3 buitenzwembaden, zwembadcabana's (toeslag) en parasols bij het zwembad

Beoordelingen van The Westin Beach Resort & Spa at Frenchman's Reef

4.5 out of 5
The Westin Beach Resort & Spa at Frenchman's Reef
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 387 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 332 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 175 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1006 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

8,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

James Earl Batey,

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Location and amenities were as expected. The AC did not work properly our entire stay. We reported the issue to the front desk and was told they were working on it. It was never fixed and there was never any follow up. It wasn't pleasant trying to sleep in a luxury resort property without AC. It wasn't just our room, but the indoor dining area was too hot to even enjoy a meal. Overall it was a disappointing experience.
4 nachten verbleven in mei 2024

6/10 – Redelijk

Brandon

Reisde met partner
Positief: Netheid
The property is beautiful! Staff is literally 50/50 as far as some are very nice where others were rude and dismissive. The A/C wasn’t working the first night we were there which made the night very uncomfortable. The food at the property wasn’t anything impressive but catching a cab to get local cuisine was very easy.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Joycelyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

4/10 – Matig

John, Tampa

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Problem at check in, told me we did not have enough rooms, took an hour to find our reservation. Refused to get manager. No towels around Pool for three hours at midday. Asked several times to have our room cleaned. Never was done, nice facility, but too many people ignored her their jobs and the customer. Wouldn’t go back.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 28 mei 2024
John, thank you for sharing your experience. It is regrettable that there were issues during your stay, including some inconveniences at check-in and around the pool area. The concern you raised about your room not being serviced will be looked into, as ensuring our guests feel comfortable is important. It is disappointing that this affected your view of our otherwise nice facility. Your feedback helps us make improvements.

4/10 – Matig

Gabrielle

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I stayed here for our honeymoon. Based on reputation we decided that the Westin was going to worth the money. During our 5 night stay, the AC wasn’t working for 4 nights. Our room wastebaskets were never emptied, dirty plates and glassware left in the hallway for days. Poolside areas were never cleaned with cups and straws all over the pool deck. Either they were very understaffed or just didn’t care. Food was VERY underwhelming and completely over priced at every restaurant on the property. We honestly couldn’t wait to leave!
5 nachten verbleven in mei 2024
Reactie van Customer Service op 24 mei 2024
Gabrielle, thank you for sharing your feedback. It is disappointing to hear about the inconveniences you encountered during your honeymoon. The cleanliness concerns and maintenance issues you mentioned do not align with the standards typically upheld. Your comments on the dining experience are also noted. The hotel aims to provide a higher quality of service and is constantly working on improvements. We hope you might consider giving it another try in the future.

2/10 – Ontzettend slecht

Anais

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The ac did not work while our stay. I haven’t even received my detailed receipt either.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jusner

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First Time at this resort and I will definitely be back. I could have just stayed on the property the whole weekend. 10 out of 10
2 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Jusner, thank you for your fantastic feedback! The Westin Beach Resort & Spa at Frenchman’s Reef is thrilled that you enjoyed your first stay so much. We're looking forward to welcoming you back for another perfect weekend!

10/10 – Uitstekend

Meghan Claypool

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was absolutely beautiful with amazing views from every side. Pools, beach, restaurants and different options. Close enough to walk to the Sunset Dinner Cruise leaving from Mariott dock next door.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Meghan, thank you for sharing your lovely experience at The Westin Beach Resort & Spa at Frenchman’s Reef. It sounds like you had a wonderful time enjoying the stunning views and various amenities. We hope to welcome you back for another fantastic stay!

10/10 – Uitstekend

Robert J.

Reisde met familie
Great
4 nachten verbleven in mei 2024
Reactie van Customer Service op 18 mei 2024
Hello Robert,Thank you for your feedback! The Westin Beach Resort & Spa at Frenchman’s Reef is delighted to hear you had a great experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Carlos, Tampa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. Better than before Hurricane Maria when was a Marriot.
5 nachten verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Carlos, thank you for your kind words. The team at The Westin Beach Resort & Spa at Frenchman’s Reef is delighted to hear you enjoyed your stay and found the hotel better than before. We're looking forward to welcoming you back for another amazing experience.

10/10 – Uitstekend

Felicia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All the staff were exceptional from check in desk to the bellmen. Tanisha was the best server at sugar fin. 10/10 service and very kind and sweet.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Felicia, thank you for your fantastic review! The Westin Beach Resort & Spa at Frenchman's Reef is delighted to hear that our team members, especially Tanisha, made your stay exceptional. We're thrilled with your kind words and look forward to welcoming you back for another wonderful experience.

4/10 – Matig

Andres

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Property staff are rude and lazy. Ordered sushi at one of the on premise restaurants and it took 2 hours to get it
7 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Andres, thank you for sharing your feedback. We regret hearing about the extended wait time at our restaurant, and that you found our team members' service not up to our usual standard. We assure you these points have been noted and will be addressed. We hope for an opportunity to make up for it in the future.

4/10 – Matig

zhong

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Great facilities matched with unmotivated services!
5 nachten verbleven in mei 2024
Reactie van Customer Service op 12 mei 2024
Zhong, your feedback is appreciated. It's unfortunate to hear that your interactions didn't meet expectations during your stay. We stand by delivering exceptional service and it seems we missed the mark. Rest assured, we shall strive to improve our offerings for an enhanced guest experience. We hope you'll present us with an opportunity to serve you better in the future.

8/10 – Goed

Jose E

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful Property , food was average and expensive, staff was ok
5 nachten verbleven in mei 2024
Reactie van Customer Service op 11 mei 2024
Jose E, thank you for choosing The Westin Beach Resort & Spa at Frenchman’s Reef and for sharing your experience. It's delightful to hear you appreciated our beautiful property. We also take your comments about the food and our team into consideration, as we continuously strive to better tailor our services to guests' expectations. We look forward to enhancing your experience on your future stay.

10/10 – Uitstekend

Raydell

3 nachten verbleven in mei 2024
Reactie van Customer Service op 28 mei 2024
Raydell, thank you for your positive rating! The Westin Beach Resort & Spa at Frenchman’s Reef is delighted to have made your stay enjoyable. We hope to welcome you back soon!

10/10 – Uitstekend

Debra

Reisde met huisdieren, Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Amazing property! Loved that there are 3 pools and beaches close by. Clean.
3 nachten verbleven in april 2024
Reactie van Customer Service op 6 mei 2024
Debra, thank you for your feedback. It's always a pleasure to hear that guests love and appreciate The Westin Beach Resort & Spa at Frenchman’s Reef. We're thrilled you enjoyed our numerous pools and proximate beaches. Your comments about our cleanliness makes us proud. We're looking forward to welcoming you back.

6/10 – Redelijk

Nasreen

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
5 nachten verbleven in april 2024
Reactie van Customer Service op 4 mei 2024
Nasreen, thank you for staying with us and taking the time to rate your experience. Your feedback is essential in our mission to improve guest experiences. We hope to welcome you back and provide an improved stay in the future.

10/10 – Uitstekend

Iris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property and view.
7 nachten verbleven in april 2024
Reactie van Customer Service op 3 mei 2024
Iris, thank you for your glowing words about The Westin Beach Resort & Spa at Frenchman's Reef. We're thrilled that you appreciated our aesthetically pleasing property and the stunning vistas we offer. Looking forward to welcoming you back for more memorable experiences!

8/10 – Goed

Masako

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanness of the facility and friendliness of the staff. The beach at Morningstar Bay was just wonderful, turquoise water, waves were gentle, clean white sand beach. We had a wonderful vacation there.
1 nacht verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Masako, it's wonderful to hear you had such a fantastic vacation at The Westin Beach Resort & Spa at Frenchman’s Reef. We're delighted you appreciated the cleanliness of our property and the friendly nature of our team members. Your kind words about the gentle waves and pristine white sands at bay truly makes us proud. We look forward to welcoming you back for another memorable experience.

8/10 – Goed

Jacquelyn M, Spring Grove

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Air conditioning in room was not working well. Always at 72 even though had it set for 67. Called twice, no one came to look at it ot followed up with us.
5 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Jacquelyn, it's regrettable to hear that you faced issues with the room temperature and service follow-up. Assuredly, providing prompt and efficient assistance is part of our ongoing commitment. We're here to provide comfortable and relaxing stays. Please accept our apologies for any inconvenience caused. Your feedback will be taken into account for future service betterment.

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Wendy, it's greatly encouraging to know you had a fantastic experience at The Westin Beach Resort & Spa at Frenchman’s Reef. Your high rating speaks volumes and we can't wait to welcome you back in the future for more memorable moments.

8/10 – Goed

Paula

2 nachten verbleven in april 2024
Reactie van Customer Service op 17 mei 2024
Paula, thank you for your positive rating of The Westin Beach Resort & Spa at Frenchman’s Reef. Our team members are delighted that you enjoyed your stay. We look forward to welcoming you back for another great experience.

6/10 – Redelijk

Edward

Reisde met familie
Negatief: Netheid
Upon arrival to our room the floor between the beds had peanuts and peanut piees on the carpeting - had not been cleaned from the prior rentors. What was good? Reese and Emily at the pool bar - outstanding customer service - their attitudes are amazing and strive to keep all customers happy.
4 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Edward, it is truly regrettable to learn about your issues with the room cleanliness upon your arrival. Our goal is to provide all our guests with impeccable rooms, so be assured that your feedback is taken seriously. On a brighter note, our colleagues Reese and Emily are thrilled to be recognized for their excellent customer service. We are grateful for your feedback and hope to see you again.

10/10 – Uitstekend

Mieraf

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Mieraf, it's wonderful to hear that your stay with us at The Westin Beach Resort & Spa at Frenchman’s Reef met your expectations. We sincerely appreciate your high rating on Expedia. Thank you for your support, and we hope to welcome you back in the near future.

8/10 – Goed

Richelle A

Positief: Netheid, personeel en service
4 nachten verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Thanks for the 4/5 rating, Richelle!We're thrilled you enjoyed your time at The Westin Beach Resort & Spa at Frenchman’s Reef so much! We look forward to sharing an even better experience with you soon.

10/10 – Uitstekend

Aric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Thank you for the excellent rating, Aric!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Westin Beach Resort & Spa at Frenchman’s Reef! We look forward to hosting you again soon.

10/10 – Uitstekend

Marissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Customer Service op 14 apr 2024
Thanks for the amazing rating, Marissa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Westin Beach Resort & Spa at Frenchman’s Reef!

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Anthony, it's great to see such a high rating for The Westin Beach Resort & Spa at Frenchman’s Reef. We trust you had an exceptional stay with us and we look forward to providing another top-notch experience on your next visit.

6/10 – Redelijk

Theodore Bryan

Reisde met familie
Positief: Voorzieningen
Property nice. Not directly on sand. No valet parking
7 nachten verbleven in maart 2024
Reactie van Customer Service op 9 apr 2024
Theodore, thank you for your feedback. It's great that you liked the property. Your input on the location and parking is appreciated as it helps us understand guests' preferences better. We hope to have the opportunity to provide an even more satisfactory experience for you in the future.

8/10 – Goed

Andrey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice private beach
5 nachten verbleven in maart 2024
Reactie van Customer Service op 9 apr 2024
Andrey, thank you for sharing your thoughts. It's wonderful to hear that you appreciated the private beach at The Westin Beach Resort & Spa at Frenchman’s Reef. We hope you experienced memorable moments and look forward to welcoming you back for your next visit.

10/10 – Uitstekend

Corinne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our family stayed only one night between other locations. We had a beautiful oceanfront room and enjoyed our time at the adult pool swim up bar.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 5 apr 2024
Corinne, thank you for your lovely feedback. It's fantastic to hear that your family had an enjoyable stay at The Westin Beach Resort & Spa at Frenchman’s Reef, and that you found the oceanfront room to be delightful. We're also thrilled that our adult swim up bar offered an enjoyable experience. Our team members are excited for the opportunity to serve you and your family once again on your next visit.

10/10 – Uitstekend

Heather M

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay
4 nachten verbleven in maart 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 3 apr 2024
Heather, we're thrilled to hear about your fantastic experience at the Westin Beach Resort and Spa! Our team takes pride in providing phenomenal service and we're glad that this was reflected during your stay. We can't wait to welcome you back for another amazing stay in the future!

10/10 – Uitstekend

April

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a true resort. It has three pools, including a splash area for young children and a private pool for adults. There's also a private beach and staff on hand to provide free beach activities like paddle boarding, kayaking and snorkeling. My favorite favorite part is the gym! It's super modern with a water view and the pickleball court was very popular. Many will notice every spot at this resort as a view, from the restaurants to even the hotel store balcony. The only consideration is this island is not walkable, so if you need to get to a local store you need a taxi and food service ends at 10pm and there's no Door Dash, so late night snackers better plan ahead.
5 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
April, it's heartening to know you had a fulfilling experience at The Westin Beach Resort & Spa at Frenchman’s Reef. We're glad our abundant amenities, comprehensive fitness center, and stunning views met your approval. We also appreciate your note on local accessibility and evening food options. We'll certainly pass these on for further consideration. We eagerly await your next visit for even more fun-filled beach activities and starlit experiences.

10/10 – Uitstekend

Nicolette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I LOVED this hotel. I came here the first day by myself and felt so safe and all the workers were so accommodating to me and helping me know to about what to do and how to stay safe. Also, the breakfast is to die for, so so so so good! This hotel is definitely more of a family styled hotel, so there are lots of kids, but they do have adult areas that have bars and beautiful views! 10/10 recommend
3 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Nicolette, your heartening review about your stay at The Westin Beach Resort & Spa at Frenchman’s Reef is greatly appreciated. It's delightful to know our team members catered to your needs and provided useful advice to enhance your stay. We're indeed proud of our high-quality breakfast and the diverse setting perfect for both families and individuals seeking a tranquil ambiance with breathtaking views. It'll be our pleasure to host your stay again in the future. Thank you for your glowing recommendation!

10/10 – Uitstekend

Roderrick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was nice! The resort is amazing! The views are top tier!
2 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Roderrick, it's delightful to hear your encouraging words about The Westin Beach Resort & Spa at Frenchman's Reef. We're pleased that our resort and its beautiful views left such a positive impression. We sincerely look forward to welcoming you back for another amazing experience.

10/10 – Uitstekend

Leonardo Manuel Concha

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Excelente opción en St Thomas
4 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Leonardo, we're thrilled you had such an excellent experience at The Westin Beach Resort & Spa at Frenchman’s Reef. Thank you for choosing us and we hope to see you again on your next visit to St Thomas.

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Sean, thanks for choosing The Westin Beach Resort & Spa at Frenchman's Reef and sharing your wonderful rating. We're thrilled to see you had a five-star experience. We eagerly look forward to hosting your next stay with us.

10/10 – Uitstekend

Jazmin Elizabeth

Positief: Netheid
4 nachten verbleven in maart 2024
Reactie van Customer Service op 30 mrt 2024
Jazmin, thank you for your fantastic rating. We're thrilled that your stay at The Westin Beach Resort & Spa at Frenchman’s Reef met your expectations. We hope to welcome you back soon for another delightful experience.

10/10 – Uitstekend

Tamarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Tamarah, we are thrilled to see your high rating of The Westin Beach Resort & Spa at Frenchman’s Reef. It seems like you had an excellent stay with us. We strive to provide a memorable experience to all our guests. Your feedback is greatly appreciated and we hope to have the chance to host you on a future visit!

10/10 – Uitstekend

JaLissa

2 nachten verbleven in maart 2024
Reactie van Customer Service op 16 apr 2024
JaLissa, it's wonderful to hear that you've had a great stay at The Westin Beach Resort & Spa at Frenchman’s Reef. We are thrilled you took the time to rate us, and we look forward to welcoming you back in the near future. Thank you so much for your support.

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Andrea, it's wonderful to hear that your stay at The Westin Beach Resort & Spa at Frenchman’s Reef was enjoyable. We appreciate you taking the time to provide a rating on Expedia and we look forward to welcoming you back in the future!

10/10 – Uitstekend

Robert, Spicewood

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful views of the bay, and cruise ships coming and going. We only had one night due to a Cancelled flight, but the service and accommodations were excellent. We had dinner at the boy sushi bar, and really enjoyed the sushi and atmosphere. I would definitely consider this a great place to stay while in the Virgin Islands. The only issue was the room AC took quite a while to cool down and drop the humidity. Not bad enough to complain at the time, but if it was any hotter might have let the maintenance crew know. Otherwise was too tired from a long day of flight delays in a crowded hot airport (STT).
1 nacht verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
Robert, it's wonderful to hear you found the views at The Westin Beach Resort & Spa at Frenchman’s Reef compelling and appreciated our culinary offerings. Understandably, ideal room temperature is crucial for comfort, so we appreciate your patience on that front. We're hopeful your AC situation was a minor issue in an otherwise enjoyable stay. Your kind words about considering us as your go-to place in the Virgin Islands are greatly appreciated and we're looking forward to hosting you again. Safe travels until then.

6/10 – Redelijk

Kate

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
No cell phone reception in the room—we had to walk outside to get reception. The WiFi didn’t work for us and the TV had a big box of resort info blocking the screen that we couldn’t get rid of so we couldn’t use it. The room was also tiny had no microwave and the bed was so stiff it hurt my back. Not worth $800 before tax! I’ve stayed at many hotels under $300 that were more comfortable. The resort outside the room was pretty.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
Kate, thank you for sharing your feedback. It's a letdown to hear about the technical difficulties you experienced during your stay, particularly with the phone reception and in-room amenities. We always aim to provide seamless and comfortable accommodations. It's good to know you found the outdoor surroundings appealing, but we understand that comfort extends to private quarters as well. We value your input and it helps us make relevant improvements. Our team is eager to correct these discrepancies should you decide to stay with us again. We believe we can provide a more satisfying experience for you.

6/10 – Redelijk

Jennifer

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is a beautiful property. My only complaint was a corporate event was being held during our stay and my family and I were prevented the use of the main pools and bar. We were also paying guests and would like to have use of the pool instead of being crammed with 200 other guests into a smaller area and having to walk flights of stairs for bar service.
5 nachten verbleven in maart 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

10/10 – Uitstekend

Jessica Eileen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i love the views. and the property pools and lounge chairs were my favorite
4 nachten verbleven in januari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 – Uitstekend

Calvinique

Positief: Netheid, voorzieningen
Awesome
2 nachten verbleven in maart 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 – Uitstekend

JOHN CHARLES

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gorgeous views from the hotel. We enjoyed the combination of beach and pool environments the hotel offers. Food service at some of the restaurants were lacking. Some of the restaurants had capacity but the staff was not willing to fill the tables, at peak dining times.
4 nachten verbleven in maart 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

4/10 – Matig

Edina

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Do not recommend this property for vacation on St. Thomas. The Westin staff was unfriendly throughout the resort (from the beach bar to the pool area to the front desk). The only staff members who were nice and deserve a shout out was Benito who checked us in and the lady at the concierge desk who helped us with dining options. Cleaning ladies were so loud in the hallways every morning and didn’t vacuum the room once during our 4 days there. Cashiers/baristas at the Frenchman’s cafe constantly charged me for a large coffee when I asked for a small. At the end of our stay, the front desk charged us an extra 110 dollars for internet when we used the “free WiFi” they advertised on their website and on Expedia. The views from the property are beautiful, the amenities are also very nice, also I do recommend dining at the sushi restaurant however the service was so disappointing that if I do return to St. Thomas in the future, I will definitely not be staying here. You’re better off spending a bit more and getting a much better vacation experience at a 5 star hotel.
4 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the many inconveniences you have experienced. Hope to have you back in the future!

10/10 – Uitstekend

Leonard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really liked the various places to eat. We also enjoyed the shuttle to the Bouy Haus where we could walk to the Salt Shack to eat. We used the kayaks and liked the beach.
11 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

6/10 – Redelijk

Lauren

Ok
3 nachten verbleven in januari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 1 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!