Hôtel près de Pinetree Park (Rockford)

« Everything was was amazing! »

« It was late evening when I arrived, and I was exhausted, so it was my own fault that I did not check the room thoroughly before I brought all of my belongings in (which should not be necessary, but it is these days). But I discovered a partially used soap and opened shampoos in the bathroom, and there was were numerous hairs on my pillowcase. The room had NOT been thoroughly cleaned! To her credit, the hotel clerk did offer me another room, but because it was so late and I was so tired and had...

« Hôtel à rénover dans zone commerciale en déclin. Proche de la rivière mais aucun accès. Aucune terrasse. Impossible d'ouvrir les fenêtres dans les chambres pour aérer. Chambres humides. Piscine petite, trouble et peu accueillante. Petit déjeuner très mauvais. A éviter »

« Our room was huge and the beds were very comfortable! »

« This place was extremely unclean. Door locks were not functional. Fixtures and furniture were broken. Plumbing and wiring was faulty. Walls, linens, and blankets were stained. Smoke detector had been removed and the while place smelled like cigarettes. Underside of mattress was stained and showed evidence of previous bedbug infestations. Definitely not up to code. »

« Poor breakfast options. We had to go elsewhere and pay for a better breakfast. I would not have minded paying more for a good breakfast at the hotel. One day they forgot to clean our room, they say because we had a no disturb sign at the door, bit this was not true. »

« Poor customer service ALL AROUND! 4 different staff members could not resolve either of the issues I had!! »

« Toilet seat unstable. No coffee maker. TV didn’t work that good. Splatter on the walls several areas. Stairwells had debris everywhere. Bed and linens were clean and comfortable. No shampoo in the shower. »

« My room was not ready and I had to wait for over an hour while they cleaned it however, the floor was wet from being mopped, our socks and feet were black from walking around in the room after it was supposedly clean. The check in on the computer screen was difficult to understand the person who was checking us in. He was not very professional when he asked me for my social media profile which I did not share. The female who was an actual person that came up to the desk was unpleasant and...

« Do not stay here! If you stay more than one night- the room keys only work for 24 hours at a time, so you will have to go to the desk and ask for your key to work again after 24 hours. They don’t tell you this, you figure out after getting to your room late at night on the 2nd night. The business center is just a computer with internet, no printer (I really needed to print something for my trip). The breakfast is just a waffle maker, toaster with bread, cereal, milk, butter, and that’s it. You...

« The breakfast was not up to par with price of the room. The room was not cleaned every day. For the asking price per night the room should be cleaned everyday. Very disappointing! »

« The front of the hotel is very deceptive. When I drove around the back to get to my room it was disgusting. The parking lot was over grown with grass growing out of the pavement and had large pot holes. The room was gross. The air conditioner didn't work well and was full of dirt and dust. The TV didn't work. The shower had peeling paint and stains on the walls. Every door frame was black with grime. The property was littered with trash. I felt unsafe and pushed a chair infront of the door...

« Bon choix chambre spacieuse et accueillante »

« La reception »

« This hotel charges for parking and we got an additional charge for a "restaurant room charge" that was not indicated on the booking information. So the cost of the room listed on Expedia ended up being less than what we paid. I was not happy about the additional charges. »

« Oui »

« Clean room, friendly and helpful staff. »