Unfortunately, this place changed management (Owner) and it seems that the new owner is just looking to make money but, not paying for personal. The staff is doing the best but, I feel that their hands are tied. The beach is not clean as should be, but this is because of their short staff.
We had an inconvenience with our room, because it was listed as Ocean view when really is a partial view and was one of the los expensive room with a horrible location right in front of the bar where if you open your curtains you will see people seating and you will also listen the music which was not crazy loud but, me and my wife felt very uncomfortable because of that. The room was not a big of the deal for the price so, the should change it the room description and update their pictures. Fortunately after all the inconveniences the manager Fixed the problem and moved us to a different room, so thanks for that, he literally show his face and apologized for the inconvenience and make us a surprise for my wife birthday. Juan in the Pool area will literally do his best to get you your drinks lol, great guy 👍 At the end of day the staff will do the best but, the owner you invest more in staff and the structure of the hotel.