Exterieur

Beoordelingen van Novotel Ambassador Seoul Yongsan - Seoul Dragon City

4.5 out of 5
Novotel Ambassador Seoul Yongsan - Seoul Dragon City
95, Cheongpa-ro 20-gil, Yongsan-gu, Seoul

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 546 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 275 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 101 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1000 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

katsumi

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
特別な問題はないですが、少し部屋が狭い。 後は、いいホテルだと思います。
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Victoria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Eva, Guest Experience Manager op 10 mei 2024
Dear Victoria,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Uitstekend

Tomi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
龍山駅からアーケードの通路で繋がっていて天気を心配することなく直ぐにホテルに到着できる チェックイン、アウトで並んだりすることもなく快適 お部屋も広く清潔 ただ部屋の扉の開閉が大変重く大変 お隣の方からもその音が結構聞こえた それと夜遅くになると駅が閉まっているので最初反対側(新龍山)の方から戻ってきた時よく分からなくてグルグルと駅向こうに行く道を探してしまった笑 何か大きな指示版などがあれば良かったかな、と思った
3 nachten verbleven in mei 2024
Reactie van Eva, Guest Experience Manager op 6 mei 2024
Dear Tomi,このたびは、ご利用いただきまして誠にありがとうございます。最近の滞在に関するフィードバックを提供していただき、心より感謝申し上げます。ご期待に添えず、ご不満をおかけしましたことを深くお詫び申し上げます。お客様が指摘されたポイントは関連部署と共有し、改善に努めてまいります。お客様のご意見をいただき、誠にありがとうございます。今後もより良いサービスを提供できるよう努力してまいります。

8/10 – Goed

Satoru

2 nachten verbleven in april 2024
Reactie van Eva, Guest Experience Manager op 10 mei 2024
Dear. Satoru,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Goed

Takashi

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Eva, Guest Experience Manager op 25 apr 2024
お客様へ、当ホテルをご利用いただき、レビューをお書きいただき、誠にありがとうございます!貴重なフィードバックをお寄せいただき、大変感謝しています。さらに詳細なフィードバックをお寄せいただける機会がございましたら、どうぞお知らせください。私たちは常に全てのお客様に最高の体験を提供するためにサービスの向上に努めております!

8/10 – Goed

KATSUAKI

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Eva, Guest Experience Manager op 25 apr 2024
お客様へ、ご意見を共有していただき、ありがとうございます。早くまた当ホテルでお迎えできることを楽しみにしています!

8/10 – Goed

Alvin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Eva, Guest Experience Manager op 12 apr 2024
Dear Alvin,Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every guest!

8/10 – Goed

Hiu Wa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
床很舒適好睡 但不建議與朋友一同入住 因為浴室設計是開放式的 厠所門沒鎖亦不能緊閉 比較不方便
3 nachten verbleven in maart 2024
Reactie van Eva, Guest Experience Manager op 5 apr 2024
親愛的客人,感謝您分享您的反饋。我們感激您的誠實,儘管我們很遺憾您的體驗沒有達到我們所追求的卓越水平。您的見解對我們的改進工作至關重要。我們致力於提供卓越的客戶體驗,顯然在這一次我們做得還不夠好。如果有機會,我們將全力以赴重新贏得您的信任,並確保您獲得卓越的酒店體驗,這也是我們許多客人期望的。

10/10 – Uitstekend

REIKO

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
龍山駅直結でホテルまで行きやすかったです。お部屋も広くて解放感があってとってもくつろげました。朝食も充実していて美味しいです。私的にポタージュが最高でした✨2泊しましたが、少しずつ並んでいるものが違っていることに心遣いを感じました。1つだけ、バスタブがないお部屋だったのが残念でした😢龍山駅は比較的移動も便利でした。また泊まりたいと思います。
2 nachten verbleven in maart 2024
Reactie van Eva, Guest Experience Manager op 3 apr 2024
Dear REIKO,当ホテルに対する素晴らしいレビュー、ありがとうございます!ご滞在をお楽しみいただけたようで嬉しく思います。またのご来訪を心よりお待ちしております。

4/10 – Matig

Ichiro

1 nacht verbleven in maart 2024
Reactie van Eva, Guest Experience Manager op 25 apr 2024
お客様へ、ホテルにご滞在いただき、レビューを書いていただき、ありがとうございます。私たちのホテルで不快な体験をされたことに対し、心よりお詫び申し上げます。お客様のフィードバックを真剣に受け止め、チームと共有いたしました。私たちは常に失敗から学び、すべてのお客様に最高のサービス体験を提供するために努力していますので、ぜひもう一度チャンスをいただければと心から願っています。

10/10 – Uitstekend

KANAME

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
室内清掃があまり良くないです。ホテル周辺施設が少ない
3 nachten verbleven in maart 2024
Reactie van Eva, Guest Experience Manager op 4 apr 2024
Dear. KANEME,この度は当ホテルにご宿泊いただき、レビューを作成していただきありがとうございます。 この度は当ホテルで不快な思いをさせてしまい、誠に申し訳ございませんでした。 私たちはあなたのフィードバックを真剣に受け止め、あなたの考えは私たちのチームと共有されていますので、安心してください。 私たちは常に間違いから学び、すべてのお客様に最高のサービス体験を提供するよう努めていますので、より良いサービスを提供する機会をもう一度与えていただけることを心から願っています。

10/10 – Uitstekend

YOSHIKAZU

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
移動がタクシーになるので南大門や東大門に行くなら、不便です。ただし電車が使えるなら便利です。カジノがあるので楽しく過ごせましたよ。高級ホテルって感じです。セキュリティーは完璧!トイレはウォシュレット!最高でした。
3 nachten verbleven in maart 2024
Reactie van Eva, Guest Experience Manager op 3 apr 2024
YOSHIKAZU お客様へ、当ホテルにご宿泊いただき、レビューを書くお時間をいただきありがとうございます! お客様が快適な滞在を過ごせたことを嬉しく思います。私たちは常にすべてのお客様に最高のサービスを提供するために努力しています。 近いうちにお会いできることを願っています!

10/10 – Uitstekend

JAEYOUNG

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Eva, Guest Experience Manager op 4 apr 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Jacob Bang (Duty Manager) op 3 apr 2024
Dear Jonathan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

Maria, Katy

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I love it's near big mall, station.
1 nacht verbleven in maart 2024
Reactie van Jacob Bang (Duty Manager) op 3 apr 2024
Dear Maria,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

8/10 – Goed

susanna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
room was little small. It was a really busy hotel. Same building but three or four hotels really easy to get confused.
1 nacht verbleven in maart 2024
Reactie van -Cecile, Guest Experience Manager op 15 mrt 2024
Dear susanna,We apologize for any inconvenience caused by the size of the room and the bustling atmosphere of the hotel. We understand that having multiple hotels in the same building can be confusing, and we will work on improving signage and communication to make the experience smoother for our guests. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. If there are any specific preferences or accommodations you'd like for your next visit, please feel free to let us know.

10/10 – Uitstekend

KOICHI, yokohamasiminamiku

Positief: Netheid, personeel en service
4 nachten verbleven in maart 2024
Reactie van -Cecile, Guest Experience Manager op 12 mrt 2024
Dear Koichi,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

4/10 – Matig

Taeeun

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
두번은 가고싶지 않은 곳
1 nacht verbleven in maart 2024
Reactie van -Cecile, Guest Experience Manager op 6 mrt 2024
Dear Taeeun,고객님의 리뷰를 읽어 두번째 방문에 대한 불편함을 알게돼 죄송합니다. 불만족스러운 경험에 대해서 자세한 피드백을 주시지 않아 안타깝습니다. 더 나은 서비스를 제공하기 위해 노력하고 있으며, 만약 특정 이슈나 개선 사항이 있다면 언제든지 말씀해주시면 실질적인 도움이 될 것입니다. 다음에 방문하실 때 더 나은 서비스를 제공하고 고객님의 기대를 충족시킬 수 있도록 노력하겠습니다. 더 좋은 경험을 선사해드리기 위해 노력하고 있습니다. 감사합니다.

10/10 – Uitstekend

Sangyeun

1 nacht verbleven in februari 2024
Reactie van -Cecile, Guest Experience Manager op 27 feb 2024
Dear Guest,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

8/10 – Goed

Sunghyun

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van -Cecile, Guest Experience Manager op 27 feb 2024
Dear Guest,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

8/10 – Goed

Jiyoung

1 nacht verbleven in februari 2024
Reactie van -Cecile, Guest Experience Manager op 18 feb 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

KOJI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van -Cecile, Guest Experience Manager op 18 feb 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

8/10 – Goed

YONG JIN

1 nacht verbleven in februari 2024
Reactie van Cecile, Guest Experience Manager op 14 feb 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

6/10 – Redelijk

Choonghyuk

Positief: Netheid, comfort kamer
1 nacht verbleven in januari 2024
Reactie van Cecile, Guest Experience Manager op 14 feb 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van -Cecile, Guest Experience Manager op 28 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

2/10 – Ontzettend slecht

Namwon

Zakenreiziger
Negatief: Personeel en service
드라이기없어서 회사 출장 시간에 늦었습니다 30분동안 기다렸고 5번 정도 콜하니 그제서야 오네요
1 nacht verbleven in januari 2024
Reactie van -Cecile, Guest Experience Manager op 28 jan 2024
Namwon 고객님께고객님의 솔직한 리뷰에 감사드립니다드라이어 미비로 인해 일어난 불편함에 대해 진심으로 사과드립니다. 이러한 상황이 회사 출장 일정에 영향을 미쳐서 정말 죄송합니다. 고객님의 소중한 시간을 존중하며, 더 좋은 경험을 제공할 수 있도록 개선해 나가겠습니다. 불편을 겪게 해드린 점에 대해 다시 한 번 사과의 말씀을 드리며, 앞으로는 이와 같은 문제가 재발하지 않도록 신속하게 대응하겠습니다.감사합니다.

10/10 – Uitstekend

Byung-Dal

1 nacht verbleven in januari 2024
Reactie van -Cecile, Guest Experience Manager op 28 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

CHANG HEE

1 nacht verbleven in januari 2024
Reactie van -Cecile, Guest Experience Manager op 28 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

PNUYHTS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van -Cecile, Guest Experience Manager op 28 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

SUNGDAE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van -Cecile, Guest Experience Manager op 28 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

Yuna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van -Cecile, Guest Experience Manager op 28 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

6/10 – Redelijk

young gu

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
프론트 직원의 대응, 사전 준비물이 있어야 하는 수영장과 헬스는 사용 가능하나 사우나는 안된다. 황당함. 사전 공지도 없었음.
1 nacht verbleven in januari 2024
Reactie van -Cecile, Guest Experience Manager op 28 jan 2024
Young Gu 고객님께,고객님의 솔직한 리뷰에 감사드립니다.프론트 직원 대응 및 수영장, 헬스의 이용에 관한 부분에서 불편함을 느끼셨다는 것에 대해 안타까워하고 있습니다. 특히 사우나 이용이 불가하다는 점에 대해 사전 공지가 없었다는 점은 황당한 경험이 되었을 것으로 생각됩니다. 이에 대한 피드백은 저희에게 중요하며, 더 나은 서비스 제공을 위해 노력하겠습니다.다시 한 번 사과의 말씀을 드리며, 앞으로는 더 원활한 소통과 편리한 이용을 위해 노력하겠습니다. 감사합니다.

10/10 – Uitstekend

YASUHIRO

2 nachten verbleven in januari 2024
Reactie van -Cecile, Guest Experience Manager op 28 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

8/10 – Goed

Ye-Eun

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
청소가 미흡하여 먼지 머리카락 다수 발견되었어요. 직원은 매우 친절합니다.
2 nachten verbleven in januari 2024
Reactie van Cecile, Guest Experience Manager op 12 jan 2024
고객님 안녕하십니까,저희 호텔을 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 우선 머리카락 때문에 고객님께서 투숙기간 동안 불편끼쳐드린 점 정말 죄송하게 생각합니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다

8/10 – Goed

Cecilia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Cecile, Guest Experience Manager op 12 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

Yona

1 nacht verbleven in januari 2024
Reactie van Cecile, Guest Experience Manager op 12 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

Yunjung

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Cecile, Guest Experience Manager op 12 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

8/10 – Goed

Hyung sup

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Cecile, Guest Experience Manager op 12 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

Jaehyun

1 nacht verbleven in januari 2024
Reactie van Cecile, Guest Experience Manager op 12 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

Namwon, Aurora

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good!
6 nachten verbleven in november 2023
Reactie van Cecile, Guest Experience Manager op 12 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
침구에 일부 구멍이 나있는 것도 있었고 군데군데 먼지가 조금 있었습니다. 그래도 방은 넓고 쾌적하니 좋았습니다.
1 nacht verbleven in december 2023
Reactie van -Cecile, Guest Experience Manager op 29 dec 2023
고객님 안녕하십니까,저희 호텔을 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 즐겁고 기분 좋은 숙박을 하신 것을 알게되어 대단히 기쁘게 생각합니다.고견에 다시 한 번 감사드리며 고객님의 가정에 건강과 행복이 가득하기를 기원합니다.감사합니다

10/10 – Uitstekend

GongRok

1 nacht verbleven in december 2023
Reactie van -Cecile, Guest Experience Manager op 21 jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

DONGKI

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
가족들과 함께한 여행
역에서 가까운 접근성과 객실의 잘 관리된 내부의 곳곳 아주많은 관심과 노력이 보입니다
1 nacht verbleven in december 2023
Reactie van -Cecile, Guest Experience Manager op 29 dec 2023
고객님 안녕하십니까,저희 호텔을 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 즐겁고 기분 좋은 숙박을 하신 것을 알게되어 대단히 기쁘게 생각합니다.고견에 다시 한 번 감사드리며 고객님의 가정에 건강과 행복이 가득하기를 기원합니다.감사합니다

2/10 – Ontzettend slecht

sunhaeng

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van -Cecile, Guest Experience Manager op 29 dec 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

Kwang Joon

1 nacht verbleven in december 2023
Reactie van -Cecile, Guest Experience Manager op 12 dec 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

8/10 – Goed

SUNG HO

1 nacht verbleven in november 2023
Reactie van -Cecile, Guest Experience Manager op 12 dec 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 – Uitstekend

SHUICHI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
最高でした
2 nachten verbleven in november 2023
Reactie van -Cecile, Guest Experience Manager op 2 dec 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

4/10 – Matig

Jeongik

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
화장실 냄새가 별루였어요
2 nachten verbleven in november 2023
Reactie van -Cecile, Guest Experience Manager op 28 nov 2023
고객님 안녕하십니까,저희 호텔을 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 우선 고객님께서 투숙기간 동안 불편끼쳐드린 점 정말 죄송하게 생각합니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다감사합니다

4/10 – Matig

KOJI

Positief: Netheid
2 nachten verbleven in november 2023
Reactie van -Cecile, Guest Experience Manager op 28 nov 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

6/10 – Redelijk

Annamma

Reisde met familie
Negatief: Voorzieningen
Too pricey and not adequate service
4 nachten verbleven in november 2023
Reactie van -Cecile, Guest Experience Manager op 28 nov 2023
Dear Customer,Thank you for staying at our hotel and taking the time to write a review. We are very regretful for the displeasing experience you had at our hotel. Please be assured that we take your feedback seriously and your thoughts have been shared with our team. We sincerely hope you will grant us another chance to provide you a better service, as we always try to learn from our mistake and strive to give the best service experience to every customer.