Een buitenzwembad, parasols bij het zwembad en ligstoelen
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Beoordelingen van Bahia Principe Grand La Romana - All Inclusive

4.5 out of 5
Bahia Principe Grand La Romana - All Inclusive
Carretera San Pedro de Macoris-La Romana, Km 12, Ramón Santana, La Romana

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 825 van 1523 beoordelingen" "
Gastenscore: 8 - Goed. 371 van 1523 beoordelingen" "
Gastenscore: 6 - Redelijk. 177 van 1523 beoordelingen" "
Gastenscore: 4 - Matig. 75 van 1523 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 75 van 1523 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mitchel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

8/10 – Goed

Raya

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ordinary all inclusive resort. Everything was good except mosquitos. I think resort should do better job spraying areas. Got eaten by mosquitos even thou we sprayed ourself with repellent.
11 nachten verbleven in mei 2024

6/10 – Redelijk

Deborah

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The staff was very friendly especially the waiters Manny & Jose Alberto. They we're very attentive and sweet.
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Tayetta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024

6/10 – Redelijk

Janis Marie

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Over all average experience. Definitely more suited for a family rather than mother daughter (both adults) experience. They had a lot of entertainment that was around the kids which we didnt mind. They rely wayyyy to much on their app for a resort that does not have reliable wifi outside of the room. Booking the dining experiences and spa was in my opinion unnecessarily difficult and took a lot of time. Also they need to post more specific times for things. The piol closes at 6 which is super early in my opinion and one restaurant we wanted to try didnt open until after 10 pm. (We wouldnt have vared if we knew in advance but there was no signs, no guides or time tables which would be helpful) Also booked the santo dominigo tour through the resort. Didnt really feel worth the money. Very short and felt rushed.
4 nachten verbleven in mei 2024

6/10 – Redelijk

OTHMANE

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
During my recent stay at Bahia Principe Grand La Romana hotel, I was disappointed by the taste of the food. One of the main aspects of any hotel experience is the dining options, and unfortunately, the food at this particular establishment did not live up to my expectations. The meals served at the hotel lacked flavor and were quite bland. I found that many of the dishes, whether it was breakfast, lunch, or dinner, lacked the vibrant and enticing flavors that one would hope for. The overall taste profile was underwhelming, and it left me feeling unsatisfied after each meal. Moreover, the variety of food options was limited, which further added to my disappointment. While the hotel offered a range of cuisines, the lack of taste made it difficult to truly enjoy any of the dishes. It felt as though the focus was more on quantity rather than quality. Despite the tasteless food, I must acknowledge that the hotel staff were friendly and attentive. They made an effort to provide good service, but unfortunately, the culinary experience fell short. In conclusion, my stay at Bahia Principe Grand La Romana hotel was marred by the tasteless food. While the staff were pleasant, the lack of flavor and limited variety in the meals left much to be desired. It is my hope that the hotel management takes feedback into account and makes improve
5 nachten verbleven in mei 2024

8/10 – Goed

Patricia Ann

Reisde met familie
The resort was beautiful. The food was great, lots of variety. The only negative is that apparently they have the worse beach as a river runs through it. The water is dirty. Also for English speaking people, they only play Spanish music at the clubs and at pool side activities. We asked to be moved to another resort as the beach is what we came for.
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Gretel

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Realmente estuvimos en Bahía Príncipe La Romana bouganville, por este motivo mis criterios son en base a este hotel. Realmente nos afectó mucho la climatización de las habitaciones, el aire no enfriaba mucho. Pero la atención en general es excelente. Queremos destacar sobre todo,dos meseros que nos hacían sentir todo el tiempo súper bien atendidos. Sus nombres son Gelson Franco y Yaritza Martínez. Todo el tiempo sus atenciones con nosotros fueron de otro nivel. Hasta foto con ellos nos hicimos.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Juan Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Huge recognition to aurora, Claudio, Hidalgo and 2 different Luis, the pool bartender and the capitanes from restaurants, jose Alberto, Hidalgo and Mr Gonzalez, meseros Luis Miguel, celos, y el cocinero del buffet de la mañana que no pude agarrar su nombre al igual que las host. Gracias a ellos nuestra experiencia fue increíble que regresaremos por ellos. Give them a raise.
4 nachten verbleven in mei 2024

6/10 – Redelijk

ADA

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property on bad conditions, needs desperately some maintenance. Staff tried to do their best with what they have. Pool and pool bar closed at 6pm.
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Andres

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only problem we had, was with the A/C unit, there was no way to control the temperature and it was always too cold
5 nachten verbleven in mei 2024

8/10 – Goed

Marina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
While the staff was above and beyond levels of cooperation and friendliness (thank you Tanya and Delbin at front desk), the ocean water was sadly muddy due to a river nearby and prone to jellyfish in some designated swimming areas more than others. Catalina Island, however, (you need to buy a trip) has clear water and excellent snorkeling where you can see starfish, coral and plenty of fish. The food by way of buffets, beach and poolside bars, and reservation-only restaurants was excellent and has something for everyone. The French & Fish restaurants and Brazilian steakhouse stood out among those options. The main buffet staff under William supervision works wonderful. Great friendly team. The gym opens early and is well stocked and in excellent condition, and people run up and down the beach early in the morning for exercise. There is a sauna. The on-site fine cigar shop specializing in La Aurora E. Leon, Montecristo, Cabao and Romeo y Julieta cigars also carries good quality cigarettes like American Spirit. The beer on tap is Presidente which should always be ordered with a lime. There is a plaza full of souvenirs and accessory shops and locals set up tables in the main lobby once a week or so. Mostly, points were taken off for the brownish-milky ocean water swimming area with jellyfish and how early activities end and the bars close (11pm). There was little to no nightlife past that time and no alcohol to be found. The upside is that it is actually quiet at night, and noth
8 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Mohit Shyam

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen
The staff is very rude. AC is not working the refrigerator is not cooling. No hot water . Didn’t get the option of reservation for dinner (tried everyday but the staff didn’t help)
3 nachten verbleven in mei 2024

8/10 – Goed

Jill

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great for the cost. Staff was very kind. My room was amazing
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Argelia, Chelseama

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome people and environment
7 nachten verbleven in mei 2024

8/10 – Goed

Jeffery Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If you’re looking for a no pressure relaxing vacation, this resort needs to be considered. Time was well spent at the pool and many available beach chairs. The fact that it’s more than 90 minutes to Punta Cana, the costs of going there for excursions make it pretty expensive. The resort could make arrangements for you however it was $180usd for a round trip of four people
6 nachten verbleven in mei 2024

10/10 – Uitstekend

ARIOLKIS

4 nachten verbleven in mei 2024

8/10 – Goed

Enderassie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a wonderful time in your property. It’s an awesome place definitely recommendable. I may have to suggest one thing about the service people though. They are all very good and very friendly people. If they get a little training on English language and improve communication with the international customers, I believe that would make a difference and may elevate the frustration these good people have to understand there customers. Thank you.
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Leonor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelent hotel
3 nachten verbleven in mei 2024
Reactie van Guest Relations Bahia Principe Grand La Romana op 21 mei 2024
Dear Mrs. Chaparro We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to know that we have exceeded your expectations. Best regards Annie Rijo

2/10 – Ontzettend slecht

Tiffany

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Staff at front desk has horrible costumer service the property was well kept and the bartenders was very nice
5 nachten verbleven in mei 2024

6/10 – Redelijk

Danford Savio

Murky beach waters
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Leyla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and clean place. Everybody there were so kind and helpful
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Luz M, Tampa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place and the staff service excellent. We’ll be back soon
5 nachten verbleven in mei 2024
Reactie van Guest Relations Bahia Principe Grand La Romana op 21 mei 2024
Dear Mrs. SotoWe appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to know that we have exceeded your expectations. Best regards Annie Rijo

8/10 – Goed

tatiana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was a nightmare no organization at all, hotel seats in a beautiful property very well maintained staff is nice rooms need some upgrade mattress are supper hard very difficult for me to sleep on that since I have bursitis on my hip and opposite side shoulder surgery .the beach is full of algae and jelly fish water is dark and nasty not suitable for swimming. Pool closes at 6 pm restaurant you need to make reservations before heading to it
7 nachten verbleven in mei 2024

4/10 – Matig

Dejan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Property is nice and food option is great but ocean water is dirty and gray. Terrible ocean water, if I knew it I will not go there. Otherwise is nice. At the end of the day I came there for the ocean water.
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Wilma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had booked this property for my parents’ Wilma & Ronald’s 30th Anniversary celebration and it did not disappoint! My parents had the best time ever being it their first time in Punta Cana. Right when they landed in PUJ, their transport service area (Coming2 Transport Service) was easy to locate and the ride was quick and smooth. The drivers were on time, fast, yet careful during the ride to and from the resort. First impression of the lobby- HUGE! The front desk staff who greeted us, Ronal, was very friendly and accommodating to all of our needs throughout our stay. The overall property and all staff at Bahia Principe was amazing. They always greeted us and welcomed us so nicely. Our hotel room with the superior ocean front view was astounding! The bed was so comfy, and the washroom was so clean. It was so sweet that they added a banner on our front door greeting “Happy Anniversary” and setting up drinks and chocolates on the table. The amenities, pools, jacuzzi, snack bar, restaurants and buffet were outstanding! We never knew what to eat because the selection was numerous! You’ll never be thirsty, or hungry throughout the trip! All the events like the karaoke night, in which my mom performed “I Will Survive”was one of her greatest highlights! Along with the Spa and Saona Island excursion, although extra, is highly recommended! We had a fantastic and enjoyable stay at Bahia Principe La Romana! Thank you for our unforgettable experience!
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Jose Miguel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was fantastic i had a wonderful time staying there. The staff was more than just staff they treated us like family. The ONLY thing I would change is the food. To have more options of Dominican food. I get it, it's a mixture of different countries and cultures but. Dominican food should stand out more. Other than that EXCELLENT 👏 👏
7 nachten verbleven in mei 2024

6/10 – Redelijk

Patrina

Positief: Netheid, personeel en service
Nothing unique about this resort.
13 nachten verbleven in mei 2024
Reactie van Guest Relations Department op 18 mei 2024
Dear PatrinaThank you for choosing us as your vacation destination, as well as for sharing the review of your stay with us. We will be checking our services, so that on your next visit we can exceed your expectations and make your stay much more memorable. We hope to have the opportunity to welcome you again at Bahia Principe Grand La Romana. Best regards Annie Rijo

10/10 – Uitstekend

Norelkys

Reisde met familie
The staff made you feel like you are at home… I don’t want to mention any name in specific because everybody was fenomenal!!!
4 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Dear NorelkysThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 – Goed

Paola

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The property was nice. The staff were very friendly. The only downs were that we did not get a chance to dine in any of their restaurants because everything was booked in advanced from the other customers there. We ended up having to eat at the buffet every night.
3 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Dear PaolaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 – Uitstekend

Sherri-Ann

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property and well maintained. Food options were excellent. Pool area very nice. Staff friendly and fun. Will be visiting again soon.
4 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Dear SherriThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 – Uitstekend

fatiha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The best. Very satisfied. Thank you bahia principe grand la romana.
6 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Dear FatithaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 – Goed

Rene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
todo estuvo excelente
3 nachten verbleven in april 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Estimado ReneGracias por tomar parte de su tiempo y valorar nuestros servicios

8/10 – Goed

Jose Miguel, Houston

Reisde met familie
Positief: Personeel en service
Buena atención y amabilidad del staff. La comida buena. Pero el ambiente fatal. Mucho turismo nacional y no porque sea nacional pero personas borrachas en la piscina mal educadas, y tratando de faltar el respeto a las mujeres , muy mal ambiente del viernes al domingo, poca trankilidad, algo de desorden , si te alejabas del área de la piscina a la hora del lunch y dejabas tus pertenencia en el camastro cuando regresabas lo encontrabas tirado a un lado y otras personas sentadas en el espacio cuando reclamabas te salían con grosería, para evitar problemas era mejor regresar a la habitación. Por tal razón elimine un día de mi estancia y me regresé. Sinceramente solo por esta razón no regresaría ni lo recomiendo. Pienso que deben tener cuidado con el elemento que dejan hospedar en el hotel. Lo demás excelente el personal increíble sin excepción.
5 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Estimado JoseApreciamos sinceramente sus comentarios con respecto a su reciente estancia en nuestro hotel. Gracias por tomarse el tiempo de comunicar su experiencia a nuestros revisores. La opinión de nuestros clientes es extremadamente valiosa para nosotros ya que nos da la oportunidad de verificar el cumplimiento de las directrices establecidas, así como para asegurar que trabajamos hacia la mejora continua de nuestros servicios. Nos gustaría presentarle nuestras más sinceras disculpas por cualquier inconveniente o dificultad que haya podido experimentar durante su estancia. Nuestro principal objetivo es siempre satisfacer las necesidades de nuestros huéspedes y lamentamos sinceramente que no haya quedado completamente satisfecho con nuestros servicios.

6/10 – Redelijk

Noelia

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The pictures are misleading. The water is brown as a lake or a river, the sand is dark. It is not as white as the pictures and the water definitely is not clear nor green nor blue at all like the pictures show. When you step into the water about 2-3 inches you no longer see your foot. It is really dark. Also the food was very bland. The idea of everything is great, but most of them with no salt. Desert were very poor selection and basic. None of the cakes had any sweetness either. Very bland. It is a family place so be prepared for noisy kids and parents yelling at their kids. We stayed on the first floor (rooms are two story villas) and every day insects will come in from the grass outside. The property itself is very old, but very clean and friendly staff. Very unfortunate that the beach was really ugly and food super bland.
4 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Dear NoeliaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. Also, it is important to note that like many other beaches in the Dominican Republic, ours does not correspond to the image of turquoise water and white sand. However, this does not mean that Bahia La Romana is not a clean or unsuitable beach for bathers, as a very strict cleaning routine is carried out on a constant and daily basis.We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 – Uitstekend

German Martin Abarca, clifton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was our first time visiting Dominican republic, and we will definitely go back! Everything about our stay was amazing. The staff, food, cleanliness, entertainment, drinks; everything was amazing. The beach was okay. I definitely recommend doing the excursion to saona beach. If you’re thinking on going to vacation with your kids don’t doubt it, everything was super clean and save.
6 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Dear GermanThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 – Uitstekend

Jeniffer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Estimada JenifferGracias por tomar parte de su tiempo y valorar nuestros servicios

8/10 – Goed

Robert, Baltimore

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay staff was attentive
4 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Dear RobertThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 – Redelijk

Santiago

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
There was a couple of issues, our room AC was very poor, no hot shower, only warm water after opening all shower and sinks and letting run for 5 mins. It was reported but never fixed. The beach was not good at all, this is not their fault but only the pool was good to use, beach water was dirty.
5 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Dear satiago We sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

8/10 – Goed

Salma

Reisde met een groep, Reisde met partner
Positief: Voorzieningen
Excellent stay, and we have a great time and memorable anniversary and birthday celebration ❤️
6 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Dear SalmaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 – Uitstekend

Juan Alexander

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente
3 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Estimado Juan Gracias por tomar parte de su tiempo y valorar nuestros servicios

8/10 – Goed

Jawad Hasan

Positief: Netheid, personeel en service
7 nachten verbleven in april 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Estimado JawadGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 – Uitstekend

Robby

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was excellent and very friendly and helpful. Entertainment was amazing, funny, skilled, and great dancers. Rooms and service was also amazing. Didn't like not having 24hr or later service in bars. All in all great experience!
6 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 15 mei 2024
Dear RobbyThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 – Uitstekend

Samreen Kour

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
love the resort, especially the beach and pool area. Staff were great with any concerns and helping out
7 nachten verbleven in april 2024
Reactie van Juliana Hendrickson op 9 mei 2024
Dear SamreenThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 – Uitstekend

Adrian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love our stay in bahia principe gran la romana, the rooms and the staff were amazing, arianna and genna from the entertainment team were always nice and taugth us how to dance , the entire team have excellent customer service skills .we will definitely be coming back.
8 nachten verbleven in april 2024
Reactie van Juliana Hendrickson op 9 mei 2024
Dear AdrianThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 – Uitstekend

Chariely Beltran

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy acogedor me encanto el personal muy amable
7 nachten verbleven in april 2024
Reactie van Juliana Hendrickson op 9 mei 2024
Estimada CharielyGracias por tomarse el tiempo de comunicarnos que ha tenido una fantástica estancia en nuestro hotel. Es alentador saber que hemos cumplido todas sus expectativas, excelentes servicios, personal y unas vacaciones de ensueño en el Caribe. Nos emociona saber que conseguimos nuestro objetivo, el pleno disfrute, relax y satisfacción de nuestros huéspedes.

10/10 – Uitstekend

Silva

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we spent 6 nights in this resort. I can say that we had a good time and the food was very good. the buffet option was one of the best because of the variety and the children definitely eat something. people are sociable. the children and the husband enjoyed it more since I had a reaction from a cream used before. I want to single out one person and her name was Yissell who helped me a lot in this situation because she convinced my daughter in a good way to stay in the miniclub and she activated her in many games because my daughter is a little difficult child. While my husband took care of the son and I did not go out in the sun because of the reaction on my face, with a few words she saved our vacation and her English was very good, I was surprised. Feedback
6 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 9 mei 2024
Dear Silva Thank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 – Goed

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
(Apologies for the long review) Stayed: 4/29-5/6 Pros: Staff: was immaculate, this is the 2nd All-inclusive resort we have been to (the other one was in Cancun) and this staff went above and beyond to ensure you were having a great time. They also learned our names and were very respectful. In particular "Joan Querillonsin" was a stand out for us. We met him on our first day and was so friendly. Every morning we had breakfast he was there and the Italian restaurant as well, very respectful. Activities: This resort has an activity board that gives details of the activities they will have in the resort. These include Volleyball, Pool Zumba, Mini golf, ping pong, etc. These activities keep the vibe alive and get all guests included and the staff is always so enthusiastic and talented as well. They also have children-specific activities like drawing and bracelet-making Cons: Pool: The time that we were there was considered Winter time so the pool was only open 8-6pm (8-7pm in summer months). I understand this is due to the children but my partner and I love swimming and this was a disappointment for us as we could not swim when it was not hot out. Food Options: The resort has a buffet, snack buffet, and 3 restaurants. The 3 restaurants are only open at night and REQUIRE reservations days in advance. Buffet has limited options and is open at weird times Room Service: There was none, no ability to get food delivered. 7.5/10: Overall had a great time!
7 nachten verbleven in april 2024
Reactie van Juliana Hendrickson op 9 mei 2024
Dear ChistopherWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

4/10 – Matig

Gisella

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Nothing unique about this property! I didnt like the romantic dinner package that they have. It was a waste of my money and the service was horrible! And definitely not enough activities
3 nachten verbleven in mei 2024
Reactie van Juliana Hendrickson op 7 mei 2024
Dear GisellaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

8/10 – Goed

Ana Yali, Torrington

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked all the entertainment throughout the day. I didn't like the lack of information about where everything was located from the front desk.
7 nachten verbleven in april 2024
Reactie van Juliana Hendrickson op 7 mei 2024
Dear AnaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.