The rooms and location are true highlights. Very comfortable and spacious guest rooms, located in the middle of Old Quebec, with easy access to everything.
The challenge we had was with check-in, resulting from the fact that there does't seem to be any on-site staff. We arrived early and was told our room wasn't ready, but someone would text us when it was ready. We never did receive a text. When we went back at the check-in time, our key was not inside of the self-service lock box. After calling and waiting on hold, someone eventually brought us a key, but it wasn't the correct key, and then we had trouble getting back in touch (no one was answering the phones) to rectify the issue. Eventually we found the person who provided us with the key and got things sorted, but it took a long time to figure out and it was difficult to get support when we needed it.
