Upon arrival, check-in was swift and accompanied by a refreshing complementary drink. The resort's transportation system proved efficient. However, the initial excitement waned upon entering the room. The space felt damp and inadequately cleaned. Requested bed sheet replacements due to stains and hairs were repeatedly forgotten, necessitating multiple reminders. Regrettably, this lack of attention to detail extended to housekeeping, as our room was overlooked for cleaning on two occasions, requiring persistent calls for rectification.
The highlight of the resort was its stunning beach area, complemented by various bars and food options. Unfortunately, the culinary experience failed to meet expectations. Across multiple restaurants, including the buffet, the food lacked quality and flavor, leaving much to be desired.
Entertainment proved to be a mixed bag. While the Michael Jackson tribute, impressed, others fell short, with one evening no having a show. Despite guest complaints, the resort failed to address this shortfall adequately, leaving guests without alternative options for amusement.
Perhaps the most concerning aspect of my stay was the resort's handling of a volatile situation involving another guest. Despite exhibiting violent behavior and causing damage, the individual was continually supplied with alcohol, exacerbating the situation. This lack of responsibility and concern for guest safety left a lasting impression of discomfort and unease.