4/10 – Matig
Kaitlyn
Reisde met familie en kleine kinderen
24 sep 2024
Negatief: Netheid
The property was extremely dirty. The floor was absolutely filthy. I had to wipe down with baby wipes and when brought to the front desks attention- nothing was offered other than to have house keeping come in to clean it and was given an eye roll and told that it was a beach hotel- some dirt is expected. The person who came to clean it just brought a dry mop and I was told it would work just fine. When I went behind her with a baby wipe to again show the filth on the floor she then went and got some cleaner to actually clean the floor and even then it was a subpar cleaning. We were denied early check in due to rooms still being cleaned- they clearly weren’t cleaned very well. The sheet had stains on them. Fixtures broken and visibly dirty. I emailed the general manager and received nothing back. Had I not been forced to pay at the time of booking I would have left and stayed elsewhere.
Kaitlyn
3 nachten verbleven in september 2024