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Beoordelingen van Novotel Rotorua Lakeside

4.5 out of 5
Novotel Rotorua Lakeside
9-11 Tutanekai St, P O Box 348, Rotorua

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 399 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 334 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 159 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 70 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 38 van 1000 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Goedele

2 nachten verbleven in februari 2024

8/10 – Goed

Jim

Location is great.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is comfortable, and centrally located to all the points of interest.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Paula

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mould in shower, toilet and carpets stained...dated but bed comfortable except for the bed bugs....manager called to acknowledge however will never return.
2 nachten verbleven in april 2024

6/10 – Redelijk

Jae Chul, New Westminster

Positief: Personeel en service
First the positives: the breakfast service is great. Good variety and well made. Negatives: the facility is dated. The beds are soft if you care about those things. The real issue though is the sulphur smell that emirates from the lake and fills the hotel. My wife is very sensitive to that and it kept her from fully enjoying what is a very lovely area. Keep that in mind when booking
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Helen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not for this time
2 nachten verbleven in april 2024

6/10 – Redelijk

Karl

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room and hotel were fine, however having double beds in rooms is a thing of the past. Our double bed also dipped in the middle meaning partner disturbance was high. Queen or King sized beds would have fit in our twin room no problem. Strongly recommend upgrading as after all, when you stay in Queenstown you're out all day enjoying the activities and the room is essentially just a place to sleep. But we had the worst 3 nights sleep of our 2 week trip here.
2 nachten verbleven in april 2024

6/10 – Redelijk

Linda

Positief: Netheid, personeel en service
Very disappointed we were not advised before we booked that the outside building was being cleaned and painted from 7am each morning. Cleaners directly outside our window with music blaring at 7.30am our expensive lake view morning coffee completely ruined by painters masking up our window. Was told we were advised by a note left in our room. A little bit late at that point to change venue!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Robin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room had a beautiful view of the lake. My kids loved being able to make fresh juice and smoothies for breakfast. The mineral pools were an added bonus. The rooms were clean and the staff was friendly.
1 nacht verbleven in april 2024

8/10 – Goed

C Y

Reisde met familie
Positief: Netheid, personeel en service
The staff was super friendly and helpful, the location and the surrounding was great but the room was quite dated, a renovation is definitely required.
2 nachten verbleven in april 2024

8/10 – Goed

Sandor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

6/10 – Redelijk

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Amber

1 nacht verbleven in april 2024

8/10 – Goed

Graham

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
N/A
1 nacht verbleven in maart 2024

4/10 – Matig

Munasheel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Check-in took long
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Regis, Bora Bora

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Anqi

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The only positive about this hotel is its location. The entire place probably hasn’t been refurbished since the 90s. Extremely dated and dirty. My cup had a lipstick mark on it. The tap was leaking. For a 4.5 star, it literally provided nothing - no bottled water, toothbrush, slippers etc. Nothing. King bed room did not provide a king bed, though they insisted it was a King in NZ (lol). It was most likely a double, at most (and very barely) a Queen. The pillows were old, flat and overall felt yuck. Worst experience ever.
2 nachten verbleven in maart 2024

6/10 – Redelijk

Arunprasath

Reisde met familie
It's Novotel! I expected a better service.. The stay is good - A comfy bed, nice complimentary breakfast.. No complaints there. But the carpet was dusty and stained.. Poor entertainment options on the TV. It's mentioned that we would be able to connect our phone to the Chromecast in TV. But it didn't work at all. A small microwave oven would have been pretty useful to the visitors. For the price being charged, it's just an ordinary room.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Katrina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff are nice
1 nacht verbleven in maart 2024

6/10 – Redelijk

Grant

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely noisy with bar over the road playing loud music until 1am and hotel scissor lift operating on exterior of building before 7am. A notice in room notified of exterior painting but not of noise and certainly we we not noticed prior to getting to room. Good location close to waterfront and restaurants. Parking is limited at hotel but free in nearby street. Hotel entrance confusing with exit blocked off and you need to reverse out from under reception veranda
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

David

2 nachten verbleven in maart 2024

8/10 – Goed

Kaijun

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Novotel is situated in a convenient location, with proximity to Rotorua Lake and Eat Streat. We stayed in two superior deluxe. The rooms are spacious and clean. Staff were friendly, especially the housekeeping team. Good facilities and amenities, although the building is not quite sound proof and the doors are quite heavy and big bangs heard across the corridor. The bathrooms are dated and our tap was quite hard to turn on/off. Pillows are in need to urgent replacement. Other than these small details to be look at, our stay were enjoyable. Breakfast was excellent with good presentation, choices and quality. Praises to the breakfast team for their hardwork and dedication. Will return for sure!
1 nacht verbleven in maart 2024

8/10 – Goed

yuichi

Positief: Netheid, personeel en service
we enjoyed very much.
2 nachten verbleven in maart 2024

6/10 – Redelijk

Kourtney, Alexandria

Reisde met familie
Positief: Netheid, personeel en service
The property was dated and while the common rooms had been kept up, the guest room we were in was aged and not maintained very well.
1 nacht verbleven in maart 2024

8/10 – Goed

Terre

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Staff was great and very helpful.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient and beautiful setting. Rooms are large and clean, although a bit dated. Wonderful breakfast buffet
1 nacht verbleven in maart 2024

4/10 – Matig

Julia

Reisde met familie en kleine kinderen
Positief: Personeel en service
Hotel is in need of a bit of refresh but overall clean and comfortable. Staff were very friendly and accomodating. We had our toddler with us and had some safety concerns. The shower mixer was loose and when we turn it on, it fell on to my toddler’s hand and cut his finger. It was only a small minor cut so we shrugged it off. The most concerning part was the windows in the room- there were two parts that were screwed on to joinery to prevent the windows from opening. One of them had a screw missing and my toddler managed to shimmy it off. Luckily the part at the top was still secure. The screws were very short and it really needs to be longer for strength. Reported to reception who got it fixed straight away. We read last year about a boy fell from a hotel floor as the glass panel was missing from a balcony so needless to say we did get a fright when our toddler easily detached a window safety device.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Palais

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Malcolm

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is looking a bit dated and worn.The shower in a bath is not the best when over 80yrs of age. Comfortable beds. Expected "secure" parking. To me, we paid for "street" parking - disappointed. Enjoyed the breakfasts.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Joe

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very central to the bars and restaurants
3 nachten verbleven in februari 2024

8/10 – Goed

Hans

The bathroom is tired
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Greg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

Katsuya

2 nachten verbleven in maart 2024

6/10 – Redelijk

Melanie

1 nacht verbleven in maart 2024

4/10 – Matig

Laura

Reisde met partner
The rooms are very tired and dated. The carpet and wall need redoing.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Gabriel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything ... response time quick ... staff friendly and accommodating ... walking distance to and from activities ... delicious food ... variety of drinks ... shopping near by ... beautiful view of the lake ... can't say enough ... very pleased with whole experience ! Thank you !!!
3 nachten verbleven in februari 2024

8/10 – Goed

Meng

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not bad
1 nacht verbleven in januari 2024

6/10 – Redelijk

Jeremy

1 nacht verbleven in januari 2024

6/10 – Redelijk

Nicolas

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The rooms are old and not very clean. The property is very well located, with amazing views.
1 nacht verbleven in januari 2024

8/10 – Goed

Amir, Fort Collins

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Duncan

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Warm and friendly staff, great location very close to town and Eat Street. Rooms were old, bathrooms in need of updating with showers over baths and shower curtains still being used. TV channels kept cutting out and glitching. Uncomfortable beds, very soft. I don't think the room was worth the price. Breakfast buffet a bit disappointing. Nice gym, pools ok.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Erin

The location of the hotel is prime and in walking distance to the surrounding eateries. The hotel itself was just average
2 nachten verbleven in januari 2024

8/10 – Goed

Melanie

Positief: Personeel en service, voorzieningen
Very good
1 nacht verbleven in januari 2024

10/10 – Uitstekend

JOSE CARLOS

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hi , very cool hotel .
1 nacht verbleven in januari 2024

6/10 – Redelijk

Darren

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Room in need of refurb, especially bathroom
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Hieny

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome hotel!
This is our fourth time here and has always been a lovely place to stay. We love the proximity to the lake, playground, and restaurants. Excellent breakfast and staff service. Thank you Novotel Rotorua.
1 nacht verbleven in januari 2024

8/10 – Goed

Larry

Meals were adequate. Staff helpful. Parking as not free, unless you are Acor member. Thank goodness I am. Stayed a few years ago and it just seem a bit worn now.
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Emad

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

BJ

Zakenreiziger
3 nachten verbleven in januari 2024

6/10 – Redelijk

Christian, Los angeles

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Start with the good: great location and friendly staff. Tons of dining options around the area. The bad: The room was dirty. Carpet definitely needs a shampoo cleaning. The tub didn’t look properly cleaned out. The couch had crumbs under it. There was a ball left behind in the drawers. The worst part was that when I was packing up to leave. I generally look under the bed to make sure I didn’t leave anything behind. To my surprise, I found another guest’s dirty flip flops. I hope this is an isolated incident.
2 nachten verbleven in januari 2024