Familiehotels in West Glamorgan

'The pictures online are nothing like the hotel when you get there the hotel needs a makeover. It says that it has two restaurants but in fact, the breakfast is only open till 10:30 in the morning and the brasserie was only open 2 times and I stayed a full week. It atates that it has a gym which it does not and hasn’t been working for years. The rooms are very dingy stuff caked and stuck on the walls. The carpet, the wood flooring, the tile all is just very old and not well kept. One of the...

'The property is really nice. Unfortunately as soon as you enter the settee and carpet are stained. There are also marks all over the walls. The kettle was also dirty. I emailed about this and didn't get a response. I emailed again and they said someone would swap the kettle but they did this while we were out which I don't appreciate as I specifically told them not to enter when we weren't there. It is an invasion of privacy to let yourself in when you have people staying. Also I booked the...