Vakantie en citytrip naar Thornton Heath

Zeer vriendelijk personeel. Ruime kamer.

De kamer was zeer schoon. Vriendelijk personeel. En een fantastisch uitgebreid ontbijt. Zou hier zeker teruggaan!! Een aanrader!

Zeer fijn hotel. De kamer was ruim en schoon, het personeel vriendelijk en behulpzaam. Het ontbijt (aan de overkant van de straat, klein minpuntje) was uitstekend: zeer verzorgd, zeer ruime keuze (inclusief Engels ontbijt) en steeds goed aangevuld, voldoende plaatsen. Op de kamer op de 9de verdieping hoor je niks van het straatlawaai beneden, ook geen last van geluid van buren. Koffers kunnen bewaard worden tot je kan inchecken, en ook na het uitchecken. Uitstekende uitvalsbasis: Victoria Line, Circle Line, District Line en vele buslijnen op een paar minuten wandelen.

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.