4/10
The checking experience was smooth and we were happy with the room. However the service is really bad in regards to cleaning the room. Apparently rooms are not cleaned if guests leave the room after 12 pm. I haven’t read anything about it before, also I wasn’t warned about this rule. I was ok with one day not having the room cleaned and called the front desk to make sure they clean the room the next day. The next day just to be sure, I went down to the front desk and I requested to replenish toilet papers and shampoo as they were running out, during the time we were out . Late evening we were back: Nothing happened! Still no toilet paper and shampoo replenished! So one call and one F2F requests simply didn’t work, the hotel staff didn’t listen at all. Therefore bad service!
Geverifieerde reiziger
5 nachten verbleven in augustus 2019