear John,Thank you for your review and for giving us a perfect rating! We're delighted you had an excellent experience, and we hope to have the pleasure of your company again soon.Thank you,The Westin Carlsbad Resort & Spa

Dear Kimberly,Thank you for choosing The Westin Carlsbad Resort & Spa and for sharing your valuable feedback. We are delighted you had such a wonderful stay overall, but are sorry to hear there was a concern with the sheets. Please know that our team is always ready to provide assistance and address any issues that may arise. We look forward to welcoming you back for another memorable visit.Thank you,The Westin Carlsbad Resort & Spa

Dear Nancy,We're thrilled to hear that you enjoyed your stay at The Westin Carlsbad Resort & Spa. Thank you for spotlighting our central location and beautiful rooms overall. Welcoming you back would be an honor, so please return soon for another memorable time.Thank you,The Westin Carlsbad Resort & Spa

Dear Angie,Thank you for taking the time to share your thoughts. We regret that your experience was not what we strive to deliver, and we sincerely apologize for the lapse in cleanliness and service. Our team will discuss your feedback to ensure future visits will uphold our high standards. We know we can do better, and we wish you safe travels.Thank you,The Westin Carlsbad Resort & Spa

Dear Brandi,While we always appreciate hearing from our return guests, we are sorry that you had a disappointing visit. Please know that when booking via a third-party site, specific room requests are subject to availability, though we do our best to honor all requests. We look forward to welcoming you back and impressing you once again. Thank you,The Westin Carlsbad Resort & Spa

Dear William,Thank you for reviewing your recent visit. We appreciate you taking the time to highlight our spacious accommodations and comfortable beds. We'll be sure to have maintenance look into the room temperature to ensure everything functions as it should, and any necessary adjustments are made promptly. Please know that this information is on all our booking sites, though we'll be sure to discuss your report with our team to find ways of making this more prominent moving forward. It was a pleasure having you here, and we hope you return for a seamless stay soon. Thank you,The Westin Carlsbad Resort & Spa

Dear Jason,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. Should you be in the area again, we'd be grateful for the chance to provide you with a more welcoming visit.Thank you,The Westin Carlsbad Resort & Spa

Dear Rakshith,Thank you for taking the time to share your comments with us. We price our parking competitively. We will also take your comments regarding our dining options and in-room coffee machines into consideration. Thank you, and we hope to have the opportunity to show you a better experience in the future. Thank you,The Westin Carlsbad Resort & Spa

Dear Adriana,Thank you for choosing The Westin Carlsbad Resort & Spa and for taking the time to share your lovely, five-star review. We are thrilled we were able to accommodate your request for an early check-in and delighted to know you had such a lovely visit. All of your kind comments will be shared with the team, and we look forward to welcoming you back for another memorable getaway.Thank you,The Westin Carlsbad Resort & Spa

Dear Tamera,Thank you for sharing your experience with us. We're pleased to hear that you found your room clean and well-sized, and we appreciate your positive comments about the cleanliness of the hotel. However, we apologize for any inconvenience you encountered. Your feedback is valuable, and we will use it to improve our service and address any issues with our team's responsiveness. We hope you'll consider staying with us again so we can provide you with an even better experience.Thank you,The Westin Carlsbad Resort & Spa

Dear Anais,Thank you for your five-star review! We're thrilled that our team provided attentive service and that you found the room clean. Your kind words serve as an inspiration to continue delivering excellent experiences. We look forward to welcoming you back soon.Thank you,The Westin Carlsbad Resort & Spa

Dear Mojdeh,We appreciate your feedback, and we apologize for any disappointment with the service you received. We'll speak with our staff about your comments, and we hope you'll consider staying with us again should you be back in the area.Thank you,The Westin Carlsbad Resort & Spa

Dear Marilyn,It was a pleasure to host you during your recent visit. We sincerely appreciate you taking the time to provide us with a review, and we're glad you enjoyed our comfortable accommodations and helpful staff. That being said, we apologize for any inconvenience you experienced regarding your room's availability at check-in, and we have notified our staff of your comments. It would be an honor to welcome you back to our resort the next time you are in town.Thank you,The Westin Carlsbad Resort & Spa

Dear Raymond,We thoroughly appreciate your feedback. We're so sorry to learn the view from your room didn't meet your expectations, and we would be more than happy to provide you with accommodations that are better suited for your needs on your next visit. Thank you; we hope you'll join us again soon!Thank you,The Westin Carlsbad Resort & Spa

Dear Gregory, Thank you for taking the time to share your honest feedback. We regret to learn of your disappointment with our accommodations. Your feedback regarding the furniture will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed the rest of your stay. Thank you,The Westin Carlsbad Resort & Spa

Dear Michael,It was our pleasure to provide you with clean, comfortable accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at The Westin Carlsbad Resort & Spa!Thank you,The Westin Carlsbad Resort & Spa

Dear Charity, Thank you for your review. We are sincerely disappointed to find that you were not satisfied with your experience. Rest assured, our prices are competitive for our area— though we'll be sure to discuss your comments internally to seize any opportunity to improve. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Thank you,The Westin Carlsbad Resort & Spa

Dear Natalie,Thank you for taking the time to share your feedback with us. We're delighted you enjoyed the amenities that our property has to offer. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay at The Westin Carlsbad Resort & Spa.Thank you,The Westin Carlsbad Resort & Spa

Dear Thais,Based on your rating, it appears you had an overall great stay with us. Thank you for being our valued guest, and we look forward to welcoming you back for another five-star visit.Thank you,The Westin Carlsbad Resort & Spa

Dear Candace,Thank you so much for your five-star rating! It's a delight knowing you loved everything about your stay with us, and we can't wait to welcome you again to The Westin Carlsbad Resort & Spa.Thank you,The Westin Carlsbad Resort & Spa

Dear Eric,Thank you for taking the time to share your experience with us. We are glad that you appreciated our property. However, we apologize on behalf of our front desk team. Our guests are encouraged to call the front desk for any concerns or questions, so we are disheartened to know that we were unable to meet your expectations. Your review will be shared with our team immediately for review and improvement. Please consider booking another stay with us, so we can exceed your expectations. Thank you,The Westin Carlsbad Resort & Spa

We're grateful to have had the opportunity to host your family vacation. Please accept our apologies that certain aspects of your stay fell short of your expectations. Our team will work diligently to do better, and we hope to have another chance to provide you with the exceptional service you deserve. Thank you,The Westin Carlsbad Resort & Spa

Dear Samuel,Guest satisfaction means everything to our team, so we're sorry you dealt with noise issues while trying to relax. It's always our recommendation to reach out to the front desk, so they have an opportunity to rectify the situation. Please know this is not a common occurrence, so it is our hope we have another opportunity to welcome you back and impress you with all we have to offer.Thank you,The Westin Carlsbad Resort & Spa