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Beoordelingen van Casa do Mercado

4 out of 5
Casa do Mercado
Largo Camões, 21, Ponta Delgada

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 36 van 66 beoordelingen" "
Gastenscore: 8 - Goed. 18 van 66 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 66 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 66 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 66 beoordelingen" "

9,2/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Talia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Bryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet space in a great central location. Excellent value for the price.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are friendly, helpful and accommodating.
1 nacht verbleven in april 2024

8/10 – Goed

Carmichael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Great location. Some minor cosmetic issues with the unit itself but kept clean. Staff was attentive but have limited servicing hours. Responses may be delayed depending on when your questions are sent. One little negative is that there is no elevator. This is expected , however, as most locations in city center will not have elevators unless staying in a hotel. I planning on staying in units 8 or above, be prepared to walk up multiple flights of stairs with luggage.
4 nachten verbleven in april 2024

8/10 – Goed

Juan J

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Marcel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very kind and helpful staff. Can only recommend.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Mala

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

8/10 – Goed

Denny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property and helpful staff. Great value stay for the cost. I would stay there again.

10/10 – Uitstekend

Andrea

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff here were so incredibly nice and quick to respond to any questions or requests we had. We communicated via Whats ap (text) and that was convenient with the cell phone plan we purchased at the airport. There was no one at the concierge desk at this location but it didn’t matter with the convenience of texting when necessary. The facility is clean and the room was spacious and bright. The only negative were all the stairs to get to the upper floor for senior guests. Something to keep in mind if you are unable to climb up 2 flights of stairs with your luggage by yourself. The location is right in the city centre with lots of shops and restaurants all around. It is also close to the airport bus stop (5 min walk) and literally a 5 minute walk to the board walk/boats and all the restaurants along the water. The area was safe and definitely had all the cultural beauty surrounding it. We were just 5 mins away from where they had the beer fest/dj/welcome gates. Overall, great location, lovely place to stay, great staff and service.
5 nachten verbleven in augustus 2023
Reactie van Elisabete. op 6 sep 2023
Dear Andrea,Thank you very much for the time you took to comment us.It was a pleasure having you with us, we are glad to know that you enjoyed your stay with us and we hope to see you again in a near future.Kindest Regards, Casa do Mercado.

10/10 – Uitstekend

Katia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buena atención, un trato inmejorable. Instalaciones limpias
1 nacht verbleven in augustus 2023
Reactie van Elisabete. op 22 aug 2023
Dear Katia,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards, Casa do Mercado.

10/10 – Uitstekend

Teijo Olavi

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good service and a nice and clean room in the middle of the town.
7 nachten verbleven in mei 2023

8/10 – Goed

Ekaterina

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
6 nachten verbleven in april 2023

4/10 – Matig

Shahla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First the bad: Check-in is a hassle if you don’t have wifi or data. Expected to message them upon arrival for them to let you in. If you don’t have wifi you can’t easily message. I had messaged asking if I can check in early. They said no, which was fine. I showed up right at 2, messaged them but no answer for 4min. I called and they finally came by (they aren’t at the apartments but a few minutes away). Getting wifi to message and call for me who did not want to pay for data overseas was an issue. Also, parking is an issue. You have to go a few streets over to find parking. The good: Clean property, spacious and beautiful rooms. They had wine in the room for us and some water, which was really nice.
1 nacht verbleven in oktober 2022

8/10 – Goed

Bjarne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tagværelse i centrum
Godt værelselse med altantagvindue, som kræver en bedre vejledning. Trappen meget stejl, når kufferter skal bæres op og ned. Dejligt køkken og brugbar lille gårdhave, hvor 100 cigaretskodder mellem planterne dog bør fjernes. Det hele fungerer fint med nøgleboks
2 nachten verbleven in oktober 2022
Reactie van Tomás op 19 okt 2022
Thank you very much for your review!It was a pleasure having you with us.We hope to hear from you again in the future.

10/10 – Uitstekend

maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely and clean room in a great part of Ponta Delgada close to cafes, grocery stores. And the water!!
1 nacht verbleven in augustus 2022
Reactie van Tomás op 31 aug 2022
Thank you very much for your review!It was a please having you with us.We hope to hear from you again in the future.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2022
Reactie van Catarina op 22 aug 2022
Thank you very much for your time. We are very sorry that you did not enjoy your stay with us. Unfortunately, since it is an anonimous review and a it has no comment we cannot understand what happened and what needs to be improve in our part.Kind Regards.

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bien situado, personal muy atento.
1 nacht verbleven in augustus 2022
Reactie van 2RC op 19 aug 2022
It was a pleasure having Laura as a guest. We hope to see you in a near future.

8/10 – Goed

Jean-François

1 nacht verbleven in augustus 2022
Reactie van Tomás op 7 aug 2022
It was a pleasure having you with us. We hope to hear from you again in the near future.

10/10 – Uitstekend

Maxime

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Corey

1 nacht verbleven in juli 2022
Reactie van Tomás. op 26 jul 2022
It was a pleasure having Corey with us. We hope to hear from you again in the near future.

10/10 – Uitstekend

Patrick

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, very quiet and all round great stay!
1 nacht verbleven in juli 2022
Reactie van Rodrigues op 20 jul 2022
Thank you for your comment

6/10 – Redelijk

Kristin

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Very clean, lovely decor and architecture, but basic amenities like shampoo/lotion or even coffee pods for the coffee maker not available. Full kitchen but no salt, pepper, cooking oil, etc. Room to improve!
1 nacht verbleven in juni 2022
Reactie van Antonio Rodrigues op 20 jul 2022
We thank you for your observations, we will try our best to improve. Best regards

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hôtel confidentiel en plein centre
Très bien accueilli dans un hôtel très moderne .Chambre agréable avec une literie très confortable et une belle salle de bain. Petit déjeuner en panier devant la porte le matin avec une cuisine entièrement équipée à disposition. Situé en plein centre c’est un très bon plan pour un court séjour : je recommande vivement
1 nacht verbleven in juni 2022
Reactie van Rodrigues op 20 jul 2022
Thank you for your comment

8/10 – Goed

Henrik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Arrival
I found the arrival and check in a little complicated, but otherwise everything else was fine.
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Arlindo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cinco estrelas
Foi excelente
1 nacht verbleven in mei 2022

8/10 – Goed

Marie

1 nacht verbleven in maart 2022

6/10 – Redelijk

Jose

Reisde met partner
He probably is much more pleasant in the summer very humid walls were wet but overall an OK place if you’re on the budget
1 nacht verbleven in december 2021

8/10 – Goed

Maria

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Confortável
3 nachten verbleven in juni 2021
Reactie van Nicolau op 20 jun 2021
Thank you

10/10 – Uitstekend

Patri, Sevilla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La habitación era buenísima, la cocina compartida pero tenía de todo y bastante limpia siempre, todo en general estaba bastante bien.
7 nachten verbleven in oktober 2020
Reactie van Nicolau op 11 nov 2020
Thank You :)

10/10 – Uitstekend

José Maria Goulart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2020
Reactie van Nicolau op 11 nov 2020
Thanks for your review

8/10 – Goed

Federica, Roma

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Complessivamente curato,sobrio e pulito. Posizione ottima
1 nacht verbleven in september 2020

10/10 – Uitstekend

Cidallia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2020

2/10 – Ontzettend slecht

Iván

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My flight got cancelled and they did not give me an option of reimbursment or voucher, despite advising 11 days before the date.
4 nachten verbleven in augustus 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Beautiful property, unsatisfactory service
Casa do Mercado is a beautiful property but the service was not good. I booked my stay with breakfast but did not receive it. I didnt receive any instruction on how breakfast was served. I saw that other guests had breakfast delivered outside their room but none was delivered outside my room. I wasted money by booking breakfast which was never received. Coffee machine in room had no coffee, water bottle in room was empty and not refilled. WIFI poor.
2 nachten verbleven in augustus 2020

10/10 – Uitstekend

Geverifieerde reiziger

6 nachten verbleven in maart 2020
Reactie van Nicolau op 30 mrt 2020
Muito obrigado pela sua avaliação

10/10 – Uitstekend

Carmen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The facilities are amazing, perfect location, clean and roomy. I would recommend this property for any length of stay.
1 nacht verbleven in februari 2020
Reactie van Nicolau op 2 mrt 2020
Thank you very much for your stay and review. We hope that you return again soon With regards from Ponta Delgada

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Very clean and close to everything.
5 nachten verbleven in januari 2020
Reactie van RODRIGUES op 1 feb 2020
Thank you for staying with us, it was a pleasure to host you. Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed staying at This hotel. It was right in the centre of Ponta Delgada. Everything we needed was within walking distance.
14 nachten verbleven in januari 2020
Reactie van Rodrigues op 1 feb 2020
Thank you for staying with us, it was a pleasure to host you. Best regards

2/10 – Ontzettend slecht

Mário

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Money money money
I didnt stay , my flight was cancelled from Flores Island to Sao Miguel Island , an email from Sata airlines was immediately sent to the hotel and Sata airlines also immediately called the property to inform about the flight cancellation due to a storm . At the same time Hotels gold team made a phone call and explained the situation asking for the refund ( booking was made on the previous night) or at least to change the reservation date for the next day but the manger was not open to any solution except for keeping the money and to follow the cancellation policy ,black and white word by word. I also called the property manager but i received the same answer , cancellation or another date is not possible ,i will just keep the money . Never this happenned before anywhere else in the world , usually in special conditions a hotel manager understands that a flight cancellation due to bad weather is something unexpected and different from a no show but this Azorean hotel ,that i am sure sometimes has the same issue when flying to mainland due to frequent bad weather in the middle of the atlantic, had no mercy , money money money !
1 nacht verbleven in januari 2020
Reactie van Casa do Mercado op 15 jan 2020
Compreendemos a sua frustração, pelo cancelamento do voo mas infelizmente são situações que não podemos controlar. Não nos foi pedido a alteração de data da reserva, mas sim o reembolso total do valor da mesma. Teriamos alterado com todo o gosto se fosse feito tal pedido, como já fizemos com outros clientes. Uma vez que a declaração de cancelamento de voo da companhia de aviação que nos foi enviada, não refere cancelamento devido a condições climatéricas, não conseguimos perceber o seu comentário. Seria sensato compreender que se aceitasse mos todos os pedidos de reembolso por cancelamentos de voo, seria uma despesa para nós descabida uma vez que a companhia em questão tem uma taxa de cancelamento elevada. A satisfação dos nossos clientes é para nós deveras importante e trabalhamos arduamente para satisfazer por completo todas as expectativas dos mesmos. Temos uma pontuação geral de 4.4/5, a comprovar a qualidade do nosso serviço. Agradecemos a sua preferência. Com os melhores cumprimentos, Casa do Mercado

10/10 – Uitstekend

Elen, Barcelona

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy céntrico. Habitación amplia. Muy amables, nos devolvieron de motu propio la mitad del importe porque la habitación era de diferentes características a la contratada ( carecía de cocina). Eso dice mucho de la honradez del establecimiento.
8 nachten verbleven in december 2019
Reactie van Nicolau op 6 jan 2020
Thank you very much for your review and preference. We hope that you return again soon :)

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2019
Reactie van Nicolau op 27 dec 2019
Thank you very much for your stay and preference. We hope that you return again soon. With regards from Ponta Delgada

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
The room was lovely and clean. There were big windows in the bathroom and bedroom that opened up to a small balcony and view of the street below. It was quiet and the staff are amazing. We have stayed in 3 of the hotels under this company; casa conforto, casa Mercades, and casa arcades. They were all inexpensive, clean, modern and comfortable. We will be returning and this will definitely be where we stay.
1 nacht verbleven in oktober 2019
Reactie van Nicolau op 30 okt 2019
Thank you very much for your words and review. We hope to see you again soon. With regards from PDL

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
7 nachten verbleven in oktober 2019
Reactie van Nicolau op 30 okt 2019
Thank you for the evaluation :) With regards from PDL

8/10 – Goed

Geverifieerde reiziger

7 nachten verbleven in oktober 2019
Reactie van Nicolau op 24 okt 2019
Thank you for your review. We hope that you enjoyed your stay. With regards from PDL

8/10 – Goed

Jenna

3 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Neat and clean. Perfect location to walk to waterfront for Food and drink. Quiet.
1 nacht verbleven in oktober 2019
Reactie van Nicolau op 15 okt 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

8/10 – Goed

B, Vancouver, Canada

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was surprisingly modern and comfortable - nicer in real life than the pictures, even (which is rare for hotels)
1 nacht verbleven in oktober 2019
Reactie van Nicolau op 15 okt 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2019
Reactie van Nicolau op 15 okt 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

10/10 – Uitstekend

Sophie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a very nice stay. The host was super nice
1 nacht verbleven in september 2019
Reactie van Casa do Mercado op 29 sep 2019
Hello Sophie, Thanks for your message. Hope you enjoyed your stay with in Casa do Mercado. I hope to see you again. Best Regards

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
We liked the location just a little east of city center but still very central. First floor rooms have very high ceilings. We appreciated the air conditioning in our room (had to work with settings to get it to quiet down). Simply and tastefully decorated. Bathroom was small but adequate. Really liked the skylight in the bathroom. We were in room 8 upstairs which tall people could not use due to beams and narrow doorways.We liked that it was on the quiet back of the house but floors were pretty creaky in our room. Felt badly for people below us. My main criticism is the bed. Queen sized which was hard to find. The Portuguese must love them some hard mattresses. I woke up with a sore back every morning. For that reason I would not recommend the place to anyone if one likes anything softer than a board. If I had slept better, I would have thought the place was an excellent value. We appreciated that staff used whats app for communication. The gentleman who checked us seemed very nice but spoke so fast we only got half of what he said.
3 nachten verbleven in september 2019
Reactie van Nicolau op 15 okt 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada