Praia do Gragoatá

Enkele etages van het hotel zijn in verbouwing. Wij zaten op de 13de etage die onlangs was verbouwd. De kamer was goed, schoon en voorzieb van airco en tv. Het ontbijt is goed en uitgebreid alleen is de ruimte te klein voor het aantal gasten, zeker op een zondag. Tijdens ons verblijf werkte voornamelijk maar 1 lift. Die werd ook gebruikt door het schoonmaakpersoneel, etc.

Quarto limpo e muito bonito, funcionários atenderam super bem e me responderam rápido! Recomendo demais

When we first arrived, I left my husband in the cab while I went inside to check the apartment. The apartment itself was dark but clean and comfortable. However, when I went back outside to get my husband, I became locked inside the reception area for approximately 10 minutes. There was no doorman, buzzer, or other way to contact someone for assistance, and I had no way to exit through the main entrance. This created a serious safety risk because I was trapped in an unsecured area with no reliable means of escape or communication. I eventually found a dark back door and used it to exit through what appeared to be an abandoned garage. This was also dangerous because the area was poorly lit, unfamiliar, and did not appear to be intended for guest access. In an emergency, being unable to exit safely through the main entrance could leave guests trapped or force them to use an unsafe route. The building’s access and emergency-exit arrangements should be addressed immediately.