Bendel Mansion and Museum Galleries

I didn't like that the pool was not in service. There was trash outside people's doors all night and no pick it up. The coffee in the morning was cold. No one cleaned our room and there was only one wash cloth when we arrived and there were two of us. The floors needed to be vacuum by the elevator. The breakfast wasn't the best but we made due.

Place didn't exist. Host did not respond to requests to clarify check-in. Upon arriving, the location was not as described and an individual who answered the door informed our party this was not a rental property. Had to last minute book elsewhere.

The hotel manager, Jheneel is one the the BEST staffs I have even seen. She knows how to take care of customers. I met her at our first time staying and she was so smart to realize that we were cold and offer to bring us blankets. As a returned customer, we luckily met her while checking in and she gave us a very warm welcome “benefit” that makes us feel like home. This hotel will always be on our sweet hotel list. Thanks, Jheneel.