Terras

Beoordelingen van Brasstown Valley Resort & Spa

3.5 out of 5
Brasstown Valley Resort & Spa
6321 U S Highway 76, Young Harris, GA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 243 van 377 beoordelingen" "
Gastenscore: 8 - Goed. 80 van 377 beoordelingen" "
Gastenscore: 6 - Redelijk. 33 van 377 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 377 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 377 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property is lovely and the staff is excellent.
1 nacht verbleven in mei 2024
Reactie van General Manager op 24 mei 2024
Dear Pamela, We are absolutely delighted to hear you found our property lovely and the staff excellent during your recent visit. It's always encouraging to know our team's commitment to service shines through in our guests' experiences. If there is anything we can do to make your next stay even more delightful, please don't hesitate to let us know. We look forward to welcoming you back soon! Thanks & Regards,Kayla Patterson

4/10 – Matig

Charles

Negatief: Netheid, staat van de accommodatie en faciliteiten
Worn out needs refurbishing
3 nachten verbleven in mei 2024
Reactie van General Manager op 22 mei 2024
Dear Charles, We are sorry to hear that your recent experience with us did not meet your expectations regarding the state of our facilities. Rest assured, we take your feedback seriously as it is crucial for us to ensure that all of our guests have a comfortable and enjoyable stay. We would like to inform you that plans for renovations are underway as part of our commitment to enhance our guest experience. Updates are being carefully considered to improve both aesthetics and functionality while maintaining the character our guests have come to appreciate. If you would like to discuss your experience further or have any suggestions that could help us in our refurbishment process, please do not hesitate to reach out to us. We value your input and would be grateful for the opportunity to regain your trust in our establishment for a future visit. Your satisfaction is our priority, and we hope to have the chance to show you the improvements your feedback helps to foster. Thanks & Regards,Kayla Patterson

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van DRMChris op 19 mei 2024
Thank you for visiting our resort. We are delighted to hear that you enjoyed your stay with us. We hope you will visit us again soon!

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brasstown Valley Resort and Spa is a beautiful and charming property. I would also recommend services at Equani Spa. We would have stayed longer if we had the time.
1 nacht verbleven in mei 2024
Reactie van DRMChris op 19 mei 2024
Thanks so much for visiting our resort and for your valued feedback for our resort and Equani Spa. We are so glad that you enjoyed your stay with us. We hope you will visit us again soon!

10/10 – Uitstekend

Jefferson

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the property and spa.
2 nachten verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Dear Jefferson, It's fantastic to hear that the property and spa met your expectations and contributed to a memorable experience. We strive to maintain high standards for our guests and place a great deal of emphasis on the upkeep and ambiance of our facilities. Your feedback is encouraging as it validates our efforts in creating an environment where relaxation and satisfaction are paramount. If the spa services were a highlight, you might be interested in exploring some of our upcoming wellness packages that offer an even more indulgent escape. We’re looking forward to welcoming you back soon and providing another tranquil retreat. Thanks & Regards,Kayla Patterson

8/10 – Goed

Fred

Positief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van DRMChris op 19 mei 2024
Thank you for visiting our resort. We hope that you had an enjoyable stay with us, and we hope to see you again in the near future!

10/10 – Uitstekend

robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel sitting on a 5 star property with golf course ,horseback riding and hiking. I especially liked the indoor pool ,steam room and whirl pool. The buffet breakfast and dinner were also nice. If looking for less expensive meals,the Brassy Grill serves great burgers and chicken sandwiches. 10 minutes from the Hiawassee pickleball courts.
1 nacht verbleven in april 2024
Reactie van DRMChris op 3 mei 2024
Thank you for visiting our resort. We are so glad to hear that you enjoyed your stay with us. We hope you will visit us again in the near future!

10/10 – Uitstekend

E

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved how far the resort sat off of the road. The staff was very friendly and the hotel and grounds are in good condition. The rooms are nice size and well maintained.
1 nacht verbleven in april 2024
Reactie van DRMChris op 3 mei 2024
Thank you for visiting our resort. We are so glad you enjoyed your stay with us, and we hope to have the opportunity to welcome you back again in the very near future!

6/10 – Redelijk

Hazel, Andrews

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We return here regularly. Very expensive but it is usually worth it.
2 nachten verbleven in april 2024
Reactie van DRMChris op 29 apr 2024
Thank you for visiting our resort. We are so glad to hear that you have visited us on many occasions. We look forward to your next stay with us!

10/10 – Uitstekend

Lyne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We decided to take a trip to Brasstown Bald and chose to stay at this wonderful resort. We are so glad we picked this place. The staff are fantastic, the food is excellent, the rooms are super clean with fireplaces, and the property is beautifully maintained. We walked around the resort's trail and sat near the outdoor lobby to watch the sunset, enjoying the romantic atmosphere. The only thing we didn't try was golfing, but we definitely plan to hit the golf course next time we visit. This is definitely our go-to resort in the North Georgia mountains. We can't wait to come back.
2 nachten verbleven in april 2024
Reactie van DRMChris op 29 apr 2024
Thanks so much for visiting our resort and for taking the time to leave such wonderful feedback for us. We are absolutely delighted to hear that you enjoyed your stay with us. We hope you will visit us again in the near future!

10/10 – Uitstekend

Romelia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
NA
1 nacht verbleven in april 2024
Reactie van DRMChris op 29 apr 2024
Thank you for visiting our resort. We are so glad to hear that you enjoyed your stay with us. We hope you will visit us again soon!

6/10 – Redelijk

Diana

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van DRMChris op 29 apr 2024
Thank you for visiting our resort. We hope that you enjoyed your stay with us and would consider a return visit.

10/10 – Uitstekend

NED

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay to visit North Georgia.
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear NED, We're delighted to hear that you found our location ideal for exploring North Georgia. We strive to provide an excellent base for guests looking to experience the beauty and attractions of the area. If there's anything we can do to enhance your next visit, please let us know. Looking forward to welcoming you back soon! Thanks & Regards,Kayla Patterson

10/10 – Uitstekend

Scarlett

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van DRMChris op 6 apr 2024
Thank you for visiting our resort. We are delighted that you enjoyed your stay with us. We hope to see you again and welcome you back!

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van DRMChris op 4 apr 2024
Thank you for visiting our resort. We are so happy that you enjoyed your stay. We hope to see you again in the near future!

10/10 – Uitstekend

Akbar

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It has great amenities, ambiance, staff is very courteous
1 nacht verbleven in maart 2024
Reactie van DRMChris op 4 apr 2024
Thanks so much for visiting our resort. We are so happy to hear that you enjoyed your stay with us. We hope you will visit us again!

10/10 – Uitstekend

Jordan

1 nacht verbleven in maart 2024
Reactie van DRMChris op 18 apr 2024
Thank you for visiting our resort and for being our valued guest. We are so glad to hear that you enjoyed your stay with us. We hope that we can welcome you back again soon!

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful grounds & staff. Enjoyed our stay.
2 nachten verbleven in maart 2024
Reactie van DRMChris op 26 mrt 2024
Thank you for visiting our resort. We are so glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back for a return visit in the near future!

10/10 – Uitstekend

Mario

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 22 mrt 2024
Dear Mario, Thank you for taking the time to leave a review. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us. Thanks & Regards,Kayla Patterson

10/10 – Uitstekend

Jean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
the surrounding area is beautiful, calming, and peaceful.. rooms were most comfortable, accommodating, and very clean.
1 nacht verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Jean, We're delighted to learn that the tranquil beauty of the surroundings contributed to your serene experience and that the comfort and cleanliness of our rooms met your expectations. Your satisfaction is our top priority, and we're pleased that we could provide you with a pleasant and relaxing stay. We hope your enjoyable encounter with the natural ambience and our accommodations will bring you back to us in the near future. Regards,Kayla Patterson

6/10 – Redelijk

Valerie

Reisde met partner
We stayed in a cabin which was very easy to find. It had a beautiful wooded view with 2 outdoor rocking chairs and a small table on a private balcony. The cabin has rooms on upper and lower levels accessible by stairs. It was an average room with typical hotel amenities. There were no signs indicating where each room was located. Other people were looking for their room number the same time as us and we all walked up and down stairs to figure out the location of each room. The door was difficult to lock and unlock from inside. The bathroom need attention: Hair on the floor, the tub did not drain, and loose floor tiles. We did not explore the properly but it looked beautiful.
1 nacht verbleven in maart 2024
Reactie van DRMChris op 4 mrt 2024
Thank you for visiting our resort and for being our valued guest. I did want to apologize to you for the problems that you experienced during your stay. We thank you for bringing these items to our attention so that we have an opportunity to address them with our management team.

10/10 – Uitstekend

Christy

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This place was excellent!!
This place was amazing!!!
1 nacht verbleven in februari 2024
Reactie van DRMChris op 4 mrt 2024
Thank you for visiting our resort. We are so glad to hear that you enjoyed your stay with us. We hope you will consider a return visit!

10/10 – Uitstekend

Phillip

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Quaint Cottage
Beautiful resort in the hills of north Georgia. Small town setting. We had a cottage which had its own porch.
1 nacht verbleven in februari 2024
Reactie van DRMChris op 4 mrt 2024
Thank you for visiting our resort. We are delighted to hear that you enjoyed your stay with us. We hope to see you again and welcome you back!

8/10 – Goed

Charnae

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location with activities on site. Staff was very friendly and helpful. It’s an older hotel so don’t expect new rooms. But rooms did have a lot of space.
2 nachten verbleven in februari 2024
Reactie van DRMChris op 4 mrt 2024
Thank you for visiting our resort and for posting your valued feedback for us. We are glad that you enjoyed your stay with us. We hope that you will visit us again!

10/10 – Uitstekend

Patricia

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We select this property any time we stay in this area.
2 nachten verbleven in februari 2024
Reactie van General Manager op 21 feb 2024
Dear Patricia, We're truly heartened to hear that we've become your go-to accommodation when you're in the area. It's wonderful to know that we've consistently met your expectations, and this motivates us to continue delivering the highest level of service. Your loyalty and trust in our property are immensely appreciated. If there's anything more we can do to make your future stays even more comfortable, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences. We look forward to welcoming you back soon and hope that each visit to our property continues to be a standout one. Kind Regards,Kayla Patterson

10/10 – Uitstekend

paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van General Manager op 21 feb 2024
Dear Paul, Thank you for taking the time to leave us a review. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us. Thanks & Regards,Kayla Patterson

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Quiet Weekend
This was a weekend getaway with my wife for our 40th Anniversary. The hotel was great. The room was clean and tidy. The bed was great. The dining room had excellent food and the service was great. All the staff we encountered were friendly and polite. We will definitely be going back.
2 nachten verbleven in februari 2024
Reactie van General Manager op 6 feb 2024
Dear William, It's wonderful to hear that your 40th Anniversary weekend getaway at our hotel met your expectations. We are delighted that the cleanliness and comfort of your room, along with the quality of our dining options, made your celebration memorable. It's also great to know that our staff contributed positively to your experience. We are looking forward to welcoming you back for another visit in the future. Kind Regards,Kayla Patterson

10/10 – Uitstekend

Don

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cozy lobby ambience is worth the cost
Even though there are other hotels and resorts in the area that are cheaper, we continue to return here for the warm and cozy lobby ambience. They always have a fire burning in the massive fireplace and the views off the porch are amazing. Our favorite destination in the north Georgia mountains.
1 nacht verbleven in december 2023
Reactie van DRMChris op 9 jan 2024
Thanks so much for visiting our resort. We are so glad to hear that you enjoyed your stay with us. We hope to see you again in the very near future!

6/10 – Redelijk

Sean

Reisde met familie
Positief: Netheid
3 nachten verbleven in december 2023
Reactie van DRMChris op 28 dec 2023
Thank you for visiting our resort. We appreciate you taking the time to rate our property on Hotels.com. Based upon your feedback it sounds like maybe parts of your stay did not meet your expectations. We would welcome any additional feedback you might be willing to provide on specific items that prevented you from having a great stay so that we can address those to help us improve.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brasstown is fab
We always enjoy our stay at Brasstown. The lobby is beautiful. The grounds are lovely. The breakfast and dinner buffets are wonderful. Literally the only thing that could have been a bit better would have been if housekeeping had not banged the doors as they were cleaning rooms. But all in all, it was a wonderful stay.
2 nachten verbleven in december 2023
Reactie van DRMChris op 28 dec 2023
Thank you for visiting our resort. We are so glad to hear that you enjoyed your stay with us, and it sounds like you are a repeat guest too...Thank you! We hope to see you again soon to welcome you back!

8/10 – Goed

Walter, Leesburg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property and helpful staff but first night fire alarm kept going off and our room got super hot during the night but then got comfortable by morning.
2 nachten verbleven in december 2023
Reactie van DRMChris op 28 dec 2023
Thank you for visiting our resort. We definitely apologize for the issue with the fire alarm. We certainly understand that this is frustrating. We appreciate you providing us with your valued feedback.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid
Spider ruined it.
It would have been a lot better if as soon as we got in our room and turned down our bed a huge spider wouldn't have crawled out of it. Then when i mentioned it to the lady at the front desk she just played it off because we were in the mountains. Actually we live in the mountains and we never have spiders in our bed. Definitely could have been better especially when we're paying that price.
1 nacht verbleven in december 2023
Reactie van DRMChris op 28 dec 2023
Thank you for staying with us and for providing us with your valued feedback. I'm so sorry to hear about the spider that was in your room. I also wish the response from our team member would have been more compassionate. I will make sure your comments are made known to our general manager so that we can address this.

10/10 – Uitstekend

Kristen

3 nachten verbleven in november 2023
Reactie van DRMChris op 27 nov 2023
Thank you for visiting our resort and for being our valued guest. We are so glad to hear that you enjoyed your stay with us. We hope you will recommend us to your friends and family, and we hope to see you again!

8/10 – Goed

Cecilia

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The resort is located at a nice place with lovely views. The rooms although absolutely need some updates especially the bathrooms.The cost per night definitely doesn’t align with the rooms.The best thing about the place is the staff, they are very welcoming and friendly and the customer service is great.
1 nacht verbleven in november 2023
Reactie van DRMChris op 27 nov 2023
Thank you for visiting our resort and for your valued feedback. We are glad that you enjoyed your stay. We are planning a renovation very soon although we don't have specific dates at this time. Thank you for your compliment of our staff. We strive hard to provide a great experience for our guests!

6/10 – Redelijk

Randy

Reisde met partner
Positief: Personeel en service
The grounds were beautiful and the lodge was nice. We stayed in a cottage that needed work. Our room was down a flight of wooden stairs. There was no light working on the stairs which made it hard to maneuver when we returned after dinner. It was total darkness.
1 nacht verbleven in november 2023
Reactie van DRMChris op 8 nov 2023
Thank you for visiting our resort and for providing us with your valued feedback. I am sorry to hear about the lighting issues that you experienced with your cottage room. I will make sure to check with our general manager to see if there was a light out that needs to be replaced or if there is perhaps a lack of lighting there in general. We appreciate you bringing this to our attention to address it.

10/10 – Uitstekend

Lynn

1 nacht verbleven in oktober 2023
Reactie van DRMChris op 8 nov 2023
Thank you for visiting our resort. We are so glad to hear that you enjoyed your stay with us. We hope you will consider a return visit in the near future!

10/10 – Uitstekend

Trina, Atlanta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van DRMChris op 27 sep 2023
Thank you so much for visiting our resort. We are so happy to hear that you enjoyed your stay with us. We hope that you will consider a return visit!

6/10 – Redelijk

Laura

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Food was awful- linens not quality-
2 nachten verbleven in augustus 2023
Reactie van DRMChris op 2 sep 2023
Thank you for visiting our park and lodge. I am really sorry to hear that you did not have a great experience. I will make sure the general manager is aware of these items. We appreciate and value your feedback.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very relaxing & quiet!
2 nachten verbleven in augustus 2023
Reactie van DRMChris op 24 aug 2023
Thank you for visiting our resort and for being our valued guest. We sincerely appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. We hope you will consider another visit in the near future.

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van DRMChris op 9 aug 2023
Thanks so much for visiting our resort. We are so glad to hear that you had a great stay with us. We hope you will visit us again in the near future!

10/10 – Uitstekend

Ruschell

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The website stated you could do dinner but need reservation when we went walking around and I went to make reservations for dinner the Resturant was closed ? The site to what we seen was a little confusing
1 nacht verbleven in juli 2023
Reactie van DRMChris op 9 aug 2023
Thank you for visiting our resort and for your valued feedback. I wish to apologize to you for any confusion related to our restaurant hours. We appreciate you bringing this to our attention, and I will take a very close look at the website to see exactly how the hours are stated. I'm sure that was very frustrating to try to make a reservation only find that the restaurant wasn't open when you wanted to dine. We sincerely apologize and appreciate you bringing this to our attention.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great wedding venue. Lacking in meal options
Beautiful location and venue, especially for weddings. The restaurant options are limited with limited service especially if you are traveling from different time zones. Would be better if they offered the option of getting a meal outside of typical east coast meal times, or to offer room service.
3 nachten verbleven in juni 2023
Reactie van DRMChris op 24 jun 2023
Thank you for visiting our resort and for being our valued guest. We appreciate and value your feedback. I apologize that our restaurant hours didn't meet your expectations during your stay. We do our best to keep all of our food and beverage outlets open as much as possible, but business and overall demand dictates the hours of operation in these outlets. I will make sure our management staff is aware of your feedback.

10/10 – Uitstekend

Steve

3 nachten verbleven in mei 2023
Reactie van DRMChris op 15 jul 2023
Thank you for visiting our resort and for providing us with your valued feedback. We are glad that you enjoyed your stay with us, and we hope to welcome you back!

10/10 – Uitstekend

Rebecca

Positief: Personeel en service
Customer service was great! Exterior of Windows need cleaning. Food was super! Love the view! A little dated.
1 nacht verbleven in juni 2023
Reactie van DRMChris op 9 jun 2023
Thank you for visiting our resort and for your valued feedback. We are so happy to hear that you enjoyed your stay. We hope you will visit us again!

10/10 – Uitstekend

debra

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2023
Reactie van DRMChris op 28 mrt 2023
Thanks so much for visiting our resort. We are so glad to hear that you enjoyed your stay with us. We hope to see you again in the near future and welcome you back!

2/10 – Ontzettend slecht

Debora

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2022
Reactie van DRMChris op 27 jan 2023
Thank you for visiting our resort. We are sincerely sorry to hear that you did not have an enjoyable stay with us. it would be helpful to us if you could help us in the areas that we fell short of your expectations by giving us some specifics about what went wrong during your stay. Thanks so much.

10/10 – Uitstekend

Tamara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort. Staff was friendly and professional. Christmas buffet had a good selection.
Reactie van DRMChris op 31 dec 2022
Thank you for visiting our resort. We are delighted that you enjoyed your stay with us. We hope to welcome you back in the near future!

2/10 – Ontzettend slecht

Denisa

10/10 – Uitstekend

Nicole

2 nachten verbleven in december 2022

10/10 – Uitstekend

Robert

2 nachten verbleven in december 2022