Exterieur

Beoordelingen van Sonesta Philadelphia Rittenhouse Square

4 out of 5
Sonesta Philadelphia Rittenhouse Square
1800 Market St, Philadelphia, PA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 793 van 1467 beoordelingen" "
Gastenscore: 8 - Goed. 371 van 1467 beoordelingen" "
Gastenscore: 6 - Redelijk. 155 van 1467 beoordelingen" "
Gastenscore: 4 - Matig. 82 van 1467 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 66 van 1467 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Ewout, Rotterdam

Zakenreiziger, Reisde met partner
Positief: Netheid
Good central location. A bit old hotel. Small room if low price option chosen
3 nachten verbleven in oktober 2023
Reactie van Customer Service op 31 okt 2023
Ewout, thank you for sharing your feedback. It's excellent to hear you valued our prime location. Meanwhile, we understand that some guests may find our rooms to be a little compact. Rest assured we're always making improvements, and your feedback is invaluable in that process. We hope to have another opportunity to serve you better.

8/10 – Goed

Eugène

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Goed verzorgd hotel, op loopafstand van het stadhuis. In de omgeving zijn parkeergarages, die wel aan de prijs zijn. Geen negatieve punten aan dit hotel kunnen ontdekken.
Reactie van Reggie DeVose Director of Operations op 22 jun 2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read your comments. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again soon.

2/10 – Ontzettend slecht

Leon

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I will be sending a much more detailed explanation of my myself and wife’s experience, but along with uncleanliness in the hotel, we were met with subpar customer service, from check-in to check-out. There was no warm inviting feeling and often times, it was stressed that I made the reservation through a third party, so it seemed as though their service reflected. It was an overall awful and experience and we will not be returning.
1 nacht verbleven in mei 2024

4/10 – Matig

mike

Reisde met partner
Negatief: Voorzieningen
My car was broken into into their parking lot - they claim no responsibility
1 nacht verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Mike, it is unfortunate to hear about the incident in the parking lot. Thank you for sharing your concerns about your car. Security is taken very seriously, and we suggest discussing any unresolved concerns directly with the Ownership and Management of the garage as they are separately owned and managed. We had reached out to the Garage management as well and forwarded them the comments that you sent to us through your third party agency. Thank you.

10/10 – Uitstekend

Alberto

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and great staff
1 nacht verbleven in mei 2024
Reactie van Customer Service op 24 mei 2024
Alberto, thank you for your kind words! The team at Sonesta Philadelphia Rittenhouse Square is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Voorzieningen
Convenient to everything we needed. Walked from the Amtrak station to the hotel in 20 mins. Clean room, seemingly new bathroom, comfortable bed. No complaints. Only a small one—wish they gave us free bottled water as most hotels do now. But my husband and I would go back anytime.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Lisa, thank you for sharing your wonderful experience at Sonesta Philadelphia Rittenhouse Square. The convenient location and your remarks about the clean room and comfortable bed are much appreciated. We're glad to hear you and your husband enjoyed your stay. We're looking forward to welcoming you back soon!

6/10 – Redelijk

Paul, Allentown

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Several equipments in the fitness center were broken
2 nachten verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Paul, thank you for sharing your feedback. The maintenance team will look into the equipment issue in the fitness center. Your comments are appreciated and will help us improve.

10/10 – Uitstekend

Krishen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Krishen, thank you for your wonderful feedback. The team at Sonesta Philadelphia Rittenhouse Square is delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 – Uitstekend

Nigel

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice stay in a very central location
2 nachten verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Nigel, thank you for sharing your positive experience at Sonesta Philadelphia Rittenhouse Square. Our team is delighted you enjoyed our central location. We're looking forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Melissa, Chelsea

2 nachten verbleven in maart 2024
Reactie van Customer Service op 16 mei 2024
Melissa, your feedback is important to us. We regret to hear that your experience did not meet your expectations. If you could provide more specific details, it would help us address any concerns. Thank you for sharing your rating.

6/10 – Redelijk

Dr. Ulanda, BREINIGSVILLE

Positief: Netheid, personeel en service
Negatief: Voorzieningen
The parking was valet only. The parking attendant was brash and rude at times. There was chaos getting the car back and my car smelled like the attendant when I got it back. My seat cushion had been removed for their convenience and wasn’t returned, nice room but otherwise chaotic night.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Dr. Ulanda, we appreciate your valuable feedback. We apologize if your interaction with our valet service did not meet your expectations and if you experienced inconveniences. We're also glad to hear you found our rooms pleasing. We will take these points into consideration to improve our services and ensure a more relaxing experience for future guests. We hope you'll provide us with the opportunity to serve you again.

10/10 – Uitstekend

Virginia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 12 mei 2024
Virginia, we're delighted to know that your stay at the Sonesta Philadelphia Rittenhouse Square was enjoyable. We appreciate your excellent rating on Expedia and look forward to seeing you again soon.

4/10 – Matig

Susan

Negatief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Customer Service op 10 mei 2024
Susan, we noticed that your stay did not meet your expectations as reflected in your rating. We're here to help and would appreciate an opportunity to understand the areas where you feel we could improve. We invite you to share more about your experience, as we're dedicated to enhancing the quality of service for our guests. Your feedback is invaluable.

8/10 – Goed

Brian, Syosset

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and staff
2 nachten verbleven in april 2024
Reactie van Customer Service op 9 mei 2024
Brian, it's fantastic to hear your appreciation for Sonesta Philadelphia Rittenhouse Square's convenient location and our wonderful team members. We're grateful for your positive feedback and hope to see you again soon on your next visit to Philadelphia.

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Customer Service op 10 mei 2024
Andrew, thank you for choosing to stay at the Sonesta Philadelphia Rittenhouse Square. It is delightful to know you had a positive experience with us. We eagerly look forward to your next visit.

6/10 – Redelijk

Jose

Zakenreiziger
Negatief: Voorzieningen
Excelent location! The facilities are ok, could be modernized. Bed and pillows are awful and the wifi is not great.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 9 mei 2024
Jose, it's good to hear that you appreciated the location. We understand your sentiment about the on-site amenities needing a bit of sprucing up and are constantly looking to improve our facilities. We're sorry that you found the sleeping arrangements and Internet service less than satisfactory. Your experience is valuable to us, and your suggestions have been noted. We hope you'll consider us again, trusting that we can provide a more seamless stay.

10/10 – Uitstekend

Joanne

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Star who checked us in was awesome!!!
1 nacht verbleven in mei 2024
Reactie van Customer Service op 8 mei 2024
Joanne, it's delightful to hear that you had a pleasant experience during your check-in process at the Sonesta Philadelphia Rittenhouse Square. Knowing that our team members, especially Star, made your stay welcoming and smooth is why we do what we do. We appreciate your kind words and look forward to hosting you again in the future.

8/10 – Goed

Linda

1 nacht verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Linda, thank you for sharing your rating! The team at Sonesta Philadelphia Rittenhouse Square is delighted you had a positive experience. We're looking forward to welcoming you back soon.

10/10 – Uitstekend

Ryan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place
1 nacht verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Ryan, we're thrilled you had a pleasant stay at Sonesta Philadelphia Rittenhouse Square! It's rewarding to find out our guests recognize the effort we put into maintaining a pleasing environment. We're eagerly awaiting your next visit!

8/10 – Goed

Alonda

Zakenreiziger, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The onsite staff were very accommodating and the hotels proximity my points of interest was great.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Alonda, it's great to hear that Sonesta Philadelphia Rittenhouse Square's location suited your needs quite well. Your kind words about how accommodating our team members were is also much appreciated. We hope to have the pleasure of welcoming you back in the future.

6/10 – Redelijk

Jai

Reisde met familie
Negatief: Netheid
Bellman was helpful. All of staff, beds, cleanliness, etc meh
4 nachten verbleven in april 2024
Reactie van Customer Service op 6 mei 2024
Jai, thank you for recognizing the service provided by our bellman. It's disappointing to hear the rest of your stay didn't quite live up to expectations. We strive to deliver a superb experience for all, and your feedback is valuable. Rest assured, we will address your points to improve overall guest satisfaction. We hope to have another opportunity to impress you in the future.

10/10 – Uitstekend

Adrianna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 5 mei 2024
Adrianna, thank you for choosing to stay at Sonesta Philadelphia Rittenhouse Square. We are thrilled to know you enjoyed your experience. Your rating speaks volumes and our team couldn't be happier! We're looking forward to welcoming you back in the near future. Safe travels!

2/10 – Ontzettend slecht

Corie

2 nachten verbleven in april 2024
Reactie van Customer Service op 19 mei 2024
Corie, thank you for your feedback. Your experience is important to us. We regret that your stay did not meet your expectations. If you wish to provide more details, we would like to understand how we can improve for future visits.

10/10 – Uitstekend

Dannette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient place to stay at in the city. Staff were friendly and the property was very clean. Highly recommend!
1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Dannette, we're thrilled to see you found Sonesta Philadelphia Rittenhouse Square to be a convenient location for your city stay. It's wonderful to hear about your positive interactions with our team members and we're glad you found the cleanliness of our property to your liking. We appreciate your high recommendation and look forward to welcoming you back in the future.

10/10 – Uitstekend

Luz

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Confortable
1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Luz, it's fantastic to hear you found comfort during your stay at Sonesta Philadelphia Rittenhouse Square. We endeavor to create a relaxing environment for our guests and we're pleased we met that mark with you. We hope to welcome you back in the near future.

10/10 – Uitstekend

Jan

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Thank you for the fantastic rating, Jan!It's outstanding you had such a wonderful experience at Sonesta Philadelphia Rittenhouse Square. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 – Matig

Bensen, Ashburn

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The room smelled like smoke. Heat was not consistent. Felt hot then cold all night
2 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Bensen, it's regrettable to hear of your less than satisfactory experience. It's unfortunate that you encountered issues with the room's odor and temperature control. Your comfort is our number one priority, and we assure you that your concerns will be addressed. We hope to have the opportunity to host you again in the future to provide a better experience.

10/10 – Uitstekend

Laila

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Laila, thank you for taking the time to share your experience with us. We are delighted to know you've enjoyed your stay at Sonesta Philadelphia Rittenhouse Square, we strive to provide exceptional experiences for our guests. We are looking forward to welcoming you back for another memorable stay.

10/10 – Uitstekend

Kamlesh

2 nachten verbleven in april 2024
Reactie van Customer Service op 12 mei 2024
Kamlesh, it's wonderful to hear that you had a great experience at Sonesta Philadelphia Rittenhouse Square. We're delighted that you took the time to rate us. We hope to serve you again on your next visit!

10/10 – Uitstekend

Ken

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay location for business in center city
1 nacht verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Ken, it's wonderful to hear that Sonesta Philadelphia Rittenhouse Square provided an excellent stay experience for your business-related visit to the city center. We're delighted that you enjoyed the convenience of the location. We hope to have you with us again.

10/10 – Uitstekend

Christine

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
2 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Christine, thank you for your review! We're thrilled to hear you enjoyed your stay at Sonesta Philadelphia Rittenhouse Square. We hope to welcome you back on your next visit to the city.

8/10 – Goed

Sofía

Reisde met partner
Positief: Personeel en service, voorzieningen
Our room didn’t feel as modern as the rest of the hotel.
3 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Sofía, thank you for sharing your experience at Sonesta Philadelphia Rittenhouse Square. We're glad that you enjoyed the hotel overall, but regret to hear your room didn't meet your expectation regarding our contemporary ambiance. We constantly strive to keep our accommodations feeling fresh and updated, and we'll be sure to consider your feedback. We hope to see you again soon, providing a room that fully embodies our modern aesthetic.

8/10 – Goed

Nichol

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No real family food options located in the hotel.
1 nacht verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Nichol, thank you for sharing your thoughts. It's great to know that your overall experience at Sonesta Philadelphia Rittenhouse Square was positive. We understand the importance of having diverse dining options, especially for families. We're constantly working on enriching our offerings and appreciate your feedback. We hope to have you back soon.

6/10 – Redelijk

María. Del carmen

2 nachten verbleven in april 2024
Reactie van Customer Service op 4 mei 2024
We appreciate you taking the time to share your feedback, María.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 – Goed

Brandon

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel , would stay here again for any visit to Philadelphia.
2 nachten verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Brandon, thank you for choosing the Sonesta Philadelphia Rittenhouse Square for your stay. We're thrilled to hear you had such an enjoyable experience and that you would consider us for future visits to Philadelphia. Until then, we wish you safe and memorable travels.

10/10 – Uitstekend

Andrew

Zakenreiziger
Positief: Voorzieningen
Great location and friendly staff.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 13 apr 2024
Andrew, it's lovely to know you found Sonesta Philadelphia Rittenhouse Square's location to be ideal. We're especially delighted to hear our team members added to the positivity of your stay. We hope to welcome you back in the future.

4/10 – Matig

Christina

Zakenreiziger
Negatief: Personeel en service, voorzieningen
Service was bad . Front desk people are rude. Didn’t get house keeping as they said they would. And got charge these amenities fee without a heads up and when to find out they don’t even have the pool open.
2 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Christina, we appreciate the time you took to write this review. We understand your frustration about perceived service shortfalls, particularly regarding the front desk courtesy and a lapse in our housekeeping routine. It's important to us that our guests are well-informed about all fees, and regret any misunderstanding regarding our amenity fee and pool availability. We value your feedback as a pointer to areas where improvements may be needed.

10/10 – Uitstekend

Anand

2 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Anand, your excellent rating of Sonesta Philadelphia Rittenhouse Square brings us tremendous joy. We are delighted you had a pleasant stay and we sincerely hope to have the opportunity to welcome you back in the future. Thank you for choosing us.

8/10 – Goed

Melanie

1 nacht verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Melanie, thank you for your rating on Expedia. It's pleasing to know you enjoyed your time at Sonesta Philadelphia Rittenhouse Square. We hope to welcome you back for an even more remarkable experience in the future!

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Joshua, thank you for choosing Sonesta Philadelphia Rittenhouse Square and leaving such a fantastic score! It sounds like you had a great stay. We look forward to welcoming you back in the near future.

8/10 – Goed

Joanna, Acworth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walking distance around many sites around the city.
2 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Joanna, it's wonderful to hear you appreciated Sonesta Philadelphia Rittenhouse Square's prime location close to various city attractions. Our central position makes sightseeing much easier and efficient for our guests. We hope your next visit will be just as enjoyable.

10/10 – Uitstekend

Ronald

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Ronald, it's delightful to know you appreciated the cleanliness during your stay at Sonesta Philadelphia Rittenhouse Square. We consider it a key priority to ensure our guests enjoy a pristine environment. We look forward to your next visit.

10/10 – Uitstekend

Nicole, South Glens Falls

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel in a convenient location. Great staff too!
2 nachten verbleven in april 2024
Reactie van Customer Service op 4 apr 2024
Nicole, we're so glad you enjoyed your stay at Sonesta Philadelphia Rittenhouse Square. It's wonderful to hear you found our location convenient and our team members welcoming. We look forward to your return when you're next in Philadelphia.

4/10 – Matig

Dominique

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
I didn’t like how everything was charged separately. The fees combined added a significant amount to the cost of the room. Also there was a roach in my first room so I had to switch to a different one. It appeared as though this wasn’t an isolated incident.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Dominique, we take your concerns very seriously and truly regret the inconveniences you faced during your stay. While it's standard in the industry for certain services to incur additional charges, we understand how this might add up unexpectedly. With regard to your encounter with an unwelcome insect, please rest assured it's not a regular occurrence. Our team immediately takes action in such instances to ensure a comfortable environment for our guests. We appreciate your feedback and will use it as an opportunity for improvement.

4/10 – Matig

Sun

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The girls next door were partying non stop from 12 to 5am, can’t even fall asleep
2 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Sun, we sincerely regret to hear about the noise issues that disturbed your sleep. Our team is committed to providing a peaceful environment and we're disappointed that we didn't meet this expectation during your stay. Your feedback has been noted and will be used to better our guest services. We sincerely hope you'll consider giving us another opportunity to provide a better experience.

10/10 – Uitstekend

Kim, Hershey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was perfectly located.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Kim, thank you for sharing your experience at the Sonesta Philadelphia Rittenhouse Square. We're pleased to know our location worked excellently for your needs. See you again when you're back in the city!

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Andrea, thank you for your positive feedback regarding your stay at the Sonesta Philadelphia Rittenhouse Square. It delights us to hear that you enjoyed your experience. We eagerly anticipate your return visit.

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a great time! The room was clean, all the workers were very polite and helpful. The front. Desk worker even went as far as taking my pictures (which came out phenomenal btw). I’m from Philly and I did a staycation and I will definitely be back.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Stephanie, it's delightful to hear that you enjoyed your staycation at Sonesta Philadelphia Rittenhouse Square! We are thrilled to know the cleanliness of our rooms and the courteous service provided by our front desk team exceeded your expectations. It was wonderful helping create those phenomenal pictures for you as well. We eagerly anticipate your next visit!

10/10 – Uitstekend

Alexander

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel in the center of everything. Rey easy to walk to wonderful restaurants and events. Walking distance to the Mutter Museum, museums etc. the staff was very friendly and gave great recommendations. Will definitely revisit.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Alexander, we're thrilled to hear about your positive experience at Sonesta Philadelphia Rittenhouse Square. It's wonderful that our prime location allowed you to easily access nearby dining and cultural attractions. We're also delighted to hear our friendly team members offered great recommendations. Thank you for your kind words, and we're looking forward to welcoming you back for another visit in the future.

6/10 – Redelijk

Vincent

1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Vincent, it appears your stay left something to be desired as you left a mid-range rate. We would appreciate any further feedback you could provide about your experience. Your future insights will be valuable in our ongoing efforts to improve our guest experience.