Hôtel près de Severson Dells Nature Center (Rockford)

« It was late evening when I arrived, and I was exhausted, so it was my own fault that I did not check the room thoroughly before I brought all of my belongings in (which should not be necessary, but it is these days). But I discovered a partially used soap and opened shampoos in the bathroom, and there was were numerous hairs on my pillowcase. The room had NOT been thoroughly cleaned! To her credit, the hotel clerk did offer me another room, but because it was so late and I was so tired and had...

« Everything was was amazing! »

« Our room was huge and the beds were very comfortable! »

« Poor customer service ALL AROUND! 4 different staff members could not resolve either of the issues I had!! »

« This place was extremely unclean. Door locks were not functional. Fixtures and furniture were broken. Plumbing and wiring was faulty. Walls, linens, and blankets were stained. Smoke detector had been removed and the while place smelled like cigarettes. Underside of mattress was stained and showed evidence of previous bedbug infestations. Definitely not up to code. »

« Hôtel à rénover dans zone commerciale en déclin. Proche de la rivière mais aucun accès. Aucune terrasse. Impossible d'ouvrir les fenêtres dans les chambres pour aérer. Chambres humides. Piscine petite, trouble et peu accueillante. Petit déjeuner très mauvais. A éviter »

« Walking into the lobby one was instantly met by dog stench and someone was living out of their suitcase in the lobby . Also the pictures of the facility are deceiving. »

« My room was not ready and I had to wait for over an hour while they cleaned it however, the floor was wet from being mopped, our socks and feet were black from walking around in the room after it was supposedly clean. The check in on the computer screen was difficult to understand the person who was checking us in. He was not very professional when he asked me for my social media profile which I did not share. The female who was an actual person that came up to the desk was unpleasant and...

« The front of the hotel is very deceptive. When I drove around the back to get to my room it was disgusting. The parking lot was over grown with grass growing out of the pavement and had large pot holes. The room was gross. The air conditioner didn't work well and was full of dirt and dust. The TV didn't work. The shower had peeling paint and stains on the walls. Every door frame was black with grime. The property was littered with trash. I felt unsafe and pushed a chair infront of the door...