Je hebt het gehele huisje helemaal voor jezelf en deelt het alleen met je reisgezelschap.
Charming Home on Beech Mountain
MUST BE AT LEAST 25 YRS OF AGE TO BOOK
Welcome to Red Bear Run!
Red Bear Run is a charming, well-outfitted home with six (6) bedrooms and four (4) full bathrooms on three levels. Each level has a living area, including a great room on the main level, a huge den and game room with a bar/kitchenette downstairs, and a quiet sitting room upstairs. Two large rear decks offer outdoor dining and relaxation, and both decks enjoy mountain views and a nice view of the Buckeye Lake and Recreation Center. The recreation center at Buckeye Lake is a place the whole family will enjoy, with indoor and outdoor sports like basketball, tennis, pickleball, volleyball, soccer, baseball, softball, climbing, canoeing, kayaking, fishing, and much more! A small daily fee gets you full access. Search BUCKEYE LAKE AND RECREATION CENTER for more information. Only three (3) miles away is Beech Mountain Ski Resort, where you can ski, snowboard, ice skate, snowboard, ice skate, snow tube, sled, and more. There are also numerous restaurants and shops on Beech Mountain to be explored and enjoyed. Downtown Banner Elk is at the foot of Beech Mountain, seven (7) miles away.
The main level of Red Bear Run boasts an open-concept great room, kitchen, and dining area. The great room features a convenient central place for guests to gather and relax on comfortable furniture. The kitchen is open and well-equipped to prepare and serve large groups meals. The adjacent dining table expands to seat up to ten (10) guests, and the center island bartop in the kitchen seats six (6) more. Up to sixteen (16) guests can dine together on the main level, and there is another dining table downstairs and on the rear deck.
The master suite is on the main level and has a king-size bed, a large HD Smart TV, a walk-in closet, and an ensuite bathroom with a large soaking tub, separate shower, and double sink vanity. A second full bathroom in the hallway serves two more queen bedrooms on the main floor. Each has an HD Smart TV and a walk-in closet. One of the bedrooms enjoys mountain views.
Upstairs are two more huge bedrooms flanking a central sitting area with a sofa and a full bathroom with a combination tub and shower. One features a queen bed and an HD Smart TV. The other is a bunk room with two twin-over-twin bunk beds, an HD Smart TV, and a walk-in closet. All these rooms enjoy mountain views.
Downstairs is an open den and game room with a pool table, an HD Smart TV, sofa and chair/ottoman, and a kitchenette with a mini-fridge, microwave, coffee maker, and Keurig machine, as well as a four-seat table and chairs for dining and playing games. A generous full bathroom with a combination tub and shower and a king bedroom with an HD Smart TV mountain views complete this floor.
There is an open-air deck on the main level rear spanning the length of the house. It has a gas grill and an outdoor dining table that seats six, more seating, and a wood-burning fire bowl. The lower rear deck is covered, spans the length of the house, and has even more seating. Both decks offer mountain views and look down at the nearby Buckeye Lake and Recreation Center.
Red Bear Run offers wireless internet and seven HD Smart TVs with live programming and numerous additional programming options. There is a laundry room with a washer and dryer and a utility sink on the main level. The house has central heating and air conditioning for year-round comfort, currently on the main and lower levels. The upstairs does not have central air conditioning but does have a floor-unit air conditioner set up for the summer months and ceiling fans in both bedrooms. Dogs are allowed at Red Bear Run with an additional fee. There is a Ring camera at the front door.
SLEEPING ARRANGEMENTS (sleeps up to 14 guests): Main Level King Master Suite (sleeps 2) Main Level Queen Bedroom #1 (sleeps 2) Main Level Queen Bedroom #2 (sleeps 2) Upstairs Queen Bedroom #3 (sleeps 2) Upstairs Bunk Bedroom with 2 Twin over Twin Bunk Beds (sleeps 4) Downstairs King Bedroom (sleeps 2)
Nearby Attractions: Boone - 20 miles Blowing Rock - 25 miles Valle Crucis, the Original Mast General Store, and The Valle Crucis Community Park on the Watauga River - 16 miles The town of Seven Devils, Hawksnest Snowtubing & ZipLines Resort, and Otter Falls Trail - 18 miles Sugar Mountain Ski Resort and the Sugar Mountain Public Golf Club - 21 miles Grandfather Mountain Profile Trail - 13 Appalachian State University - 20 miles Tweetsie Railroad and Appalachian Ski Mountain - 27 miles The Elk River and the Watauga River - 10 miles Watauga Lake - 15 miles
Accommodatie-voorzieningen
Wintersport
Langlaufloipe in de buurt
Snowboarden in de buurt
Zwembad/spa
Bubbelbad
Internet
Beschikbaar in de boshut: gratis wifi
Parkeren en vervoer
Oplaadstation voor elektrische voertuigen ter plaatse
Parkeerplekken ter plaatse
Keuken
Afwasmachine
Broodrooster
Koelkast
Koffiezetapparaat/waterkoker
Kookgerei, borden en bestek
Kookplaat
Microgolfoven
Oven
Eetopties
Eettafel
Slaapkamers
6 slaapkamers
Beddengoed inbegrepen
Badkamer
4 badkamers
Bad
Bad of douche
Douche
Haardroger
Handdoeken inbegrepen
Woonruimtes
Eettafel
Open haard
Woonkamer
Entertainment
Boeken
Dvd-speler
Spellen
Tv
Buiten
Balkon
Gasbarbecue
Wasvoorzieningen
Wasmachine
Wasserette
Comfort
Airconditioning
Verwarming
Huisdieren
Huisdiervriendelijk
Toegankelijkheidsvoorzieningen
Heb je specifieke toegankelijkheidsbehoeften? Neem dan contact op met de accommodatie via de contactgegevens in de boekingsbevestiging.
Toegankelijkheidsvoorzieningen in de kamer
Rookvrije accommodatie
Diensten en faciliteiten
Beperkte huishoudservice
Strijkijzer/strijkplank
Telefoon
Uitgelichte locatiekenmerken
Aan een meer
Dicht bij de jachthaven
Dicht bij een dierentuin
Dicht bij een outletcentrum
Dicht bij een spa
Dicht bij een ziekenhuis
In de bergen
In een dorp
Op het platteland
Dingen om te doen
Biljart/pooltafel
Boot
Golf
Kajak
Optionele golfprivileges
Spelletjesruimte
Sportschool
Tennis
Wintersportuitrusting
Basketballen in de buurt
Bergbeklimmen in de buurt
Ecotours in de buurt
Golfbaan in de buurt
Kajakken in de buurt
Kanoën in de buurt
Motorbootverhuur in de buurt
Mountainbiken in de buurt
Natuurwandelingen in de buurt
Paardrijden in de buurt
Pretpark in de buurt
Raften in de buurt
Rondleidingen bij wijnmakerijen in de buurt
Rotsklimmen in de buurt
Schaatsmogelijkheid in de buurt
Sleeën in de buurt
Vismogelijkheid in de buurt
Vogelspotten in de buurt
Wandel-/fietsroutes in de buurt
Waterskiën in de buurt
Watertuben in de buurt
Zwemmogelijkheid in de buurt
Veiligheidsvoorzieningen
Koolmonoxidemelder (de eigenaar heeft aangegeven dat er een koolmonoxidemelder aanwezig is in de accommodatie)
Rookmelder (de eigenaar heeft aangegeven dat er een rookmelder aanwezig is in de accommodatie)
In- en uitchecken zonder direct persoonlijk contact
Minimale leeftijd om in te checken: 25
Uitchecken
Uitchecken voor 10.00 uur
Speciale incheckinstructies
Je ontvangt een e-mail van de eigenaar met instructies over het in- en uitchecken
De informatie die de accommodatie verstrekt, is mogelijk vertaald met automatische vertaaltools
Huisdieren
Huisdieren toegelaten
Assistentiedieren zijn welkom en er wordt geen toeslag voor in rekening gebracht
Kinderen en extra bedden
Kinderen zijn welkom.
Evenementen
No events allowed
Roken
Smoking is not permitted
Belangrijke informatie
Algemene info
Deze accommodatie wordt beheerd door een professionele eigenaar, die accommodaties aanbiedt vanuit zijn/haar vakgebied, bedrijf of beroep.
Afhankelijk van het accommodatiebeleid kan voor extra personen een toeslag worden aangerekend.
Tijdens het inchecken dien je in het geval van incidentele kosten mogelijk een geldig identiteitsbewijs voor te leggen en een borgsom in contanten, per bankkaart of kredietkaart te betalen.
Speciale verzoeken kunnen, indien mogelijk, bij check-in worden ingewilligd. Hiervoor kunnen extra kosten worden aangerekend. Speciale verzoeken kunnen niet worden gegarandeerd.
Feesten of groepsevenementen ter plaatse zijn ten strengste verboden
De eigenaar heeft aangegeven dat er een koolmonoxidemelder aanwezig is in de accommodatie.
De eigenaar heeft aangegeven dat er een rookmelder aanwezig is in de accommodatie.
De accommodatie beschikt over de volgende veiligheidsvoorziening: een brandblusapparaat
Deze accommodatie wordt beheerd via onze partner, Vrbo. Je ontvangt een e-mail van Vrbo met een link naar een Vrbo-account, waarmee je je boeking kunt aanpassen of annuleren.
Als je je boeking annuleert, ben je onderhevig aan het annuleringsbeleid van de eigenaar. In overeenstemming met de EU-regelgeving over consumentenrechten, vallen boekingsservices voor accommodaties niet onder het herroepingsrecht.
Over deze buurt
dit huisje ligt in een landelijke omgeving en aan een meer in Banner Elk. Bezoek culturele hoogtepunten Banner House Museum en Alta Vista Gallery and B & B. Daarnaast kun je ook enkele van de lokale activiteiten beleven bij Sugar Mountain Resort en Beech Mountain Resort. Land of Oz en Fish Springs Marina zijn ook een bezoek waard. Er zijn mogelijkheden zat in deze regio, zoals langlaufen en snowboarden. Je kunt er ook voor kiezen om te gaan sleeën of schaatsen. Bekijk onze reisgids voor Banner Elk
Tri-Cities, Tennessee (TRI-Regionale luchthaven Tri-Cities) - 91 min. rijden
Restaurants
Beech Mountain Resort Cafeteria
11 min. rijden
Beech Mountain Brewing Co. Taproom and Grill
11 min. rijden
First Chair Coffe Shop
10 min. rijden
Banner Elk Cafe
19 min. rijden
5506' Skybar
14 min. rijden
Veelgestelde vragen
Zijn huisdieren welkom bij Charming Home on Beech Mountain?
Ja, huisdieren zijn bij deze accommodatie welkom.
Hoeveel kost het om hier te parkeren?
Er zijn parkeerplaatsen beschikbaar bij de accommodatie.
Hoe laat kan ik bij Charming Home on Beech Mountain inchecken?
Inchecken is mogelijk vanaf 16.00 uur.
Tot hoe laat kan ik bij Charming Home on Beech Mountain uitchecken?
Je dient om uiterlijk 10.00 uur uit te checken.
Waar staat Charming Home on Beech Mountain?
Dit huisje ligt aan een meer, op 1,9 km van Buckeye Recreational Center en op 10 km afstand van Beech Mountain Resort en Land of Oz. Ook Lees-McRae College en The Greene liggen op 15 km afstand.
Beoordelingen over Charming Home on Beech Mountain
Beoordelingen
Fantastisch
Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.
Gastenscore: 10 - Uitstekend. 23 van 34 beoordelingen
10 - Uitstekend
23
Gastenscore: 8 - Goed. 6 van 34 beoordelingen
8 - Goed
6
Gastenscore: 6 - Redelijk. 3 van 34 beoordelingen
6 - Redelijk
3
Gastenscore: 4 - Matig. 2 van 34 beoordelingen
4 - Matig
2
Gastenscore: 2 - Ontzettend slecht. 0 van 34 beoordelingen
2 - Ontzettend slecht
0
8,4
Netheid
9,4
Locatie
10
Staat van de accommodatie en faciliteiten
Beoordelingen
Geverifieerd
10/10 – Voortreffelijk
Jonathan
14 jan 2026
Positief: Netheid, voorzieningen, staat van de accommodatie en faciliteiten en communicatie
Excellent house to stay
Jonathan
3 nachten verbleven in januari 2026
Geverifieerd
10/10 – Voortreffelijk
Aubrey B.
15 dec 2025
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Great place for a ski trip with friends and family! We all enjoyed the hot tub and the downstairs area.
Aubrey B.
3 nachten verbleven in december 2025
Geverifieerd
6/10 – Matig
Dean W.
2 jan 2026
Positief: Inchecken, locatie en accuraatheid advertentie
Beautiful house in a fantastic location. 2 issues we had each day that were reported but never resolved were, Mice and the lack of Hot Water for all guests to take a brief shower each day.
Dean W.
4 nachten verbleven in december 2025
Geverifieerd
10/10 – Voortreffelijk
Ayan C.
5 okt 2023
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Wonderful location with excellent conditions
The property has everything very well setup and in very good working conditions. The location is perfect for a private getaway and fall would be beautiful right from the large decks in both the floors.
Ayan C.
2 nachten verbleven in september 2023
Geverifieerd
10/10 – Voortreffelijk
Sue G.
7 mrt 2025
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Ski weekend
This house was wonderful for our 3 families (13 of us). We had plenty of space and activities (pool table, hot tub) after we got back from skiing each day! About 15 mins to Beech. Highly recommend.
Sue G.
3 nachten verbleven in februari 2025
Geverifieerd
10/10 – Voortreffelijk
Donna S.
11 feb 2023
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Family Trip
We had 4 generations of our family on this trip and everyone had there own space and felt comfortable. The home is in a great location. Very private but about 10 minute drive to the ski resort and another 10 to restaurants. The cabin is very well equipped and we had a great time!
Donna S.
4 nachten verbleven in februari 2023
Geverifieerd
10/10 – Voortreffelijk
Brenda M.
28 jul 2023
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Marvelous mountain top house
The house was perfect for our large family. Loved the hot tub and pool table. Enjoyed seeing wildlife in the backyard: bear, deer and skunks. Definitely need a car capable of navigating the steep and winding roads. The hiking trails and nearby recreational center were great.
Brenda M.
7 nachten verbleven in juli 2023
Van een partnersite
10/10 – Voortreffelijk
Lynne G.
30 jun 2020
Peaceful Bliss
Our stay at Red Bear Run was perfect for our family. Lots of room for everyone to spread out! Comfy beds. Many chances to see and experience wild life- bears, birds, deer, etc.. Our favorite feature was the location away from everyone, but surrounded by great trails which were all walking distance, as well as the Buckeye Rec Center. The Falls Trail at Buckeye is the best!! Thanks for a great time!!
Lynne G.
Geverifieerd
8/10 – Goed
Susan M.
23 jun 2024
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Family get together in the mountains
Home in a beautiful location. Rooms clean and decorated nicely. Spacious for party of 14. Dishes adequate; however, most of the kitchen’s cookware and accessories needs replaced -old pans with a lot of Teflon worn off. Electric stove difficult to use without burning food
(unfortunately I have exact same one at home and I am replacing) Nice washer, dryer, tv’s pool table, and hot tub.
Susan M.
4 nachten verbleven in juni 2024
Geverifieerd
10/10 – Voortreffelijk
Sherry Lynn R.
19 jun 2023
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Father's Day Getaway
We had a fabulous time. The house was so welcoming and accommodating for all of us. The privacy was great but still close to food and entertainment. We will definitely consider this home for our next family vaca.
Only down side was the bigger beds were not very comfy. Too firm!!
Sherry Lynn R.
2 nachten verbleven in juni 2023
Geverifieerd
10/10 – Voortreffelijk
Tina B.
6 dec 2024
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Family Thanksgiving
This property was selected due to the easy access into and around the main floor of home to accommodate my 84 yo Mom who wanted to go to the mountains with family for Thanksgiving. Even though my Mom passed on 10-29-24 prior to trip, we honored her by gathering at Red Bear Run and absolutely enjoyed the week celebrating family. There was 10 of us and we each had our own comfortable space but when we played there was plenty to do from shooting some pool, making smore's at the large solo stove on deck to watching movies or playing games along with a wonderful meal prepared in your well equipped kitchen on Thanksgiving. We enjoyed venturing into town for lunch and some shopping but loved just hanging out at the house with each other. This was our first time to Beech mountain and we plan to return in the future. Thank you for sharing your home with us!!
Tina B.
7 nachten verbleven in november 2024
Geverifieerd
6/10 – Matig
JONETTA D.
15 jul 2024
Positief: Inchecken, communicatie, locatie en accuraatheid advertentie
Negatief: Netheid
Nice place
The place is nice and our family enjoyed our stay. There were 11 of us, ages 60-73, siblings & spouses and a nephew 47. All the bedrooms were perfect for us. A lot of the cookware needs replaced, teflon worn off and just ugly. We like to cook and we do.
The cleaning crew missed a lot of opportunities to make our stay more enjoyable. We had to do a lot of cleaning when we got there and that is not what we came to do. I reached out to managers & they did send a representative out to fix the internet, and they offered to send cleaning crew or cleaning supplies. We had already cleaned, washed dirty sheets etc. So there was no need for that. Being as old as we are we just do it.
After all that, we enjoyed our stay. We come every year to the Grandfater Mountain Highland Games. We are Clan Matheson!
If this place can get a better cleaning crew & get new cookware, we would consider this place for next year.
JONETTA D.
5 nachten verbleven in juli 2024
Geverifieerd
8/10 – Goed
Josh B.
12 feb 2026
Positief: Inchecken, communicatie, locatie en accuraatheid advertentie
Home was a great layout for our family on our ski trip! The basement coffee maker was not working, there were mice droppings in kitchen under stove in pan drawer and in the cabinets under the sink. The hot water takes a long time to reach the kitchen sink and water pressure in kitchen made it hard to clean pots and pans.
Josh B.
4 nachten verbleven in februari 2026
Geverifieerd
10/10 – Voortreffelijk
Courtney F.
26 jan 2026
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Had a great time! Great location, close to everything you need.
Courtney F.
4 nachten verbleven in januari 2026
Geverifieerd
10/10 – Voortreffelijk
Sandy S.
13 okt 2025
Positief: Netheid, inchecken, locatie en accuraatheid advertentie
Great time and great home. We were never able to get information on how to get the electric car charger to provide power/charge. We inquired about the PIN number and never received information.
Sandy S.
3 nachten verbleven in oktober 2025
Geverifieerd
10/10 – Voortreffelijk
Hana A.
2 jul 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Spacious and clean property
House was large and well kept off a gravel road in a good area of Beech Mtn. Beds were comfortable, kitchen was large and easy to cook for a group, easy access to multiple trails/amenities around the Mtn. Property managers mentioned that the parking lot can only fit 4 cars but it could easily fit 6 reasonably sized cars (Rav4, Camry, etc). Fridge drinking water is barely a trickle but we drank tap water and aren't dead yet. Would recommend.
Hana A.
2 nachten verbleven in juni 2022
Geverifieerd
8/10 – Goed
Angel I.
19 apr 2022
Positief: Inchecken, communicatie, locatie en accuraatheid advertentie
Great time… not great customer service
So to start off …. User error fault but when we booked there was literally two days we could make changes. So once we realized we booked the wrong dates we were unable to move them to the correct weekdays. Considering with had my grandmother which was wheelchair bound me had to drive 2 hours home for dialysis twice because the rental couldn’t give us another rental for the regular week. When we arriaved there was dirty/ stained towels. And multiple places with dog feces. It was like the cleaners just left it there and cleaned everything else . Communication was fast with the rental lace but wasn’t up to par on expected responses. Our time was great spent with family but the home wasn’t the greatest on arrival.
Angel I.
4 nachten verbleven in april 2022
Geverifieerd
10/10 – Voortreffelijk
Robyn B.
28 jun 2021
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Great home for the family!
Fantastic experience! Beautiful home, beautiful views. The house was everything we needed. Comfortable beds, plenty of space, well-stocked kitchen, toys and books for the kids, games for the adults - it was all great. The back decks are wonderful for early morning quiet times and late afternoon games. The three floors with bedrooms on each fit our family perfectly.
Robyn B.
6 nachten verbleven in juni 2021
Geverifieerd
10/10 – Voortreffelijk
Suresh I.
10 apr 2021
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Nice place.. tucked away in the mountains
We enjoyed our stay here and got to breathe the mountain air for a few days. The house was nice , warm and cozy.
Suresh I.
4 nachten verbleven in maart 2021
Geverifieerd
6/10 – Matig
Lourdes D.
9 apr 2021
Positief: Inchecken, locatie
Disappointing
We were not able to use shower upstairs in fear that ceiling in master bathroom would collapse due to a massive water leak.
Barbecue did not have gas. I should of checked it for gas before I spent 15 minutes cleaning it. They took care of it the next day but I couldn’t barbecue the meal as I had planned.
A smoke alarm kept ringing in the main level because battery was low.
I had to clean some bathrooms and the kitchen. There were dirty dishes in the dishwasher when I checked in. The kitchen is very unorganized, the blinds have a film of greasy dust, I just rolled them up.
Baseboards are dirty you can see an inch of accumulated dust in some spots.
I was just disappointed with the overall condition of the house.
The view is lovely, plenty of space for family and friends to enjoy.
Lourdes D.
7 nachten verbleven in april 2021
Geverifieerd
10/10 – Voortreffelijk
Denise M.
27 mrt 2021
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
A Great place to stay.
A very spacious house. Clean and neat
Denise M.
2 nachten verbleven in maart 2021
Geverifieerd
10/10 – Voortreffelijk
Theo F.
8 mrt 2021
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Amazing
Great house for big groups! Roads were a little windy, but fine without 4WD for us at end of Feb.
Theo F.
Geverifieerd
10/10 – Voortreffelijk
Cynthia B.
14 feb 2021
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Great Family Retreat Home
We took our family from ages 3-66 years. Enjoyed our time in this home. Plenty of space for teens and adults. Even though it rained all weekend we had a wonderful time. Took lots of board games, etc. The views are beautiful and lots of deer!
Cynthia B.
3 nachten verbleven in februari 2021
Geverifieerd
8/10 – Goed
Joshua C.
23 jan 2021
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Nice Beech Getaway
This house was very accommodating for everything we needed for a large group of 14. The rooms were very pleasant and the kitchen met our needs. The only issue was that there were some plumbing mishaps with the bottom floor toilet. The owners had both maintenance and a plumber come out in the time we stayed there and it still would not work. The owners were very quick to respond and I am sure they will have it fixed by the next trip for others.
If you don’t have 4 wheel drive, it can be quite difficult to access. There is a route that take you more off paved roads and it can be difficult to navigate (it had just snowed nearly 7” the night we arrived).
Overall, we had a great time and enjoyed our stay. Large parties, this is the place to go.
Joshua C.
3 nachten verbleven in januari 2021
Geverifieerd
4/10 – Slecht
Lena L.
30 dec 2020
Positief: Inchecken, communicatie
Negatief: Netheid, locatie
Big disappointment!!
Was very disappointed with the cleanliness of this place. You Would think bc of covid they would be on top of keeping the place clean. Our bedding was dirty. You can tell they did not changed the bedding after the last guest. I found hairs on the sheets and half eaten walnuts once I pulled the covers off. There was dust in every corner of the room. My friend found a dirty tissue on one corner of her bed. We called the manager and they sent someone out. We thought we would come home to a clean mopped house. Not the case... they only changed the sheets and I think only mopped one floor. The bottom floor was still dirty. You would think they would at least sweep the floors to make it look some what clean. Not the case!! We also thought they would give us new comforters and blankets Bc we had stripped the bed to make sure everything was not being reused. We came Home to all of our old comforter and blankets still piled up in the laundry room. Never have I had to do so much laundry while on vacation before just so I can have a clean bed to sleep on. Very disappointed with this place. WILL NEVER STAY HERE AGAIN!!