8/10 Bien
GEORGE
Voyage en couple
28 déc. 2025
Les points forts : Propreté et infrastructures et conditions de l’hébergement
My stay started out horrible. At check in the women at the desk was not helpful.I admit I had a challenging request. Im semi disabled.I can't walk very far and my partner is in a wheelchair.So I requested a wheelchair room on the first floor.She wanted to give me a room on the second floor. I told her I could not walk that far and she proceeded to yell at me very loudly about my attitude She found one on the first.floor and i asked where the wheelchair ramps from the parking where.She refused to answer me.Handed me the keycard and I left in pain and upset.The keycard did not work,so i went to her and she told me she would have to open the door for me everytime I went in the room.For the next hour I propped open the door to bring my stuff in. Luckly my daughter and grandson came and helped me get George in the room.The only wheelchair ramp I found was in the front of the building.There were no handicapped parking spaces left he was wheeled completely around the building.While doing this the room door slid shut.My daughter went to ask to open my door and came back upset that the women at the front desk was rude to her.We got George in bed &fell asleep. Exhausted and in pain.The room wasn't a wheelchair ada compliant room.He couldn't transfer to the toilet and I can't lift him.He also could't shower.One grab bar and no stool.If he was able to get in the tub he couldn't reach soap.Next day&the rest of my stay the staff couldn't have been nicer or more helpful.
GEORGE
Séjour de 3 nuits en décembre 2025