Een buitenzwembad en ligstoelen

Beoordelingen van La Quinta Inn & Suites by Wyndham San Antonio Airport

2.5 out of 5

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 1042 van 2591 beoordelingen" "
Gastenscore: 8 - Goed. 652 van 2591 beoordelingen" "
Gastenscore: 6 - Redelijk. 412 van 2591 beoordelingen" "
Gastenscore: 4 - Matig. 269 van 2591 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 216 van 2591 beoordelingen" "

7,4/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Antonius, Nootdorp

Reisde met partner
Positief: Personeel en service
We stayed here for two nights, it was oké. Could be better could be worse. Close to the airport but you hardly notice that. Our ac was a bit noisy, bathroom was excellent, breakfast was crowded but oké.
2 nachten verbleven in maart 2024
Reactie van Manager op 25 mrt 2024
Hello Antonius,Thank you for sharing your feedback with us. We appreciate your insights on your recent stay experience, and we will use your comments to improve our services further. We hope to welcome you back in the future for an even more satisfying visit.

10/10 – Uitstekend

Pablo Rene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Ivanuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in mei 2024
Reactie van Manager op 26 mei 2024
Hello Ivanuel,We are thrilled to hear you had a positive experience during your stay. Your feedback is truly appreciated, and we hope to welcome you back in the future.

8/10 – Goed

Dawnda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The floors in the main areas wear constantly dirty and the sheets looked and smelled like they were not changed in between guests. The staff were amazing, so kind and very helpful. I’ve never had better front desk service.
1 nacht verbleven in mei 2024
Reactie van Manager op 26 mei 2024
Hello Dawnda,We appreciate your kind words about our staff and their excellent service. Your feedback regarding the cleanliness of the floors and sheets has been noted for further review by our team. We strive to provide a comfortable and enjoyable stay for all our guests.

10/10 – Uitstekend

Benjamin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
V
1 nacht verbleven in mei 2024
Reactie van Manager op 25 mei 2024
Hello Benjamin,We appreciate you taking the time to leave your feedback, and we apologize for any inconvenience you may have experienced during your stay. your feedback has been noted, and we will ensure that your concerns are addressed appropriately. Thank you for bringing this to our attention.

10/10 – Uitstekend

BRIAN

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms have a musky smell, which is my only complaint. The staff is amazing, and the shuttle service, which starts at 5 AM, is very convenient.
1 nacht verbleven in mei 2024
Reactie van Manager op 25 mei 2024
Hello BRIAN,Thank you for highlighting our exceptional staff and convenient shuttle service. We appreciate your feedback about the room scent and will certainly address this internally. Our team is dedicated to ensuring all guests have a comfortable stay with us.

4/10 – Matig

Christopher

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The room was clean but not in the best of shape. The keycard doors from the parking lot did not work so if you went out you could only return through main doors.
1 nacht verbleven in mei 2024
Reactie van Manager op 25 mei 2024
Hello Christopher,We appreciate your feedback on the cleanliness of the room. We apologize for any inconveniences with the keycard doors and thank you for bringing this to our attention for future improvements. Your comments are valuable to us as we strive to enhance the guest experience.

10/10 – Uitstekend

ivana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and close to everything
1 nacht verbleven in mei 2024
Reactie van Manager op 25 mei 2024
Hello ivana,We appreciate your positive feedback on the cleanliness and convenient location of our hotel. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.

10/10 – Uitstekend

Eric

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Reactie van Manager op 26 mei 2024
Hello Eric,We are thrilled to hear that you had a wonderful stay with us! If you have any more feedback to share, please do not hesitate to reach out to us.

6/10 – Redelijk

Erika

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property si being remodeles, maybe that’s why many carpets are dirty, in the room at the bathroom the shampoo and conditioner bottles were empty, I know the hotel it’s not obligated to give it, but if I would know that they was empty, I should bit it, any way, for me all of it was not a big problem, the worst problem was at the check out, the person at front desk does’t know how give a Good service I don’t kow why but she was really angry, when I told her that we were living but later and así her to reguard my luggage, she told us thst there es no room because she had a lot of soda Hotels To pum mi there, and I can’t put mi there, in a really bad way, me and my daughter told her that we asked To the person who was at our check in and that lady told us that there was no problema with that, but she did’t liesten anything and started screaming us, my daughter has a video of all this unfortumately problem, she’ll send an email To the company, at the end of all this, Mrs. Sheyla, she Works there too, was extremely sorry for what hacen, she is completely profesional, Best regards for Mrs. Sheyla.
1 nacht verbleven in mei 2024
Reactie van Gautam S op 24 mei 2024
Please accept my apologies, me personally was out of town , i did had a talk with Sheila & then did had a talk with same front desk who i feel was not professional, she did understood couple of more complaints & strick action will be taken .IF future travel brings you to San Antonio Please give us another chance to serve you best of hospitality services

8/10 – Goed

Nairoshee

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
I love the proximity to the airport and local restaurants and shopping. The room was nice but needs some upgrades down in the bathroom. Wash cloths were stained and roof above shower leaked.
3 nachten verbleven in mei 2024
Reactie van Manager op 24 mei 2024
Hello Nairoshee, We appreciate your feedback on the convenience of our location. We have noted your comments about the room and will share them with our team for future improvements. Your input is valuable to us as we strive to enhance our guests' experiences.

2/10 – Ontzettend slecht

Shannon

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We made reservations ahead of time. When we checked in we were told that they were over booked and we could tell Valorie (who was awesome and very helpful and apologetic regarding the situation) was struggling to find us a room. She found us one and we headed up just to find out our key did not work. Back down we went to get a new key! Still did not work. She finally gave us a key for management only. The key worked however someone was already assigned this room and we woke him up entering his room as it was 1am in the morning! Their system showed NO ONE in this room. This was very dangerous and we felt unsafe at this point. Calories found us a suite and personal took us up to it. The counter was very old and the furniture was dirty! We (and Valorie) were not satisfied with this room so she found us another suite that was a little better. At this point we just needed some sleep as we were heading out 1st thing in the morning. We do not recommend this hotel. Valorie was amazing and was left a mess when she started her shift.
1 nacht verbleven in mei 2024
Reactie van Manager op 24 mei 2024
Hello Shannon, I'm sorry to hear about the challenges you faced during your stay and appreciate you recognizing Valorie's efforts to assist. We take all feedback seriously to make improvements. Your safety is our top priority, and we apologize for any discomfort caused by the room assignment issue. We hope you give us another chance to provide a seamless experience in the future. Thank you for sharing your feedback with us.

8/10 – Goed

STUART

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in mei 2024
Reactie van Manager op 24 mei 2024
Hello STUART,We are delighted to hear that you had an excellent experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent value, newly remodeled.
1 nacht verbleven in mei 2024
Reactie van Manager op 23 mei 2024
Hello Richard,We are delighted to hear that you found our hotel to be excellent value and enjoyed our recent renovations. Your feedback is truly appreciated, and we hope to welcome you back in the future.

2/10 – Ontzettend slecht

Sachin

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
There were so many mosquitoes and there was no maintenance done inside and outside of hotel
1 nacht verbleven in mei 2024
Reactie van Manager op 22 mei 2024
Hello Sachin,We appreciate your feedback and apologize for any inconvenience caused by the mosquitoes and maintenance issues. Your comments will be shared with the relevant team for improvement. We hope you will consider staying with us again in the future for a better experience.

10/10 – Uitstekend

Irma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the airport.
1 nacht verbleven in mei 2024
Reactie van Manager op 23 mei 2024
Hello Irma,We are delighted to hear that you found our hotel conveniently located near the airport. We strive to offer a convenient and comfortable stay for all our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team.

10/10 – Uitstekend

Alfonso

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is a great option
1 nacht verbleven in mei 2024
Reactie van Manager op 23 mei 2024
Hello Alfonso,We are pleased to hear that you found our hotel to be a great option for your stay. Our team strives to provide exceptional service and amenities for all our guests. Should you have any further feedback or suggestions, please feel free to reach out to our management team. We appreciate your kind words and hope to welcome you back in the future.

8/10 – Goed

Jove

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My group used this hotel as we had a 5 a.m. flight heading out of San Antonio international Airport. Our group stayed out late on the riverwalk which was not far and we only used the room for the bed and the shower. This stay was very close to the airport (10 min drive) and we were able to fill our rental car with gas and return the car. I would stay at this hotel again if under the same circumstances. If I was not flying out the next day, I think I would have chosen a stay in the city. However, this stay makes sense if you have access to a car.
1 nacht verbleven in mei 2024
Reactie van Manager op 22 mei 2024
Hello Jove, We are glad to hear you found our hotel convenient for your early flight and that you appreciated our proximity to the airport. It's great to know that you would consider staying with us again under similar circumstances. Should you find yourself back in the area without a flight to catch, we recommend exploring the city's attractions at your leisure. Thank you for sharing your feedback with us.

6/10 – Redelijk

Alex

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Le falta instalaciones mas modernas
1 nacht verbleven in mei 2024
Reactie van Manager op 22 mei 2024
Hello Alex, We appreciate your feedback and will consider ways to enhance our facilities. Your comments help us improve our guest experience for future stays. Thank you for bringing this to our attention.

10/10 – Uitstekend

Emmanuel, Oxon Hill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airport and major highways. Free breakfast.
1 nacht verbleven in mei 2024
Reactie van Manager op 24 mei 2024
Hello Emmanuel,We are delighted to hear that you found our location convenient and enjoyed our complimentary breakfast offerings. Your feedback is greatly appreciated.

8/10 – Goed

Kenneth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing special. Just a typical hotel room.
2 nachten verbleven in mei 2024
Reactie van Manager op 22 mei 2024
Hello Kenneth, We appreciate your feedback and will share it with our team for future improvements. Thank you for staying with us.

10/10 – Uitstekend

Monica, San Marcos

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff
1 nacht verbleven in mei 2024
Reactie van Manager op 22 mei 2024
Hello Monica,We are delighted to hear that our staff provided you with excellent service during your stay. We strive to ensure all our guests have a positive experience with us. Your kind words will be shared with the team to continue motivating them to deliver exceptional service. Thank you for taking the time to share your feedback with us.

10/10 – Uitstekend

Nicasio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rose the lady at the front desk checked me in and made me feel so welcomed. All the staff were so helpful.
1 nacht verbleven in mei 2024
Reactie van Manager op 22 mei 2024
Hello Nicasio,We are thrilled to hear that Rose provided you with a warm welcome and that our staff were attentive to your needs during your stay. Your positive feedback means a lot to us. Thank you for taking the time to share your experience.

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was not a five star experience but it was clean and friendly and had breakfast. Staff was nice. It works. Parking was easy.
1 nacht verbleven in mei 2024
Reactie van Manager op 21 mei 2024
Hello David, We appreciate your feedback on our clean accommodations, friendly staff, and convenient parking. Your satisfaction is important to us, and we're glad to hear you found our hotel to be a good fit for your needs. Feel free to contact our management with any further comments or concerns.

6/10 – Redelijk

Manuel Hussein

Reisde met partner
Negatief: Netheid
Need restauration, found garbage under the bed, old appliances…
3 nachten verbleven in mei 2024
Reactie van Manager op 21 mei 2024
Hello Manuel Hussein, We appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to management to address your concerns further. Thank you for bringing this to our attention.

10/10 – Uitstekend

Guadalupe

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Very clean place
1 nacht verbleven in mei 2024
Reactie van Manager op 20 mei 2024
Hello Guadalupe,We're delighted to hear that you found our hotel to be very clean. Your feedback is greatly appreciated.

4/10 – Matig

Abigail

Negatief: Netheid, voorzieningen
Had a consistent issue with the lock on my door where the card reader wouldn’t read my keycard and I had to consistently go down to get someone to go up with me to unlock it. When brought up and explained to the front desk people I was just told to try the card again and again until they got the point that it wasn’t going to budge. The bedsheets had a yellowish stain and the trash was not taken out at any point during my stay.
2 nachten verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Hello Abigail, We apologize for the inconvenience you experienced during your stay. Your feedback has been noted, and we will address the issues you mentioned to ensure a better experience for our future guests. Our team is committed to providing excellent service and we appreciate you bringing these matters to our attention.

10/10 – Uitstekend

Toshinori, SAN ANTONIO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Manager op 19 mei 2024
Hello Toshinori,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nada
6 nachten verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Hello Jose,Thanks for staying with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 – Uitstekend

Jesus

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service
2 nachten verbleven in april 2024
Reactie van Manager op 17 mei 2024
Hello Jesus,We are stoked you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gracias excelente hotel
1 nacht verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Hello Maria,Nos complace saber que tu estadía fue excelente. Si necesitas alguna otra información o asistencia, no dudes en ponerte en contacto con nosotros. ¡Esperamos darte la bienvenida nuevamente en el futuro!

10/10 – Uitstekend

Christine Ellen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you for stay
1 nacht verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Hello Christine Ellen,We appreciate your feedback and are sorry to hear about your experience. Your comments have been noted and will be shared with our team for their review. We hope to welcome you back in the future for an improved stay.

10/10 – Uitstekend

Sooyon

Positief: Netheid, personeel en service en voorzieningen
Good location. The crews are very friendly Breakfast was wonderful
2 nachten verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Hello Sooyon,We are pleased to hear that you enjoyed our hotel's convenient location and found our staff to be friendly. It's great to know that you also appreciated our breakfast offerings. We value your feedback and hope to welcome you back for another positive experience in the future.

8/10 – Goed

FRANCISCO

Reisde met partner
Positief: Personeel en service, voorzieningen
Falta limpieza en alfombras
4 nachten verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Hello FRANCISCO,We appreciate your feedback regarding the cleanliness of our carpets. We always strive to maintain a high standard of cleanliness throughout our hotel. Please feel free to reach out to our management team directly to further discuss your concerns. Your input is valuable to us as we continue to improve our services.

8/10 – Goed

Virgie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Its good but not great.
1 nacht verbleven in mei 2024
Reactie van Manager op 15 mei 2024
Hello Virgie, Thank you for sharing your feedback with us. We appreciate hearing about your experience and strive to continuously improve our services. Your insights will be shared with our team for further consideration.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always a pleasure to stay here
1 nacht verbleven in mei 2024
Reactie van Manager op 14 mei 2024
Hello Jessica,We are delighted to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please feel free to reach out to our management team. We look forward to welcoming you back in the future.

8/10 – Goed

Alejandro

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the airport & fenced parking.
1 nacht verbleven in mei 2024
Reactie van Manager op 14 mei 2024
Hello Alejandro,We appreciate your positive feedback on our convenient location and secure parking facilities. Should you have any further feedback or require assistance, please don't hesitate to reach out to our management team directly.

2/10 – Ontzettend slecht

Katie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Manager op 15 mei 2024
Hello Katie, We appreciate you taking the time to share your experience with us. Should you wish to discuss your stay further, please reach out to us directly so we can address any concerns you may have.

8/10 – Goed

Miguel Angel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Food was decent
2 nachten verbleven in mei 2024
Reactie van Manager op 13 mei 2024
Hello Miguel Angel,We are pleased to hear that you found our food to be decent during your stay. We appreciate your feedback as it helps us continue to improve our offerings for all guests. If you have any further comments or suggestions, please do not hesitate to reach out to us.

10/10 – Uitstekend

Ruben

Positief: Personeel en service, staat van de accommodatie en faciliteiten
All around a great stay
2 nachten verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Ruben,We are delighted to hear you enjoyed your stay with us. Your feedback is greatly appreciated. If you have any further comments or suggestions, please feel free to contact us. We hope to welcome you back soon.

2/10 – Ontzettend slecht

Carla

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Been a regular client here for years. System was down, the young lady at desk was excellent at 2am to help us, but I got violently sick as soon as I drank the water here for two full days and I received about 6 calls and constant knocks on the door, from staff through 2 days asking my name, as they still didn’t have an active computer system, I have a disabled daughter. The people here are very nice but, when they have no support to make executive decisions, they are rendered helpless. I’m extremely disappointed with the mold, and the chlorine odor from water, horrendous odor from pipe in handicapped bathroom. Not worth even 40.00 dollars a night but paid hundreds a night. This has been my go to for years. I am a former San Antonian and really like the employees here but La Quinta has become very bad to sell at these prices. This property should be redone inside not repainted on the outside or closed down.
1 nacht verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Carla,We appreciate your loyalty as a long-time guest and are glad to hear the staff was helpful during your recent stay. We take your feedback seriously and will address your concerns with the team. Your comments about the property condition will be shared with management for improvement. We strive to provide a comfortable experience and we apologize for any inconvenience caused.

2/10 – Ontzettend slecht

Jon, Sebastopol

Negatief: Netheid, staat van de accommodatie en faciliteiten
this place is a shambles. I would never have stayed here had I known. I would not recommend this place to anyone
1 nacht verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Jon,We're sorry to hear that your experience fell short of expectations. We take feedback seriously and encourage guests to reach out to management directly to address any concerns or issues. Thank you for sharing your thoughts with us.

2/10 – Ontzettend slecht

Celia Renee

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property is horrible. Super unclean. Outdated. Booked it with no warning that construction was going on inside. Room smelled awful. No air conditioning in halls or elevators. Found bedbugs within 20 minutes of being checked in. Left with a full refund. Manager didn’t even ask to see pictures or proof of the bugs… I assume they are aware of the infestation.
3 nachten verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Celia Renee, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 – Goed

Tatiana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
quiet, nice, clean Staff is friendly
1 nacht verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Tatiana,We're delighted to hear you found our hotel quiet, nice, and clean. Our team takes pride in providing friendly service to all our guests. Should you have any further feedback or need assistance, please feel free to reach out to our management team.

4/10 – Matig

Mihai

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property is very beat up. No landscaping around it. The elevators are terrible.
3 nachten verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Mihai,We appreciate your feedback and will share your comments with our team for further improvements. Should you have any further concerns, please don't hesitate to reach out to our management team for assistance.

8/10 – Goed

JUNICHIRO

1 nacht verbleven in mei 2024
Reactie van Manager op 26 mei 2024
Hello JUNICHIRO,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

2/10 – Ontzettend slecht

CASHMERE

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I double booked on accident and they fixed it at the front desk but didn’t give me the room i reserved which had a kitchenette. The room we got had no tub like i booked. It had a warm mini ridge and a microwave. The sheets had stains dark brown maybe blood on the sheets and pillow cases. Found two roaches in the room and several around the property. They had stray cats coming in the lobby. For some reason that we all know, they didn’t bother to put online they are actively doing renovations while guess are there i was woken up at 8am and they told us well we out a sign out so nothing could be done and the loud noises coming above. I had to literally get up and leave until they finished.All in all terrible hotel, location, staff, and cleanliness. I honestly thought id bring home bed bugs. Also all the windows open fully and Have no safety nothing ion them if you have small children don’t open them!
4 nachten verbleven in april 2024
Reactie van Manager op 7 mei 2024
Hello CASHMERE,I'm sorry to hear about your experience with us. We always aim to provide the rooms as per reservation, however, due to unforeseen circumstances, this may not have been possible during your stay. Your feedback regarding cleanliness and pests will be shared with the team for improvements. Thank you for bringing these concerns to our attention for review and addressing them accordingly.

6/10 – Redelijk

Gabriel

Zakenreiziger
Positief: Personeel en service
Property is under renovation, but you don´t know while making the reservation until you are there. I work some time from the Hotel I stay and in this case there were some renovation noise during the day.
3 nachten verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Gabriel,We appreciate your feedback on your recent stay and apologize for any inconvenience caused by the renovations. We strive to provide a comfortable experience for all guests and regret if this was not met during your visit. Your comments will be shared with the team for further improvement. Thank you for bringing this to our attention.

8/10 – Goed

Faye

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good breakfast, good location. Hallway needed vacuuming. Quiet room was provided upon request
3 nachten verbleven in mei 2024
Reactie van Manager op 6 mei 2024
Hello Faye,We appreciate your feedback on our breakfast and location. We thank you for bringing the issue with the hallway to our attention. Ensuring a comfortable stay is our priority, and we are pleased to hear you enjoyed the quiet room provided.

4/10 – Matig

Nelson

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Manager op 8 mei 2024
Hello Nelson, We're sorry to hear you didn't fully enjoy your stay! Please don't hesitate to contact us directly with any specific feedback you have to help us improve for the future.