Relais & Chateaux-accommodaties in Russian River Valley

'I was under the impression that this hotel was a 5 star facility but it is absolutely not. It has a lovely lobby and the pre-check-in experience was fine but when I arrived, there was no one around except someone who looked like he didn't even work there. No one came to the door to help with bags, and there was no doorman even though the main wooden doors are extremely heavy to open. The person behind the reception barely looked up, offered zero assistance, and provided no information at all...