University System Of Maryland At Hagerstown

The charm is wonderful, and I loved the room. Definitely had an old "DC" feel. I only gave it 3 stars because the amenities were lacking. My television frequently went in and out of connection, only two water bottles in the rooms (you had to ask the front desk and I felt lije it was an inconvenience each time I asked which was twice in 5 days) no vending machine to get cold drinks, limited signage to where anything is, my refrigerator didn't shut properly and a couple of things went bad the first night, the AC rattled the entire time, etc. Nothing major but it added up. It would be different if there were convenient stores or other needed essentials right next door, but I just felt like this was too expensive of a stay, 4th of July weekend or not, to not offer more convenience and creature comforts inside the hotel...especially considering the sweltering heat visitors to DC just endured. I did love the history of the building and the ambience but beyond that, I wouldn't stay again without more effort around the little things that you really expect at a place like this.

Extremely poor customer service

Nice spot- stayed here during a business trip. pros: comfy beds good pillows, lots of different lighting options, decent water pressure and a Mini fridge in the room and the temperature was comfortable. Cons: I was confused about the breakfast (it comes with some stay and not others but it was never offered as an option at check in and no explanation). Not sure what the extra $70 “resort” fee is for as I don’t believe there are any “resort” style amenities.I had to hunt down the ice machine (it’s on the 2nd floor btw). Could use a little spot to purchase snacks/soda/water, etc… since there’s no room service. Wanted to order from the restaurant downstairs but there were no menus or contacts in the room so I ordered door dash. Overall, I had a good stay, there’s just a few details and some clarification from the staff at check in, that I believe would have made it better.