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Beoordelingen van Home2 Suites by Hilton Amherst Buffalo

3 out of 5
Home2 Suites by Hilton Amherst Buffalo
3820 Ridge Lea Rd, Buffalo, NY

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 602 van 1012 beoordelingen" "
Gastenscore: 8 - Goed. 259 van 1012 beoordelingen" "
Gastenscore: 6 - Redelijk. 64 van 1012 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 1012 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 1012 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Agnieszka

Reisde met familie en kleine kinderen
Good breakfast , washer and dryer very helpful when u travel with kids
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Mitali

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was excellent and property was clean and spacious room, breakfast spread was good too.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

NITIN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So far so good
1 nacht verbleven in mei 2024

8/10 – Goed

Padmini

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff at the front desk (Mohammed)was very helpful
2 nachten verbleven in mei 2024

8/10 – Goed

MARK, PORT MATILDA

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Very nice hotel. Comfortable, clean, nice staff. A few deficiencies, however: Bathroom mirror lighting is terrible, not adequate for shaving. Bathroom sink draining very slowly. Toilet seat very loose, ready to fall off. Desk chair not readily adjustable and uncomfortable.
3 nachten verbleven in mei 2024

8/10 – Goed

Patricia

Reisde met huisdieren, Reisde met familie
Overall the stay was great. Breakfast foods were good but the breakfast area was quite dirty towards the end of the breakfast hours. Although The issue was resolved, the room was not as cleaned as we would hope. Pulling out the sofa bed revealed a pee stained mattress pad as well as crumbs and dust under the couch that looked like it had been there a while.
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Joanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was close to University of Buffalo and the food was reallly good. The one thing was that the receptionist checking us looked down at her keyboard while talking to me.
2 nachten verbleven in mei 2024

8/10 – Goed

Sara

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was fantastic. Loved that we could separate the king bed from the fold out couch for a little privacy. Only con was the $250 hold. I was expecting $50 as that seems to be the norm and was a bit shocked when I found out it was $250
1 nacht verbleven in mei 2024

6/10 – Redelijk

Amy

Reisde met familie
Fui a visitar las cataratas del Niagara con mi Familia. La atención fue muy mala desde que llegamos, la habitación estaba sucia, el baño especialmente y adicional a esto al dormir nos conseguimos con dos garrapatas ( pulgas de perro) en la cama. Al siguiente día hablé con la recepcionista del hotel y su respuesta fue bastante cortante sin darnos ningún tipo de solución efectiva a nuestro reclamo. No me gusto el hotel y no volvería. Tampoco lo recomiendo.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sofia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

8/10 – Goed

Tonia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the welcoming feeling from the staff. I would definitely stay here again
3 nachten verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 22 mei 2024
Tonia, Thank you for your recent stay here at Home2Suites by Hilton. We are happy to hear that you enjoyed your stay here. We hope to see you again soon!

8/10 – Goed

Penny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great value and convenient
3 nachten verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 22 mei 2024
Penny, Thank you for your recent stay here with us sat the Home2Suites by Hilton. We are glad to hear you enjoyed your stay here with us and we hope to see you again soon!

10/10 – Uitstekend

Frank, Malverne

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Clean and roomy
2 nachten verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 22 mei 2024
Frank, Thank you for your recent stay here at Home2Suites by Hilton. We appreciate your business and we hope to see you again soon!

4/10 – Matig

Kokab

Reisde met familie
Positief: Voorzieningen
We stayed in this beautiful suite room but the people staying right above us was terrible. They were teenager groups all day on 18th May and all night they were running, banging floor and playing soccer till 4am. We have complained 3 times a d i went upstairs and knocked on the door 4am too but nobody opened the door but few rooms down one lady was walking to me and started asking. E why i am here on this room door. She was related to the children in room and she started arguing with me and following me to the main Reception and not allowing me talking to the reception. She was so annoying saying sorry instead she was getting upset at me.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Baidmati

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was cleaned and very suitable
1 nacht verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 22 mei 2024
Baidmati, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your honest feedback and we are thrilled you enjoyed your stay and we can't wait to see you again!

6/10 – Redelijk

Becky

Reisde met familie en kleine kinderen
Average stay. Staff was not very friendly at front desk. One particular staff member (older lady with an accent) was very loud and constantly raising her voice at another female worker at the front desk. She seemed very frantic all the time and like there was a lot of stuff happening that no one knew how to deal with. It was awkward and unprofessional. Fire alarm went off due to toaster smoking at breakfast buffet. No one ever communicated to us during the evacuation and being on the 5th floor with a small child, we had no idea what was going on. Hotel itself was very noisy- many sports teams staying there and the hallways were loud at night. It was decent for the purpose we needed it for- a one night stay over the border, as we came over from Canada for a quick shopping trip. A bit pricey for the experience we got.
1 nacht verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 22 mei 2024
Becky, Thank you for your recent stay here at the Home2Suites by Hilton. We are truly sorry that you did not enjoy your stay. We hope you will give us another chance in the future.

10/10 – Uitstekend

Bryan

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 16 mei 2024
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

8/10 – Goed

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast options could have been more appetizing.
2 nachten verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 16 mei 2024
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. Thank you for your honest feedback, we are currently adding new and diverse options to breakfast. We hope to see you again soon!

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front desk staff was welcoming and helpful. Great hotel location.
2 nachten verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 16 mei 2024
Joseph, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are so glad you enjoyed your stay and we hope to see you again soon!

8/10 – Goed

Dudlime

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient clean stay
2 nachten verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 16 mei 2024
Dudlime, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Brenda, Uhrichsville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had wonderful stay, the breakfast was amazing they had everything you would want to eat and then some. Pet friendly i loved that. Parking and getting your luggage cart was convenient. Most Definitely would stay at Hilton Home2 hotels
2 nachten verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 16 mei 2024
Brenda, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Juan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay 👌
2 nachten verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 11 mei 2024
Juan, Thank you for your stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

6/10 – Redelijk

Joe

Reisde met familie
breakfast was slow and not very good. room wasn’t very clean hotel has electric charging stations
1 nacht verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 6 mei 2024
Joe, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are truly sorry that we missed the mark with our complimentary breakfast. Thank you for your honest feedback as will use this to improve. We hope you will give us a chance again in the future!

10/10 – Uitstekend

Yesenia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in mei 2024
Reactie van Front Office Manager, Natasha op 6 mei 2024
Yesenia, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

8/10 – Goed

mary lynn

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front Office Manager, Natasha op 6 mei 2024
Mary Lynn, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay, and we hope to see you again soon!

10/10 – Uitstekend

Shawnee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Office Manager, Natasha op 6 mei 2024
Shawnee, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Jessica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff at front desk were very welcoming and rooms were clean. Pillows could use some replacement but everything else was good.
1 nacht verbleven in april 2024
Reactie van Front Office Manager, Natasha op 1 mei 2024
Jessica, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your business and want to thank you for your honest feedback. We are thrilled you enjoyed your stay, and we do apologize about the pillows. We hope to see you again soon!

8/10 – Goed

Melquisedec

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in april 2024
Reactie van Natasha op 1 mei 2024
Melquisedec, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

10/10 – Uitstekend

Nooruddin, East Brunswick

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, clean rooms.
1 nacht verbleven in april 2024
Reactie van Front Office Manager, Natasha op 1 mei 2024
Nooruddin, Thank you for your recent stay here at the Home2Suites by Hilton. We are thrilled to hear you enjoyed your stay with us. We hope to see you again soon!

8/10 – Goed

Taylor

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Would be 5 stars other than the kids from a hockey tournament running up and down the halls, banging on doors late into the night with staff addressing the noise. Loved the breakfast and our room.
3 nachten verbleven in februari 2024
Reactie van Natasha- Front Office Manager op 25 apr 2024
Taylor, Thank you for your recent stay here with us at the Home2Suites by Hilton. We apologize for the inconvenience of the hockey kids being disruptive. We appreciate your feedback. Thank you and we hope to see you again soon!

6/10 – Redelijk

Vaughn

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
In a convenient location, but walls are super thin and so it’s very loud. Room needed some TLC as cabinets rattled when you walked and the adjoining door to the room next door had a broken handle and cracked walls around it. Deposit for incidentals was also $250- when asked it was to “deter locals from staying for long periods of time”.
1 nacht verbleven in april 2024
Reactie van Front Office Manager, Natasha op 22 apr 2024
Vaughn, Thank you for your stay here at Home2Suites. We apologize for the inconvenience of our walls being too thin and other guests being disruptive. We do have a 250 incidental hold in order to deter everyone including locals from throwing parties in our suites. The email with your reservation confirmation does state that there is a hold. It is something we can void for you at check in upon request. Thank you for your feedback!

6/10 – Redelijk

Julie

Reisde met familie
Positief: Personeel en service
It's a decent option for a quick stay.
1 nacht verbleven in april 2024
Reactie van Front Office Manager, Natasha op 21 apr 2024
Julie, Thank you for your recent stay with us here at the Home2Suites by Hilton. We appreciate your feedback!

6/10 – Redelijk

Danielle

1 nacht verbleven in april 2024
Reactie van Natasha- Front Office Manager op 20 apr 2024
Danielle, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback, and we are truly sorry we missed the mark during your stay. We hope we can have a chance in the future to make this right for you.

6/10 – Redelijk

M

Reisde met een groep
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The location of this hotel is excellent as it is close to all if not most shopping areas. There is free parking for guests and the staff were friendly. Unfortunately, while I wasn't expecting a luxurious stay, it was difficult to get any good rest in as the walls and floors of the place is very thin and you can hear everyone's movement of the surrounding rooms. It is a family focused hotel so there were many children running up and down halls and yelling through the rooms (not the fault of the hotel but something to keep in mind). The beds were very squeaky and did not exactly feel stable and all the pillows were very flat. I do feel the hotel does need some updating to better provide a restful stay. It was good enough for a 2 night stay but would not recommend for longer.
2 nachten verbleven in april 2024
Reactie van Front Office Manager, Natasha op 17 apr 2024
M, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your sincere feedback, and we will certainly look into ways we can improve the bedding and pillows in the rooms. Thank you and we hope you will give us another chance in the future!

8/10 – Goed

Khurshid

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for one night, the staff was friendly and the breakfast was good.
1 nacht verbleven in april 2024
Reactie van Front Office Manager, Natasha op 17 apr 2024
Khurshid, Thank you for your recent stay here with us at the Home2Suites by Hilton. We truly appreciate your feedback and we hope to see you again soon!

10/10 – Uitstekend

Faye

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and helpful staff.. Throughly enjoyed our stay.. Will be back.
2 nachten verbleven in april 2024
Reactie van Front Office Manager, Natasha op 13 apr 2024
Faye, Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate the positive feedback. Thank you for taking the time to share with us! We hope to see you again in the future!

6/10 – Redelijk

Matthew

Reisde met familie, Reisde met familie en kleine kinderen
Room wasn’t the cleanest. Did not have advertised amenities.
3 nachten verbleven in april 2024
Reactie van Front Office Manager, Natasha op 10 apr 2024
Matthew, Thank you for your recent stay here at the Home2Suites by Hilton. Please reach out to us as we'd like to learn more about what amenities we advertised that we did not have.

10/10 – Uitstekend

Oladimeji

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Front Office Manager, Natasha op 7 apr 2024
Oladimeji, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 – Uitstekend

Cari

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Front Office Manager, Natasha op 7 apr 2024
Cari, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad you enjoyed your stay and we hope to see you again soon!

2/10 – Ontzettend slecht

kimberly

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en voorzieningen
Lazy staff and obnoxiously noisy neighbors.
2 nachten verbleven in maart 2024
Reactie van Front Office Manager, Natasha op 7 apr 2024
Kimberly, Thank you for your stay here at the Home2Suites by Hilton. We are truly sorry that we missed the mark during your stay. We hope that next time you can stop by the desk and let us know so we can have chance to rectify the situation.

10/10 – Uitstekend

Dhara

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family and I had an enjoyable and memorable stay at this Hilton location, thanks to the incredible customer service by two of their staff members - Kristen and Sheeba. Kristen went above and beyond to resolve the room accommodation issue that I encountered upon arrival. She was relentless in her efforts to ensure that my family and I received the room we reserved, and remained committed to responding to our requests and concerns in an expeditious manner throughout our stay. She was extremely helpful and knowledgeable. Her passion for delivering exceptional customer service was evident. Sheeba aka Mama Sheeba made my stay feel like I was with family. Her infectious smile and kindness greeted me each morning at breakfast and throughout the day. Sheeba worked tirelessly to ensure the breakfast area was clean and replenished. I will most certainly return to this hotel because of Kristen and Sheeba.
2 nachten verbleven in maart 2024
Reactie van Front Office Manager, Natasha op 1 apr 2024
Dhara, Thank you for your recent stay here at the Home2Suites by Hilton Amherst. We are absolutely delighted to hear that Kristen and Sheba were awesome during your stay! We appreciate team member recognition. Thank you for taking the time to make sure Kristen and Sheeba were given credit. We appreciate your feedback and we can't wait to have you guys back again!

10/10 – Uitstekend

Derrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Natasha- Front Office Manager op 3 apr 2024
Derrick, Thank you for your recent stay here at the Home2Suites. We are glad that you enjoyed your stay here with us. We hope to see you again soon!

10/10 – Uitstekend

Carmen

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location
1 nacht verbleven in maart 2024
Reactie van Front Office Manager, Natasha op 1 apr 2024
Carmen, Thank you for your stay here with us at the Home2Suites! We are happy to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 – Uitstekend

Alison

2 nachten verbleven in maart 2024
Reactie van Front Office Manager, Natasha op 21 apr 2024
Alison,Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate your feedback, and we hope to see you again soon!

6/10 – Redelijk

Leisha, Simcoe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a perfect location for what we were planning on doing. There breakfast was so crowded that we could not get any food, we attempted multiple different times in the morning.
1 nacht verbleven in maart 2024
Reactie van Front Office Manager, Natasha op 1 apr 2024
Leisha,Thank you for your recent stay here at the Home2Suites by Hilton. We apologize about the inconvenience of breakfast being so busy during your stay. We hope you will give us another chance in the future.

8/10 – Goed

Ana lorena

1 nacht verbleven in maart 2024
Reactie van Natasha- Front Office Manager op 20 apr 2024
Ana Lorena,, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback and we hope to see you again in the future!

8/10 – Goed

Shivani

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in maart 2024
Reactie van Front Office Manager, Natasha op 1 apr 2024
Shivani, Thank you for your stay here with us at the Home2Suites! We are delighted to hear that you had a great stay! We hope to see you again soon!

8/10 – Goed

Tammy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the adjoining rooms. Front desk ladies were very pleasant and helpful. Free breakfast was fantastic with tons of options. Only issue is the room was a bit dated but everything else perfect!
1 nacht verbleven in maart 2024
Reactie van Front Office Manager, Natasha op 1 apr 2024
Tammy,Thank you for your stay here with us at the Home2Suites! We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 – Goed

Susan

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyable stay.
2 nachten verbleven in maart 2024
Reactie van Front Office Manager, Natasha op 27 mrt 2024
Susan, Thank you for your recent stay here at the Home2Suites. We are thrilled to hear you enjoyed your stay. We hope to see you again soon!