6/10 Satisfaisant
Terri T.
6 oct. 2025
Les points faibles : Propreté
I am sharing the email I sent to the property management. I sent the email a couple of days ago hoping to get some sort of response. I have not, therefore I am sharing as a review. "I want to preface this with the desire to bring these things to your attention instead of via VRBO review. I will admit our booking was super last minute and there was not much out there that was pet friendly. I stumbled upon this listing and we were pleased with the pictures in the listing. We could tell the cabin is an older build and that is completely fine with us. We just wanted a nice getaway to the Smokies. I had a few questions in the booking process and Justin was wonderful at answering those in a timely manner. Once we arrived and in, we scooted a dining chair over and a screw fell out. Again, I reached out to notify Justin. We were not concerned with it being "fixed" while we were here but wanted to report that it happened without us using it. Later that night when we sat down to eat, we realized a leg was about to fall off a chair and the cushions are not attached to ANY of the dining chairs. I then had to reach out about the HVAC. I don't think my question was understood because I was told "use heat at night and cool in the day. Welcome to East TN weather." That was NOT the issue. The control was set at 68 and at 8pm each night it kicked on to cool to 65. After Googling the type thermostat I figured out it was in "Economy " mode and was able to correct the issue myself."
Terri T.
Séjour de 4 nuits en septembre 2025