Dear Ms. Heather,Thank you for your recent review and for your continued patronage of our property. We appreciate your kind words about the beauty of our resort and are grateful for your feedback.We would like to address your concerns about the reported illness. We have thoroughly reviewed our records and consulted with our health and safety teams, and we can confirm that there is no outbreak of salmonella at our property. While we empathize with your situation, it is important to note that attributing any illness to our hotel without irrefutable proof is not possible. Illnesses can have various causes and origins, and it is crucial to consider all potential factors. At Melia Punta Cana Beach Resort the health and safety of our guests are our top priorities. We would like to take this opportunity to provide transparency regarding our food handling procedures and protocols in place to ensure a safe and enjoyable dining experience for all. We adhere to strict food safety standards, including the Hazard Analysis and Critical Control Points (HACCP) system, which is internationally recognized for preventing food safety hazards. Our trained staff follows rigorous procedures at every stage of food preparation, from receiving and storing ingredients to cooking and serving meals. This comprehensive approach helps us maintain the highest levels of hygiene and sanitation in our kitchen and dining areas. Furthermore, we implement other industry best practices and guidelines to further enhance our food safety measures. Regular inspections and audits are conducted to assess compliance with these protocols and identify areas for improvement. Continuous staff training and education are also integral parts of our commitment to food safety excellence. In addition to our food safety protocols, we take proactive measures to monitor the health and well-being of our guests. The Medical Center located onsite maintains detailed records and logs to track any instances of illness possibly reported by guests. These records are regularly reviewed and analyzed to detect any patterns or trends that may indicate a potential health concern. If necessary, appropriate action is taken promptly to address the situation and ensure the safety of our guests and staff. At Melia Punta Cana Beach Resort, we remain vigilant in our efforts to provide a safe and enjoyable experience for all our guests. We appreciate your trust and confidence in our food handling procedures, and we are committed to upholding the highest standards of food safety at all times. If you have any further questions or concerns regarding our food safety practices, please do not hesitate to contact us. Thank you for choosing Melia Punta Cana Beach Resort for your stay. Sincerely,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Josephine Excelbe De Guzman,Thank you for this review about your stay with us at Meliá Punta Cana Beach.We are delighted to hear that the cleanliness and comfort of our hotel rooms met your expectations, ensuring a restful room experience. Our dedicated housekeeping team takes great pride in providing a pristine environment for our guests. It is also wonderful to know that our cocktail offerings added a splash of color to your stay, although we regret to hear that they did not meet your expectations in terms of strength. We appreciate your feedback as it helps us enhance our gastronomic experiences.We sincerely apologize for the inconvenience you faced during check-in and the confusion regarding spa pricing. Our service culture is built on efficiency and clear communication, and it seems we fell short in these areas during your visit. Rest assured, we are addressing these concerns to ensure a smoother and more transparent experience for all our guests. Additionally, we recognize the importance of language proficiency and are continuously working to improve our team's English language skills to better serve our international guests.We are grateful for your positive remarks on our room amenities and are pleased that you enjoyed the added touches provided in our accommodations.We look forward to seeing you again in the future. Kindest regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Tatiana,Thank you for sharing your feedback regarding your recent stay with us. We regret to hear about the challenges you encountered and appreciate the opportunity to address your concerns.At Melia Punta Cana Beach Resort the health and safety of our guests are our top priorities. We would like to take this opportunity to provide transparency regarding our food handling procedures and protocols in place to ensure a safe and enjoyable dining experience for all. We adhere to strict food safety standards, including the Hazard Analysis and Critical Control Points (HACCP) system, which is internationally recognized for preventing food safety hazards. Our trained staff follows rigorous procedures at every stage of food preparation, from receiving and storing ingredients to cooking and serving meals. This comprehensive approach helps us maintain the highest levels of hygiene and sanitation in our kitchen and dining areas.Regarding the medical assistance, our resort works with external medical services to ensure immediate attention for our guests. The fees for these services are determined by the external providers. We understand this can be awkward, and we are actively working to find more affordable and efficient solutions for our guests.We are concerned to hear about the issues with the room air conditioning and hot water. Our maintenance team strives to resolve such issues promptly. Please know that your feedback will be used to improve our service and facilities.As for the Level service, it offers additional amenities and exclusive areas for those who choose to upgrade. However, we ensure that all guests have access to a variety of dining options. We are sorry if this was not communicated effectively during your stay and will work on better informing our guests about all available options.Your comments about our staff's attitude and cooperation are taken seriously. We pride ourselves on providing excellent service and will conduct additional training to ensure our team meets the high standards we aim for.We value your feedback and are committed to making improvements based on your experience. We hope to have the opportunity to welcome you back and provide a much-improved experience.Sincerely,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Estimada Partner Couples,Muchas gracias por su reciente visita y por sus comentarios.Nos complace saber que nuestro personal ha estado a la altura de sus expectativas y ha contribuido a una experiencia positiva durante su estancia. Lamentamos mucho el inconveniente que menciona sobre la presencia de cucarachas en su habitación. Quisiera asegurarle que la limpieza y el bienestar de nuestros huéspedes son una prioridad máxima en nuestro establecimiento y este incidente no refleja los altos estándares que nos esforzamos por mantener. Esperamos poder recibirle de nuevo en un futuro próximo.Atentamente,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Nadia,Thank you for such a positive review.We are thrilled to hear that our gastronomic experiences delighted you, especially the variety of seafood, vegetables, fruits, and our tastiest ice-cream. It is wonderful to know that the room cleanliness met your expectations, with fresh towels provided daily. Our team is dedicated to offering an exceptional room experience and it seems we have succeeded during your stay. We also appreciate your high recommendation of the YHI Spa and the couple massage, as we strive to provide service culture that enhances our guests' wellbeing. Thank you for acknowledging the fun and entertainment of our evening shows and dancing, which are part of our efforts to create memorable moments for our guests.It would be our pleasure to have you return on another occasion.Very best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms Denise,Thank you for taking the time to leave a review.We are glad to hear that you appreciated the cleanliness and upkeep of our property. It's wonderful to know that upgrading to The Level enhanced your room experience, offering access to exclusive areas and dining options. However, we are truly sorry to hear that our gastronomic experiences did not meet your expectations. We pride ourselves on our diverse dining options and are disappointed to learn that the food quality did not live up to the high standards we strive to maintain. We continually aim to deliver a variety of culinary delights that cater to all tastes and will look into your comments further.We hope to be able to welcome you back for an improved stay.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Aislyn,Thank you for taking the time to share your review.We are delighted to hear that you had a great overall experience and appreciated the cleanliness and condition of our hotel. Our team strives to provide exceptional service, and it is wonderful to know we met your expectations in these areas. We regret to hear that your dining experiences did not meet your expectations. We take pride in our varied gastronomic experiences, featuring international cuisines at our Mosaico and Muoi restaurants, and we're surprised to hear your feedback about the food quality. Rest assured, we consistently monitor and enhance our culinary offerings to ensure every guest has a delightful dining experience.We hope to have the occasion to welcome you again.Kindest regardsDerryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Tim,We would like to thank you for this positive review.We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back on future occasions. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Mr. Joseph,We would like to thank you for this positive review.We're absolutely thrilled to hear that you found our hotel to be the best place and it's wonderful to know that our team member Katty made such a positive impact on your stay. Our room cleanliness, hotel condition, service, and room amenities are aspects we take great pride in, and it's rewarding to see these efforts reflected in your perfect ratings. It's guests like you that reinforce our commitment to our service culture and dedication to providing an exceptional room experience. We hope you also had the chance to indulge in our gastronomic experiences and rejuvenate at the YHI Spa.We look forward to welcoming you back on future occasions. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Mr. Eduardo,Thanks for taking the time to share your views of your visit.We are delighted to hear that you found our room cleanliness and service to meet your expectations to some extent, reflecting our commitment to providing an excellent room experience and service culture. However, it disheartens us to learn that your stay did not fully resonate with the tranquil and rejuvenating atmosphere we strive to offer through our wellness focus. We apologize for any inconvenience you experienced with the bed in your room; please rest assured that our team is dedicated to ensuring the comfort of our guests. Your feedback regarding the gastronomic experiences is invaluable, and while some premium dishes and drinks are offered at an additional cost, we pride ourselves on the variety of inclusive options available. We hope you had the opportunity to enjoy our YHI Spa and the serene environment it provides.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Mr. Meckes,Thank you for such a positive review.We are elated to hear that our commitment to a pristine environment and room experience met with your utmost satisfaction. It's wonderful to know that our meticulous attention to cleanliness, hotel condition, and service culture contributed to your positive impressions. Our team strives to deliver exceptional gastronomic experiences and a sense of tranquility in the heart of Punta Cana, and your recognition of these efforts is greatly appreciated.It would be our pleasure to have you return on another occasion. Very best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms Heidi,Thank you for such a positive review.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.It would be our pleasure to have you return on another occasion. Very best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Andrew,We would like to extend our sincerest gratitude for taking the time to share your recent experience at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and exceed our guests' expectations.First and foremost, we would like to address a key point regarding your review. Meliá Punta Cana Beach and Meliá Caribe Beach are indeed located within the same complex; however, they operate as independent hotels with distinct features and offerings. Meliá Caribe Beach caters primarily to families, while Meliá Punta Cana Beach is an adults-only resort.Regarding your experience as a The Level guest at Meliá Punta Cana Beach, we appreciate your feedback. The Level experience is designed to provide our guests with exclusive privileges and personalized services, including access to a dedicated VIP lounge, private beach area, upgraded amenities, and enhanced dining options. We regret to hear that you did not feel fully satisfied with the privileges offered during your stay. Rest assured, we are committed to continuously enhancing The Level experience to meet the expectations of our discerning guests.One of the highlights of staying at Meliá Punta Cana Beach is the diverse culinary offerings available to our guests. We take great pride in our array of restaurants, each offering unique flavors and culinary experiences. From casual beachfront dining to elegant à la carte restaurants, our guests have the opportunity to indulge in a variety of international cuisines prepared by our talented culinary team. We apologize if the options available during your stay did not meet your expectations, and we will take your feedback into consideration as we strive to enhance our dining offerings.Once again, we sincerely appreciate your valuable feedback and hope you have a change in your decision so we may have the opportunity to welcome you back to Meliá Punta Cana Beach in the future. Please do not hesitate to contact us directly if you would like to discuss your concerns further or if there is anything else we can assist you with.Warm regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Marie,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Sophie Beatrice,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Christian Javier Morales,We would like to thank you for this positive review.We are thrilled to hear that you found our room cleanliness and hotel condition to meet your expectations with a perfect score. It is wonderful to know that our service culture made a positive impact on your stay. Our team takes pride in offering a room experience that is meticulously designed for rest and relaxation, and we are glad you enjoyed it. We also hope you had the opportunity to indulge in our diverse gastronomic experiences, unwind in the serene ambiance of our YHI Spa, or partake in our 'Energy for life activities.'We look forward to welcoming you back on future occasions. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Apreciable Mountaha,Gracias por su amable valoración.Su excelente puntuación nos permite saber que se lleva un inmejorable recuerdo de su estancia en nuestras instalaciones y que encontró todo a su gusto. Trabajamos a diario por brindar la mejor de las atenciones a quienes nos visitan y celebramos haberlo logrado en su caso. Su satisfacción es nuestra mayor recompensa. Le damos las gracias por valorar positivamente el perfecto estado de limpieza y de mantenimiento de nuestro hotel. Se trata de un aspecto al que prestamos especial atención y nos alegra que así lo haya percibido.Nos encantará volver a hospedarle muy pronto. Le enviamos nuestros más cordiales saludos,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Steven,Thank you for sharing your experience with us.Nothing makes us prouder than knowing that our guests return home with a sweet aftertaste of the service and attention provided by our staff. We will be pleased to share your comments with them, who will be thrilled to know they were important in your stay. We hope to host you again soon to continue exceeding your expectations.Best regards.

Dear Kevin E,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Nancy,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Estimado Julio,Le damos las gracias por su excelente valoración.Nos alegra mucho que haya depositado su confianza en el Meliá Punta Cana Beach eligiéndonos como su hotel de confianza durante estos días que ha pasado en Punta Cana. Confiamos en que se lleve un maravilloso recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Apreciable Arleny,Le damos las gracias por su excelente valoración.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Adieney,Thank you so much for the fantastic 5/5 rating! We're absolutely delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We can't wait to welcome you back again soon!Warm regards,

Dear Maria,Thank you for taking the time to leave a review.It is concerning to hear that transportation options and room attention did not meet your expectations. Our team strives to offer impeccable service culture, and we take pride in creating exceptional room experiences for our guests. While we constantly seek to perfect all aspects of our hospitality, your feedback is invaluable in this continuous improvement process. Rest assured, we are dedicated to enhancing every facet of our resort, including the ease of transportation and the meticulous care of our accommodations.We hope to be able to welcome you back for an improved stay.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Peter,We would like to thank you for this positive review.We are thrilled to hear that you found our resort to be beautifully maintained and our staff to be exceedingly polite. It is our aim to ensure that each room experience is nothing short of immaculate, and we are glad to know we succeeded with you. Your comments affirm the dedication of our team to provide outstanding service culture, contributing to the relaxing atmosphere we strive for. We look forward to welcoming you back on future occasions. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Jorge,Thank you so much for the fantastic 5/5 rating! We're absolutely delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We can't wait to welcome you back again soon!Warm regards,

Dear Jeffrey,Thank you so much for the fantastic 5/5 rating! We're absolutely delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We can't wait to welcome you back again soon!Warm regards,

Dear Craig Edward,We would like to thank you for this positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on future occasions. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms. Norma,Thank you for taking the time to leave a review.It's delightful to hear that you chose to stay in our wellness section, aiming to provide an exceptional room experience and a sanctuary for relaxation. We regret to hear that certain aspects did not meet your expectations. Although our daily housekeeping service is a standard we are proud of, it appears we fell short in ensuring the cleanliness of your shower and the provision of towels. Furthermore, the variety of our gastronomic experiences is something we consistently aim to excel in, and we apologize if the selection did not satisfy your preferences. We also understand that the functionality of key cards is paramount for a seamless stay, and we are looking into this matter to prevent future inconveniences. Rest assured, our service culture is built on attention to detail and guest satisfaction, and your comments are invaluable in this continuous pursuit of excellence.We hope to be able to welcome you back for an improved stay.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms. Angelica,Thank you for taking the time to leave a review.We're glad to hear that you found our staff friendly and hope that their warmth and dedication to service culture contributed positively to your stay. However, we truly regret the inconvenience you experienced with the room key. While the context of our hotel does not specifically address room key issues, we take your feedback seriously and continuously strive to enhance our room experience to ensure the comfort and satisfaction of our guests.We hope to be able to welcome you back for an improved stay.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Amanda, Thank you for this review about your stay with us at Meliá Punta Cana Beach.We regret to hear about your challenges with securing a preferred spot by the pool or on the beach; our intention is to provide a tranquil environment for all our guests. We recognize the importance of a refreshing drink to enhance the vacation experience, and we're sorry to hear that there were inconsistencies with your orders. We continually strive to improve our service culture and are addressing your feedback with our team. As we cater to an international clientele, we are constantly working on enhancing our staff's language proficiency to better serve our guests.We look forward to seeing you again in the future. Kindest regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Jena,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Ms Beth,Thank you for such a positive review.We're delighted to hear that the serene ambiance and meticulous upkeep of our pool area and beach contributed to your relaxing stay. Our team is committed to providing exceptional service culture, ensuring each guest feels well attended to. It's wonderful to know that the natural beauty of our grounds added to the enjoyment of your stay, reflecting the high standards we strive for in room experience and overall hotel condition.It would be our pleasure to have you return on another occasion. Very best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Laura M Maldonado, Thank you for this review about your stay with us at Meliá Punta Cana Beach.We're thrilled to hear that our commitment to room cleanliness, hotel condition, and service met your expectations. We pride ourselves on offering a top-tier room experience and are glad that it contributed to labeling your trip as 'best ever.' We look forward to seeing you again in the future. Kindest regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ciang Ling,Thank you for taking the time to provide your feedback.We are delighted that you appreciated the service culture our team strives to uphold. It's disheartening to hear that some aspects did not meet your expectations. We take pride in providing a premium room experience and are continuously working to enhance all aspects of our guest's stay. While we always aim for the highest standards, we acknowledge there may be room for improvement and appreciate your candid observations. Rest assured, we are committed to providing our guests with exceptional gastronomic experiences, relaxing moments at the YHI SPA, and an overall sense of wellbeing.We hope to have the opportunity of welcoming you back in the future. Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Mr. Alex,Thanks for taking the time to share your views of your visit.We regret to hear that some aspects did not meet your expectations. While we take pride in our service culture, we apologize if our service did not fully align with your needs, however, we would like to take this moment to comment that our hotel offers different levels of accommodation to satisfy the preferences of everyone who visits us.The Level is designed to offer an elevated experience, and while we understand your concerns about exclusivity, it is intended to cater to guests seeking additional personalized services.We also understand your perspective on the entertainment offerings and are continually working to enhance our Energy for Life activities for our guests' enjoyment. Regarding the beverage options, our all-inclusive resort aims to offer a wide variety of choices, and we regret if you felt the need to pay extra for certain drinks. We are sorry that this has been your perspective of the services that our hotel offers. We can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up.Meliá Punta Cana Beach is always making improvement in order to offer the best accommodation experience for all our guests.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy with us the wonders that the caribbean has to offer.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Mr. Carlos, Thank you for positively reviewing your visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Estimado Miguel,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Nos alegra enormemente saber que la limpieza de la habitación y el estado del hotel estuvieron a la altura de sus expectativas, así como el servicio que recibió. Nuestro compromiso con una cultura de servicio excepcional es fundamental en nuestro establecimiento y nos complace que esto se refleje en su experiencia. Por otro lado, lamentamos que la variedad de licores no haya cumplido con sus expectativas y tomamos nota para evaluar nuestras opciones disponibles. En cuanto al servicio de transporte interno, siempre buscamos maneras de optimizar la comodidad y satisfacción de nuestros huéspedes, y sus comentarios son valiosos para nosotros en este proceso de mejora continua.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Atentamente,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear GURJEETThank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Mr. Roland,We'd like to thank you for taking the time to review your experience.It delights us to know that our team's service culture made a positive impression and contributed to the enjoyment of your 7-day stay. We're also pleased to hear that the gastronomic experiences at our restaurants satisfied your taste buds. However, we regret the inconvenience you faced concerning the room towels. Rest assured, we are committed to ensuring that our room experience meets the high standards our guests expect. Your feedback is invaluable in helping us maintain and improve the service we provide.We hope to have the opportunity of welcoming you back in the future. Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms Annabel,Thank you for your positive review, we appreciate it.We are delighted to hear that you had an amazing time enjoying our beautiful beach, pools, and the wide range of gastronomic experiences available. It’s wonderful to know that the variety of activities we offer contributed positively to your stay.We hope that you will return on another occasion. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms Tiziana,Thank you for such a positive review.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We look forward to welcoming you back on a future visit.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms Gina,Thank you for this kind feedback concerning your visit.We're thrilled to hear that you enjoyed the exclusive benefits of The Level, including the serene beach and pool areas reserved for those guests. It's wonderful to know that the variety and quality of our gastronomic experiences met your expectations, and that our room amenities contributed to a comfortable and memorable stay. Your recommendation is highly appreciated, and we're delighted to learn that you would consider returning to our sanctuary in Punta Cana.We look forward to the pleasure of seeing you again in the future. Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms. Lisa, Thank you for taking the time to share your comments.We're glad to hear that our variety of gastronomic experiences offered a wide selection, although we regret to hear that they did not meet your personal taste preferences. Our culinary teams are dedicated to providing a diverse range of quality cuisine, and we're continuously refining our offerings to delight the palates of our guests. Your feedback is valuable as it helps us to enhance our service culture and ensure that future guests have an exceptional room experience.We look forward to seeing you again in the future. Kindest regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Walter,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Michael,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management