2/10 Horrible
Demi V.
17 mai 2025
Les points forts : Propreté
1 star, 2 stars at best
We checked into this VRBO and were happy with our selection the first day. On the second and third day, we went to use the hot tub, but couldn't. This was the number one reason we booked this VRBO. Unfortunately, we noticed immediately that there were wasps/bees flying all around the hot tub. I am highly allergic; therefore, my husband assessed the problem further. He noticed that the wasps/bees were flying in and out of the hot tub cover. You can clearly see the disrepair of the hot tub cover. We have photos and video evidence. We immediately called and emailed the host because of this safety concern. If I were to be stung, I would need to be taken to the closest hospital for medical attention. We were told by the host that they would see what they could do. We also called VRBO to express our concern and request a refund the same day. We told VRBO that we would leave the property if need be, since we were requesting a partial/full refund. We were informed that they contacted the host. We never heard back from VRBO. Again, we did not get to use the amenities on this property because of the inability for the host and VRBO to properly address and resolve this safety issue. Management knew this prior to our stay, and did not disclose this information. There were yellow jacket traps set up. The host told us this was not something they could predict or control. Quite a statement to make considering they had traps. This is negligence and unacceptable. Please do what is right.
Demi V.
Séjour de 3 nuits en mai 2025