Vakantie en citytrip naar Batu Arang

Dont expect help from hotel staff as they have nothing to do with guests that book through this site. Had to communicate with room owner direct. No towels or access to the gym. When asked for them we received torn dirty towels. Very disappointing 😞

My family decided not to stay at the suite because so much inconvenience of the location and amenities but we still paid for it. I wrote them a constructive feedback but I was given an unprofessional reply which totally a disappointment.

I do not, cannot recommend this property/hotel to anybody. I am not sure it is a hotel as such. It is groups of rooms managed by single individuals that you deal with on a web site the Chinese WeChat, or What Apps during your stay. Very impersonal and unfriendly. A security deposit is required by a very unprofessional individual that is the essence of being unprofessional actually overbearing and threatening. Good luck if you choose this location, it is far from the description provided by Expedia. Yes somewhat clean. Staff? What staff? Family friendly? Absolutely nothing connected to such friendliness. Pools, Yes 2 perhaps 3. Nice pools.without question.

The owner did not give Me the apartment while putting it as non-refundable. Upon arrival it was a no show. I had to wait 1 hour to know it is not available