Een buitenzwembad, open van 09.00 uur tot 19.00 uur, en ligstoelen

Beoordelingen van Holiday Inn Golden Gateway, an IHG Hotel

3.5 out of 5
Holiday Inn Golden Gateway, an IHG Hotel
1500 Van Ness Ave, San Francisco, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 1517 van 2568 beoordelingen" "
Gastenscore: 8 - Goed. 639 van 2568 beoordelingen" "
Gastenscore: 6 - Redelijk. 200 van 2568 beoordelingen" "
Gastenscore: 4 - Matig. 106 van 2568 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 106 van 2568 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Nikolaos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In- en uitchecken verliep snel. Vriendelijk personeel en ruime nette kamers. Op loopafstand van veel bezienswaardigheden.
2 nachten verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Nikolaos, bedankt voor het delen van je ervaringen in het Holiday Inn San Francisco Golden Gateway. Het is geweldig om te horen dat onze snelle in- en uitcheckprocessen hebben bijgedragen aan het gemak van uw verblijf. We zijn ook blij dat u onze teamleden vriendelijk vond en dat de kamers ruim en goed onderhouden waren. Bedankt voor het vermelden van de nabijheid van het hotel tot verschillende bezienswaardigheden. Wij hopen u nogmaals te mogen verwelkomen voor nog een aangenaam verblijf.

8/10 – Goed

Jan-Jorrit

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The basics of the hotel are spot on. You can however find some flaws when you look a bit harder. There is a great, helpful, an friendly staff. The restaurant service is lacking but the food is good. Let’s just say: you go there if you need a quick bite, but not for a nice night out. But the small but very pleasent and good restaurants just a block away makes up for it. The room is neat and clean: but surface clean. The bed linens and bathroom or spotless though and that’s what counts. The rooms are a bit noisy, I can hear my upstairs neighbour showering, and the next door slamming doors more loudly than you’d expect (knowing it can’t be completely quiet in a hotel). Parking is just great and a must if you have a car. Don’t even try to skimp out on parking elsewhere. It just won’t work! The hotel is centrally located. Sadly SF has a huge homeless problem, which is most pronounced just 4 or 5 blocks to the southeast. But it’s situated perfectly for visits to all of the great areas of SF. All in all, a good visit.
10 nachten verbleven in november 2023
Reactie van Customer Service op 26 nov 2023
Jan-Jorrit, we appreciate your detailed review of the Holiday Inn San Francisco Golden Gateway. We are glad you found the basics of our hotel to your satisfaction and appreciate our team's friendliness. We note your feedback regarding your restaurant and room experience, as we strive to offer a seamless stay. We're happy to hear our central location suited you well, despite any external city concerns. We'll continue to work on areas of improvement you've pointed out. Thank you for visiting us and we hope to see you again for an even better experience.

10/10 – Uitstekend

Miguel

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in april 2023
Reactie van Customer Service op 25 apr 2023
Thank you for the excellent review, Miguel! We truly appreciate it and we're very pleased you had a fantastic stay with us at Holiday Inn San Francisco Golden Gateway. We hope we can provide you with another highly enjoyable stay in the future!

8/10 – Goed

Onno

Positief: Netheid, personeel en service
Prima voor een zakelijke trip
6 nachten verbleven in maart 2023
Reactie van Customer Service op 28 mrt 2023
We stellen het op prijs dat je deze positieve beoordeling deelt, Onno!Het comfort van onze gasten is belangrijk voor ons, dus we kunnen niet wachten om u weer te zien in Holiday Inn San Francisco Golden Gateway. We willen de volgende keer een nog leukere ervaring met u delen.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2022
Reactie van Customer Service op 14 jul 2022
We appreciate you sharing this positive rating! The comfort of our guests is important to us so we can't wait to see you back again at Holiday Inn San Francisco Golden Gateway. We want to share an even more enjoyable experience with you next time.

8/10 – Goed

Ernst

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooie Locatie op andere halve km afstand van het centrum, Alles goed bereikbaar, Locatie prima, Uitzicht vanuit het hotel vooral op de stad, Prijs kwaliteit prima op orde,
10 nachten verbleven in mei 2022
Reactie van Customer Service op 10 jun 2022
Bedankt voor de 4/5 review, Ernst! We zijn verheugd te horen dat u een geweldige ervaring heeft gehad bij Holiday Inn San Francisco Golden Gateway! Het is geweldig dat je onze locatie en ons prachtige uitzicht geweldig vond! We zien je graag snel weer terug om een nog positievere ervaring met je te delen.

8/10 – Goed

ITZEL DAMARIS

Positief: Personeel en service, staat van de accommodatie en faciliteiten
N/a
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Richardo

Positief: Personeel en service, voorzieningen
Amazing and near to Cable Car and Starbucks. Very clean and friendly staff.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 28 mei 2024
Richardo, thank you for your wonderful feedback! The team members at Holiday Inn San Francisco Golden Gateway are delighted you enjoyed the convenient location and cleanliness. We hope to welcome you back soon!

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Adriana

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, a little far from tourist attractions
2 nachten verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Adriana,Thank you for your kind words about the Holiday Inn San Francisco Golden Gateway. We're glad you enjoyed your stay with us. While our location may be a bit away from certain attractions, we hope you found the nearby transportation options convenient. We appreciate your feedback and look forward to welcoming you back.

10/10 – Uitstekend

Kimberly

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good location for our stay.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Kimberly, thank you for choosing Holiday Inn San Francisco Golden Gateway. We're delighted to hear that our location was ideal for your stay. We look forward to welcoming you back on your next visit to the city!

8/10 – Goed

Angela Marie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Having a closed safe place to park vehical.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Angela,Thank you for sharing your feedback. The Holiday Inn San Francisco Golden Gateway is glad to hear you appreciated the secure parking. We look forward to welcoming you back for another enjoyable stay.

10/10 – Uitstekend

Vivian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like it
2 nachten verbleven in mei 2024
Reactie van Customer Service op 28 mei 2024
Vivian, thank you for sharing your positive feedback! The team at Holiday Inn San Francisco Golden Gateway is thrilled you had a great experience. We hope to welcome you back soon!

10/10 – Uitstekend

Kwame

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property was value for money considering how expensive San Francisco is. I was however unhappy about the fact that property did not offer any welcome water or mini bar.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Kwame, thank you for your kind words about the value provided by the Holiday Inn San Francisco Golden Gateway. We appreciate your feedback regarding the welcome amenities and will share your comments with our team for review. We're glad you enjoyed your stay and hope to welcome you back soon.

10/10 – Uitstekend

Steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed at the hotel for a nice little weekend getaway. Would stay here again.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Steven, thank you for choosing Holiday Inn San Francisco Golden Gateway for your weekend getaway. We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Karla Ivette

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Hello Karla,Thank you for your kind words about the Holiday Inn San Francisco Golden Gateway. We're delighted to hear everything met your expectations. We look forward to welcoming you back in the future!

10/10 – Uitstekend

zhaofu

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Good
5 nachten verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Zhaofu, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Holiday Inn San Francisco Golden Gateway!

8/10 – Goed

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fine
2 nachten verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Joseph, thank you for sharing your feedback about your stay at the Holiday Inn San Francisco Golden Gateway. We're glad to hear you had a satisfactory experience and hope to have the pleasure of welcoming you back in the future.

8/10 – Goed

Rudolf

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gut
3 nachten verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Rudolf, thank you for your feedback. The team at the Holiday Inn San Francisco Golden Gateway appreciates your review. We're glad to hear you had a positive experience and look forward to welcoming you back soon!

10/10 – Uitstekend

Sepedra

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Customer Service op 26 mei 2024
Thank you for sharing your perfect rating with us, Sepedra!It's wonderful to see how much you appreciated your time at Holiday Inn San Francisco Golden Gateway! We want everyone to feel right at home at Holiday Inn San Francisco Golden Gateway. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 – Uitstekend

Mialana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good area
1 nacht verbleven in mei 2024
Reactie van Customer Service op 25 mei 2024
Mialana, thank you for your kind words. The team at Holiday Inn San Francisco Golden Gateway is delighted that you enjoyed the area. We're looking forward to welcoming you back soon!

10/10 – Uitstekend

Luz

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Customer Service op 25 mei 2024
Thanks for the fantastic rating, Luz!It's outstanding we could exceed your expectations during your stay at Holiday Inn San Francisco Golden Gateway. We're all looking forward to your next stay with us.

10/10 – Uitstekend

Vamshi Vardhan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Family friendly and easy to park controlled by AI.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 24 mei 2024
Vamshi, thank you for your positive feedback about the Holiday Inn San Francisco Golden Gateway. It's great to hear you found our hotel family friendly and appreciated the easy parking. We're delighted you had a pleasant stay and hope to welcome you back again soon.

10/10 – Uitstekend

Breanna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms, stunning views and friendly staff
1 nacht verbleven in mei 2024
Reactie van Customer Service op 24 mei 2024
Breanna, thank you for the glowing review! The team at Holiday Inn San Francisco Golden Gateway is delighted you enjoyed the clean rooms, stunning views, and friendly service. We're looking forward to welcoming you back!

10/10 – Uitstekend

Tareasa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 25 mei 2024
Thanks for sharing this perfect rating, Tareasa!We're thrilled to hear you enjoyed your stay at Holiday Inn San Francisco Golden Gateway! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 – Uitstekend

Helena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean hotel, bed is comfortable. Staff is helpful & friendly. The only what missing is microwave, rather than that it is a nice place to stay, neat the city transportation and restaurants and local grocery shop.
7 nachten verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Helena, thank you for sharing your experience at the Holiday Inn San Francisco Golden Gateway! We're delighted you found the hotel clean and comfortable, and that our team members were helpful and friendly. Your feedback regarding the microwave is appreciated, and we're glad the location suited your needs with city transportation and nearby amenities. We're looking forward to your next visit!

8/10 – Goed

Francesco, Beaconsfield

Positief: Netheid, staat van de accommodatie en faciliteiten
Property was clean and modern. Conveniently located. Many restaurants and bars.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Francesco, thank you for your feedback! The Holiday Inn San Francisco Golden Gateway team is delighted to hear you found the property clean, modern, and conveniently located. We are glad you enjoyed the nearby dining and entertainment options. We look forward to your next stay!

8/10 – Goed

Richard, Carmichael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room
1 nacht verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Richard, thank you for your review. We're delighted you enjoyed your room at Holiday Inn San Francisco Golden Gateway. We look forward to welcoming you back for another pleasant stay!

10/10 – Uitstekend

Teresa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were small but contained everything we needed. Beautiful city views. Helpful staff. Right around corner from cable car. Easy in and out parking for day trips.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Teresa,The team members at Holiday Inn San Francisco Golden Gateway are delighted to hear you enjoyed the beautiful city views and convenient location. It is wonderful that you found everything you needed in your room and that our helpful colleagues enhanced your stay. We're looking forward to welcoming you back for another great experience!

10/10 – Uitstekend

Jayden

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Location, about 45 minute walk to fisherman wharf. Although we often just used the electric bike rentals found everywhere. Lots of great local restaurants around. We really enjoyed el super burrito down the street. The pool was on the east side of the building meaning it was a bit cold to swim in the evening as it was mid may and there wasn’t direct sunlight after 12ish. I recommend going in the morning if you go that time of the year. The staff was nice and the room was great: modern, great views and the bed was bigger than a double (the room description said double). Honestly have no complaints. We would definitely stay there again.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Jayden, thank you for sharing your experience at the Holiday Inn San Francisco Golden Gateway! It sounds like you made the most of the fantastic location and enjoyed exploring the area with electric bike rentals. We’re delighted to hear you appreciated the nearby dining options, specifically El Super Burrito. Thank you for the pool tip; it’s great advice for future guests. Our team members will be pleased to know you found them nice and the room exceeding your expectations. We look forward to welcoming you back for another memorable stay!

8/10 – Goed

Robin Daniel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a good time. The hotel ist located next to a cable car line.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Robin,Thank you for sharing your experience. We're delighted you had a good time and appreciated our convenient location near the cable car line. The team at Holiday Inn San Francisco Golden Gateway looks forward to welcoming you back on your next visit!

10/10 – Uitstekend

Dana Leanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was good and everything went smoothly. only thing wish they accept cash as from Canada so putting in on credit for small charges were annoying.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Dana,Thank you for sharing your experience. We're delighted to hear that everything went smoothly during your stay at Holiday Inn San Francisco Golden Gateway. We appreciate your feedback regarding payment options and will take it into consideration. We hope to welcome you back soon!

10/10 – Uitstekend

Q

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
員工服務很好,都很有耐心! 房間寬敞舒適😍
3 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
感謝您的客氣話!舊金山金門假日酒店的團隊很高興聽到您對他們的服務的讚賞,並發現您的房間寬敞舒適。我們希望盡快歡迎您回來!

10/10 – Uitstekend

Farida, Snoqualmie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were super helpful and the rooms were very clean.
3 nachten verbleven in april 2024
Reactie van Customer Service op 21 mei 2024
Farida, thank you for your kind words! The team members at Holiday Inn San Francisco Golden Gateway are delighted you found them helpful and the rooms very clean. We're looking forward to welcoming you back!

8/10 – Goed

Kreesha Coleen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really good location
4 nachten verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Kreesha, thank you for highlighting the convenient location of the Holiday Inn San Francisco Golden Gateway! We're glad it added to your positive experience. Looking forward to welcoming you back!

10/10 – Uitstekend

Jana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Jana, thank you for your positive feedback! The team at Holiday Inn San Francisco Golden Gateway is thrilled to know you had a great experience. We're looking forward to welcoming you back soon!

10/10 – Uitstekend

Janina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Thank you for the excellent rating, Janina!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn San Francisco Golden Gateway! We look forward to hosting you again soon.

8/10 – Goed

Yasmin

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cleaning staff were amazing and so sweet, good location- close to Polk st and very walkable to other locations like Japan town and filmore. Would come back.
4 nachten verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Yasmin, thank you for your kind words about Holiday Inn San Francisco Golden Gateway. It’s wonderful to hear our team members left such a great impression. We're glad you enjoyed our convenient location. We look forward to welcoming you back!

8/10 – Goed

Wendy, Merced

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Nice clean hotel. Absolutely love the heated pool. Once you check in at the front desk dont expect any service from them after. I waited at the counter for over 15 for someone to assist me and when I called over the phone from my room they never answered.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Wendy, thank you for your review of the Holiday Inn San Francisco Golden Gateway. We're thrilled to hear you enjoyed the clean accommodations and loved our heated pool. Your feedback regarding assistance after check-in is appreciated, and we will ensure to address this with our team. We're looking forward to welcoming you back in the future.

10/10 – Uitstekend

Albert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Customer Service op 18 mei 2024
Thanks for the amazing rating, Albert!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Holiday Inn San Francisco Golden Gateway!

10/10 – Uitstekend

Melanie

Chambre, lit, vue, propreté, moderne, lobby, accueil, service aux chambre. Excellent 10/10.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Sam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A
3 nachten verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Sam, thank you for your positive feedback! The team at Holiday Inn San Francisco Golden Gateway is thrilled to hear you enjoyed your stay. We look forward to welcoming you back in the future.

8/10 – Goed

Lisa Rose

Reisde met partner
Positief: Netheid, personeel en service
We had a good stay here .. you have to request room cleaning which is inconvenient.. like who doesn’t need fresh towels every day ? But other than that we were happy with our stay.
4 nachten verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Lisa,Thank you for sharing your feedback. Holiday Inn San Francisco Golden Gateway is pleased to hear you had an overall good stay. We appreciate your input regarding the room cleaning process and will take it into consideration. We’re glad the rest of your stay met your expectations and look forward to welcoming you back.

8/10 – Goed

Dan

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The drain plug was not working in shower. The rest was ok. Price is high for what it is. Staff was helpful.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Dan, thank you for your feedback. It's great to hear that our team members were able to assist you during your stay. We appreciate your comments and will ensure that the maintenance issue you mentioned is looked into. We hope to have the opportunity to welcome you back to Holiday Inn San Francisco Golden Gateway in the future.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Central to many sightseeing opportunities. As we were in town for a wedding, we really appreciated the multiple sitting areas in various locations; we gathered in a few of them with family and after arriving, visited the dining room for appetizers and drinks. I also took advantage of the business center where I revised and printed my speech for the wedding.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Susan, thank you for your kind words! Holiday Inn San Francisco Golden Gateway is thrilled to hear that you enjoyed the convenient location and the various sitting areas for your family gatherings. It's wonderful that our dining room and business center were helpful to you during your stay. We're looking forward to welcoming you back soon!

6/10 – Redelijk

Christopher

Zakenreiziger, Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Expect an extra fee for parking that is half the price of the hotel. Staff was friendly and professional. Breakfast $30.00 was not worth it. Total extra fees out the door was over $100.00. Will not it be staying again.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Christopher,Thank you for sharing your thoughts. We're pleased to hear that our team members were friendly and professional. Your feedback regarding the parking and breakfast costs is valuable and will be reviewed to better serve our guests.

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff
2 nachten verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Joseph, thank you for your kind words! The team members at Holiday Inn San Francisco Golden Gateway always strive to provide exceptional service. We're thrilled to hear you had a great experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Florence

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great deal in safe area near Japantown! Every staff member was helpful.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Florence, the team at the Holiday Inn San Francisco Golden Gateway is delighted to hear you enjoyed your stay and appreciated our location and service. We look forward to welcoming you back soon!

8/10 – Goed

BIBHUTI

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Great property, loved it. Front desk staff ( Asian lady ) when we checked needs to change her attitude. She doesn’t necessarily belong to hospitality industry. General Manager should take note. This industry is all about people and if you’re not accommodating at the front desk, there is an issue with guest service.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Bibhuti, it's wonderful to hear that you valued Holiday Inn San Francisco Golden Gateway's property. However, we apologize if you felt any discomfort at our front desk. Please rest assured that we always strive to embody the essence of the hospitality industry and guest service. Your highlighted concern with our team member's demeanor has been noted, and required measures will be taken for enhancement. We appreciate your feedback, as it aids us in continuously improving our guest experience.

8/10 – Goed

Masa

Very good
2 nachten verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Masa, it's wonderful to hear that you had a good experience staying at the Holiday Inn San Francisco Golden Gateway. We always strive to provide our guests with the best possible service and amenities. Looking forward to seeing you again soon!