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Beoordelingen van Hotel Isabella

3 out of 5
Hotel Isabella
Corso Umberto I, 58, Taormina, ME

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 109 van 321 beoordelingen" "
Gastenscore: 8 - Goed. 147 van 321 beoordelingen" "
Gastenscore: 6 - Redelijk. 37 van 321 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 321 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 321 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Karien, Rotterdam

Negatief: Personeel en service
Overpriced but good location
Location is very convenient and beach package good, but hotel is old and elevator out of date. Breakfast poor only eating on the roof makes up for it a little bit, but in the dungeon it is really sad.

2/10 – Ontzettend slecht

Cori

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We booked tgis hotel and was put us in Hitel Villa Diodoro because they were remodeling. Villa Diodoro, the front staff was very rude and did not want to answer any of our questions, like what time is breakfast. When we arrived at our room there was a buzzing noise with a rattle (402). When we reported it to the front desk, they said it should stop at 9:30. They couldn't move us since they were full (which many rooms were not being used since rolling shutters were down all day and evening). The noise did not stop. Needless to say, we had a hard time sleeping. We finally talked to the front desk manager the next day, and he moved us to a different room. There was no compensation for the lack of sleep, not even an apology. The room floors are very dirty and need a good cleaning, the carpet in the hall needs to be replaced. The linens were torn. I am sure the hotel was nice in the 80's but has not been updated since. The breakfast was all processed food, from the meats to the pastries. They had an instant machine for coffee and juice like a cafeteria. The pool area was not open, the front desk told us it was dangerous. They had no shuttle to the bottom. The driveway was broken and unsafe to walk up. Basically, it needs a good overhaul. The view was spectacular. But many other choices for the price that we paid for supposedly a 4 start hotel that had a Michelin star 5 years ago. Very disappointed. Make sure you are actully staying at the hotel you booked
2 nachten verbleven in maart 2024

8/10 – Goed

Christian, Le Chesnay-Rocquencourt

2 nachten verbleven in december 2023

8/10 – Goed

Aurélie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Idéalement situé! Parking payant à 10 min à pieds.
1 nacht verbleven in november 2023
Reactie van hotel isabella op 29 nov 2023
Dear aureliethanks for you reviewHave a nice year

10/10 – Uitstekend

ROBERTO

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ottimo soggiorno nel cuore di Taormina
Hotel in centro Taormina. Fantastica posizione, struttura e arredi classici, staf cordiale, disponibile e molto gentile, camere confortevoli, ben tenute e molto pulite. Buona colazione…. Insomma, ottima struttura per soggiornare a Taormina.
4 nachten verbleven in november 2023
Reactie van hotel isabella op 17 nov 2023
Gentile Sig. Facellu,La ringraziamo per la Sua recensione, siamo felici di leggere che si è trovato bene con noi, e speriamo tanto di averla nuovamente presto come nostro ospiteLe auguriamo buone festivitàHotel Isabella

8/10 – Goed

Lina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van hotel isabella op 30 okt 2023
Dear Lina,we thank you a lot for your review, it has been a pleasure to have you as our guestBest RegardsHotel Isabella

8/10 – Goed

Tracy

Reisde met een groep
Positief: Netheid, personeel en service
It has a fantastic location. That, and ability to use the beach privileges at their sister location, made it an excellent value for the money. The rooms are comfortable; ours has a nice balcony. The room interiors need a refresh.
1 nacht verbleven in oktober 2023
Reactie van hotel isabella op 30 okt 2023
Dear Tracy,we thank you a lot for your review, it has been a pleasure to have you as our guestBest RegardsHotel Isabella

10/10 – Uitstekend

KAWAMURA

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
いい立地
とても便利な立地、設備もまずまず、２部屋だったが、部屋の設備に差があって少し残念。
2 nachten verbleven in oktober 2023
Reactie van hotel isabella op 18 okt 2023
dear sir we thank you for your review

8/10 – Goed

Catalina

1 nacht verbleven in oktober 2023
Reactie van hotel isabella op 18 okt 2023
dear madamwe thank you for your review

8/10 – Goed

GILLES

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
génial
très bonne situation propre et très agréable terrasse pour le petit déjeuner exceptionnelle
1 nacht verbleven in september 2023
Reactie van loredana op 30 sep 2023
Dear Gillesthanks a loto for your review, we are glad to have you as guest

10/10 – Uitstekend

gary

Positief: Netheid, personeel en service en comfort kamer
Wonderful Stay
Had a wonderful week at the Hotel Isabella,the staff from reception to the cleaners were always friendly and cheerful. The building could do with a bit of TLC but that had no effect on our holiday.Our room was at the front of the Hotel where it was always busy up til 1am but the room once the balcony doors were shut was well soundproofed. The aircon worked very well and the two single beds arranged as a double was very comfy and gave a good nights sleep. The breakfast was Buffet style and ample with the typical mix of fresh meats cheese fruit etc served on the roof terrace with a marvellous view of the coast. We would definitely stay here again
7 nachten verbleven in augustus 2023
Reactie van loredana op 10 sep 2023
Dear Garythanks for your review we hope we will see soonBest RegardsLoredana

8/10 – Goed

Heather

1 nacht verbleven in augustus 2023
Reactie van isabella staff op 28 aug 2023
thank for your reviewwe hope we will see again

6/10 – Redelijk

Brigitte

Reisde met een groep
Positief: Netheid
The location of this property was absolutely perfect! There was noise from the busy street during the night but this was expected given the location of the room. We were disappointed in the appliances not working such as the fridge and air conditioning. The shower waa also extremely small.
6 nachten verbleven in mei 2023
Reactie van hotel isabella op 6 jul 2023
dear brigittewe thank you for your review

10/10 – Uitstekend

Patricia

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean, comfortable room. Excellent shower pressure & temperature!! Appreciate the breakfast buffet!
1 nacht verbleven in mei 2023
Reactie van loredana op 31 mei 2023
Dear Patricia,we thank you for your review it has been a pleasure to have you as a guestwe wish all the bestKind Regards

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kanon
6 nachten verbleven in april 2023

10/10 – Uitstekend

LINA S

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is cozy, neat and clean; staff are professional and hospitable esp. Lori (front desk) and Ricardo (dining/breakfast)
1 nacht verbleven in april 2023
Reactie van loredana op 29 apr 2023
Thanks Lina for your review it has been a pleasure have you and your family with us... we hope for yuor all best...see yuo soonLory

8/10 – Goed

Francesco

Positief: Personeel en service, voorzieningen
1 nacht verbleven in april 2023

8/10 – Goed

Nicola

1 nacht verbleven in april 2023

8/10 – Goed

Luigi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Henrique Lima Santos

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They closed this hotel for renovations and never informed us or expedia. So we got there and had no idea what to do or where to stay and then we spent 3 hours on the phone with expedia trying to fix that out.
4 nachten verbleven in maart 2023

8/10 – Goed

Jungsook

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
호텔 이사벨라 더 이상 영업하지 않습니다
영업하지 않는호텔. 정문에서 오랫동안 기다리다 전화통화로 다른호텔로 트랜스퍼 당했습니다. 옮긴호텔은 좋았지만 아무런 공지 없이 문앞에 안내문이라도 있었으면... 여행지에서 갑자기 당하는 황당함! 호텔측에서는 시간이 없어서 미리 연락 못했다네요. 요즘세상에
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Kristian

2 nachten verbleven in februari 2023

2/10 – Ontzettend slecht

Karen

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
We were told 20 minutes before arrival that the hotel was closed! And that we were transferred to hotel Diodoro. A nice hotel, but a long distance from where we had arranged to have transport. So we had to drag heavy luggage a very long way…and then walk up a hill to town! A terrible situation! Why did you allow us to book a closed hotel! A very very bad result which wasted an hour of our time and caused us to be very worried about how to get to the Diodoro and we were very tired…we are 68years old!! Not acceptable!
1 nacht verbleven in februari 2023

8/10 – Goed

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay at Hotel Isabella
Hotel Isabella is in a great location right in the main shopping area of Taormina. It is an old historic building, so don't expect the most modern amenities, but it has plenty of old world charm! As you would expect in an older building, the rooms are small but very nice. If you are driving - do not try to park at Hotel Isabella! We tried that, big mistake! There is paid parking at Lumbi just off the expressway. Free shuttles will transport you nearby and there is a short walk to the hotel.
1 nacht verbleven in januari 2023

8/10 – Goed

Gunnar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Utmärkt centralt läge. Vidunderlig havsutsikt.
2 nachten verbleven in december 2022
Reactie van hotel isabella op 31 dec 2022
Dear Gunnar,thank you rof you reviewWe wish happy new year

10/10 – Uitstekend

Andreas

2 nachten verbleven in november 2022
Reactie van hotel isabella op 9 dec 2022
Gentile Andreasgrazie per la Sua recensione, siamo felici che il Suo soggiorno sia stato piacevole, torni presto a trovarciSalutiLo Staff Hotel Isabella

10/10 – Uitstekend

francesco

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parcheggio economico ma lontano
1 nacht verbleven in november 2022
Reactie van hotel isabella op 9 dec 2022
Gentile Francesco,la ringraziamo per la Sua recensione, siamo contenti che abbia trascorso un piacevole soggiorno, torni presto a trovarciSalutiLo staff Hotel Isabella

10/10 – Uitstekend

Domenico

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ci siamo trovati benissimo. Personale gentilissimo. Ci hanno dato una camera con balcone sul centralissimo Corso Umberto, favolosa!!!. Colazione a buffet veramente ben assortita. Torte squisite. Consigliatissimo. Ritorneremo ben volentieri
1 nacht verbleven in oktober 2022
Reactie van loredana op 26 okt 2022
Grazie Sig. Domenico per la Sua recensione, siamo felicissimi nel leggere che si è trovato bene e che siamo riusciti a rendere piacevole il Suo soggiorno.Venga a trovarci presto, l'aspettiamoSalutiLoredana

8/10 – Goed

Denise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel très agréable situé en plein centre de la ville. Très belle vue de la ville sur la terrasse. Très bon accueil et accommodements jusqu’à ce que notre chambre soit prête. Le seul inconvénient est le stationnement qui est à l’extérieur de la ville et le transport des valises à l’hôtel.
1 nacht verbleven in oktober 2022
Reactie van hotel isabella op 18 okt 2022
Gentile Denisela ringraziamo per la Sua recensioneSaluti

4/10 – Matig

Christine

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
the location is great and the staff are friendly however the facility itself leaves much to be desired. They don't have air conditioning as of October--which is still hot is Taormina--so we were very hot in the room. The room was musty and the beds uncomfortable and even with the patio doors open, there was no air circulating. it was also more expensive than other hotels that are a bit higher up and a lot more comfortable an nice
1 nacht verbleven in oktober 2022
Reactie van hotel isabella op 18 okt 2022
Dear Christinethanks a lot for your review, the air condition works from June to septemberBest Regards

10/10 – Uitstekend

Mary Ann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect spot to explore Taormina. Right on the main street which is where you want to be. The hotel is clean and the staff is welcoming. The breakfast is excellent. The view from the roof is outstanding.
3 nachten verbleven in oktober 2022
Reactie van hotel isabella op 18 okt 2022
Dear Mary annthanks a lot for you reviewBest Regards

4/10 – Matig

Thomas

2 nachten verbleven in september 2022

10/10 – Uitstekend

Juan Antonio

1 nacht verbleven in september 2022
Reactie van hotel isabella op 21 sep 2022
Gentile Juan,grazie mille per la tua recensione

2/10 – Ontzettend slecht

Thomas

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my second and last time staying at the hotel Isabella . The staff has no smiles they are not welcoming. You have to acknowledging them with Bongiorno. They are not helpful They told me I had to ot and extra $50.00 per night for my second guest. They made me sign stating I pay the $50 per night when I signed it I wrote I like to speak to the manager never contacted us or followed up with us. They gave us one towel no hot water very poor air conditioning, no iron Fuse kept blowing when using the hair dryer. The only thing I can say was nice was location besides that I would book and other hotel.where they will treat you like family. Been to Italy last six years in a row except Covid 2020 The hotel is outdated and dirty they only give you one roll of toilet paper . Think I spent almost $1000 for four nights and it was horrible.
1 nacht verbleven in september 2022
Reactie van hotel isabella op 7 okt 2022
Dear Thomas,reffering to your review please note that you booked 2 different rooms 1 for the first night for 2 people and 1 for the second night for 1 person, for this reason, we ask the supplement. Furthermore you booked another night and we gave a free upgrade in a room with balcony and sea view, and you did not complain us for our smile, or for the clean of the room, and maybe because you feel as in family and enjoed the holiday have decided to spend one more night at Hotel Isabella

8/10 – Goed

VSEVOLOD, SIESTA KEY

Reisde met een groep, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location unless you have luggage. Town center is pedestrian only. If you have luggage you either have to go down many stairs or walk 250 meters from the town gate, and there is no parking there. If you have a car you go to thee parking lot a half kilometer away and either walk uphill or take the parking shuttle or a taxi to the main gate, and lord help you if you can't carry it all in one trip. The staffing is at too low a level and there are no porters. I would gladly pay 10 to 30 euro more if they had a porter and valet service, like many other hotels in town centers. Rooftop deck for breakfast has outstanding views. One desk clerk was helpful but the others were all surly or diffident.
1 nacht verbleven in september 2022
Reactie van hotel isabella op 9 okt 2022
Dear Mr Vsevolod,we thank you for your review, unfortunally the hotel is located in the pedestrian hytoric center and it is not allowed to come with a car. We know that in our 3 star Hotel there is not a belboy but every times that the guest needs an help we are here for them also with a lugagges and also the girls at the reception. all of the staff gives a nice smiling to our guest, we are sorry that you could not see it in one night of your stay with uswe hope we will see for a next holidayBest Regards

4/10 – Matig

Thomas

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my second time staying at hotel Isabella and it will be my last time. The hotel front desk staff is not welcome or friendly no smiles or no Bongiorno's from them unless you greet them first. House keeping was very pleasant and friendly everyday. I made a mistake on my my putting in for one person one night and two people the other nights. booking I had two separate booking because we added on a night to stay so it was two separate reservation After the first night which was reserved for 2 people they put us in a single room with one towel no hot water and the Air condition was very poor. The next day they said my reservation was for one person and I had to pay an additional $50.00 a night for a total $100.00. They told me if I didn't like it I could check out and I would not get refunded. Very poor service when they made me sign the paper for the $100.00 payment I made a note I like to speak to the manger. She said he would contact me I never heard from them. When I asked why I was in a single room the first night when my reservation was for two and why I only had one towel in my room which was stained. Marco response was housekeeping made a mistake. No iron in the hotel had to send four items out to be pressed two shirts two pants cost me $60 euros The bottom line is they lost a customer and I would give this hotel a 1 star. The only 2 quality of this hotel the location & house keeping being pleasant and nice.
1 nacht verbleven in september 2022
Reactie van hotel isabella op 9 okt 2022
Dear Thomas,we thank you for your review. Please be so kind to note that you booked 1 double room for 1 night for 2 people with expedia, and you booked with another agency for other 2 night 1 double room for 1 person, for this reason you have paid the supplement of Euro 50,00 per night. Furthermore for both reservation we gave an upgrade in room with balcony and sea view sharing balbony and for other nights a room with balcony and sea view with private balcony, that you loved and for this reason you booked and extra night.About the iron is not allowed for security reason and we offer an outside service on payment.The manager was every time here to speak with you but you did not complain or ask for her.

8/10 – Goed

Heather

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place on the main walking street with a panoramic breakfast terrace.
1 nacht verbleven in augustus 2022
Reactie van hotel isabella op 11 okt 2022
Dear Heather,we thank you for your nice review and hope we will see soonBest regards

8/10 – Goed

Carmela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Charmaine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A gem in the heart of the city
Hotel is very central , breakfast is very good with a nice view from the rooftop. Staff are very friendly and helpful and we had spent a lovely relaxing day in the free beach club offered by the hotel. Will defaintely stay again.
3 nachten verbleven in augustus 2022
Reactie van hotel isabella op 21 aug 2022
Dear Guest,thanks a lot for your review

6/10 – Redelijk

Samantha

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Great location, tired hotel
The location is great but the hotel is very tired and dated. I guess it’s ok for a 3 star. We booked a room with a balcony but ended up having to share a terrace with 2 other rooms. I was reading a book out there when a woman came out, started smoking and speaking loudly on the phone. Be careful to request a private terrace (even those are facing the street and have no dividers between rooms but they were better). Beds are two singles pushed together and there is no control over the air conditioning. Staff were really friendly and helpful and gave us a different room but they didn’t know anything about the opera. Breakfast is very basic and the coffee tastes like powdered packet coffee.
4 nachten verbleven in augustus 2022
Reactie van hotel isabella op 11 okt 2022
Dear Samantha,we thank you for your nice reviewWe hope we will see soon

4/10 – Matig

Mehrdad

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2022
Reactie van hotel isabella op 11 aug 2022
Dear Guest, please note that when you book the hotel you should see the service that is offered, you asked for the swimming pool and Hotel does not have it, you ashed for bar service and we have not a bar, yuo asked for doulbe room balcony and sea view and you booked a classic room with window.

10/10 – Uitstekend

GIovanni

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cortesia del personale
1 nacht verbleven in augustus 2022
Reactie van loredana op 16 aug 2022
Gentile Giovanni Grazie infinite per la Sua recensione, l'aspettiamo per un prossimo soggiorno Cordiali saluti Staff Hotel Isabella

10/10 – Uitstekend

Frankie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location. Friendly staff.
3 nachten verbleven in augustus 2022
Reactie van loredana op 16 aug 2022
Dear Frankie thanks a lot for your review Looking forward to welcoming you again at our Hotel Have a nice time Best Regards Staff Hotel Isabella

10/10 – Uitstekend

Ciavolella

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Esposizione, colazione, ma soprattutto gentilezza!!
2 nachten verbleven in augustus 2022

10/10 – Uitstekend

JOE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location and fantastic hotel
3 nachten verbleven in juli 2022

10/10 – Uitstekend

Wilma

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
essenziale ma confortevole, ottima colazione,piacevole sorpresa il pass per il lido
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Gareth, VANCOUVER

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Centrally located an a great price. Rooftop patio is a must see.
3 nachten verbleven in juli 2022

8/10 – Goed

Mona

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Innsjekk gikk raskt og greit. Ble veldig skuffet over at frokost-terrasse var stengt pga rehabilitering, Dette var ikke opplyst ved bestilling. Rommene manglet aircondition, men hadde noe tilluft, noe som ikke var nok mtp over 30 grader ute. Personalet var hyggelige og da spesielt damene som rengjorde rommene. Alt i alt et helt ok hotell.
9 nachten verbleven in juni 2022
Reactie van hotel isabella op 16 jul 2022
thanks for your review

10/10 – Uitstekend

carmen

Positief: Netheid, personeel en service en voorzieningen
The decoration was great!!!
1 nacht verbleven in mei 2022
Reactie van loredana op 11 jun 2022
Dear Carmen, thank a lot for your review, we are happy to hear that you will love Hotel Isabella and we hope that we will see again Best Regards Hotel Isabella

8/10 – Goed

richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10 nachten verbleven in oktober 2021
Reactie van hotel isabella op 26 nov 2021
Dear Richard, thank you for your review Have a nice day Hotel Isabella staff