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Beoordelingen van The Lugger Inn

3 out of 5
The Lugger Inn
3 Marine Terrace, Penzance, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 181 van 561 beoordelingen" "
Gastenscore: 8 - Goed. 191 van 561 beoordelingen" "
Gastenscore: 6 - Redelijk. 122 van 561 beoordelingen" "
Gastenscore: 4 - Matig. 49 van 561 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 561 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Goed hotel
Goed hotel, mooie ligging, te kleine parl king , maar op straat was her vrij parkeren... Prijs - qualiteit is dit een goed hotel , ontbijt zeer redelijk. avondeten was ook goed, misschien iets te kleine porties..
3 nachten verbleven in juli 2018
Reactie van Neddy op 26 jul 2018
Thank you for completing a review of our Inn we are pleased that you enjoyed your stay & we will look forward to seeing you again in the near future!

4/10 – Matig

william, the netherlands

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Hotel is in a poor condition to aks this kind of prices
1 nacht verbleven in juni 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Leuk hotel, met mooie erker en uitzicht op zee.
Leuke kamer met uitzicht op metershoge golven die tegen de kade klotsten. Live muziek. Aardig restaurant om de hoek.

10/10 – Uitstekend

Charles

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked it all good options I walking ditsnce great central view to die for
4 nachten verbleven in april 2024

10/10 – Uitstekend

A L

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
We've stayed here previously so when we decided to return to Penzance, Lugger Inn was our first choice. Beautifully decorated, inside and out. Great chef, great food, great service, great location.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A friendly environment where nothing is to much trouble to help you 💓 everything about the Lugger is fantastic.
2 nachten verbleven in september 2023

10/10 – Uitstekend

KHENITH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

8/10 – Goed

Barbara, Winnipeg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old building with charm and stairs. Full hot buffet breakfast. Room very comfortable with sitting area to watch pedestrians along the strand. Coffee and tea in room. 20 minute walk from bus/train station. Food trucks on strand, restaurant on bottom. Lidl groceries a 5 min walk away. Pubs and shopping close by. Bring a rain jacket.
2 nachten verbleven in september 2023
Reactie van Lugger op 21 sep 2023
Thanks for the great review it is very much appreciated!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Lugger op 21 sep 2023
Thanks for the 10 out of 10 it is greatly appreciated!

10/10 – Uitstekend

Bev

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just lovely stay fantastic carvery too
2 nachten verbleven in september 2023
Reactie van Lugger op 15 sep 2023
Thank you for the great review it is very much appreciated!

10/10 – Uitstekend

Mandy, EXETER

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, fresh and tidy. Everything I needed for a short stay - including a fan which was critical!!! Parking, not quite as easy as expected - did end up in a car park, with additional cost.
2 nachten verbleven in september 2023
Reactie van Lugger op 13 sep 2023
Many thanks for the great review it is very much appreciated!

10/10 – Uitstekend

Gary

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The shower was a bit challenging to get the right temperature but after awhile got it sussed
10 nachten verbleven in augustus 2023
Reactie van Lugger op 1 sep 2023
Thanks for the review it is very much appreciated!

8/10 – Goed

Elizabeth

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were great and helpful. Good food. Sheets clean. Only negative was toilet (dodgy flush) and shower (very low pressure) but fine for the cost.
5 nachten verbleven in augustus 2023
Reactie van Lugger op 1 sep 2023
Thank you for completing a review of our INN, it is very much appreciated, we note your comments.

10/10 – Uitstekend

Alex

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic little hotel with great staff!!
The location, staff, rooms, quality of food absolutely fantastic, the room I was in was a little hot but bearable especially considering it had the sun in it from morning until night, it could have done with a fan or something but like I said it was bearable, the only thing missing from the room was an iron but other than that it was perfect. The room was really spacious, cleaned daily, the breakfast was one of the best hotel buffet breakfasts I have had for a very long time. The bar prices were very fair, £4-£5.50 a pint, the even meals were very well portioned and at a fair price. It was a quiet hotel, I hardly heard any of the other guests and considering I was above the bar hardly heard them even though it was fairly busy… and I had the windows open. The staff were very friendly and helpful, I would highly recommend this hotel to anyone.
3 nachten verbleven in augustus 2023
Reactie van Lugger op 1 sep 2023
Thanks for the great review it is very much appreciated! Just for future reference we do provide an iron and ironing board on request....and we also have fans, please do not hesitate to ask us on your next stay!

6/10 – Redelijk

Aroline

Positief: Personeel en service
Excellent and polite staff. Room was kept clean everyday. The rooms needs maintenance - old curtains, toilets dated, no exhaust in toilets.
4 nachten verbleven in augustus 2023
Reactie van Lugger op 1 sep 2023
Thank you for your review, it would be good to know which room you stayed in please? As all our curtains are relatively new? and it would be helpful if you could have let us know of any maintenance issues during your stay, perhaps we could have moved you and made good any issues?

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great value for money.
The breakfast was excellent and the service the same and super friendly (without being in your face). It’s right on the sea front so really convenient for everything. Parking can be tough, but I was lucky. I’d definitely stay here again if ever in the area!
2 nachten verbleven in augustus 2023
Reactie van Lugger op 25 aug 2023
Thanks for the great review, it is very much appreciated!

6/10 – Redelijk

Katherine

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Good location, but outdated furniture, tiny bathroom, uncomfortable beds and paper - thin walls. Breakfast was ok, but poor quality.
2 nachten verbleven in augustus 2023
Reactie van Lugger op 11 sep 2023
Thank you for your review so sorry that we did not meet your expectations.

8/10 – Goed

Fahd

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Lugger op 18 aug 2023
Thank you for completing a review of our INN, it is very much appreciated!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Lugger op 14 aug 2023
Thank you for the great review it is very much appreciated!

10/10 – Uitstekend

Martin

4 nachten verbleven in augustus 2023
Reactie van Lugger op 14 aug 2023
Thank you for the great review it is very much appreciated!

8/10 – Goed

Markus

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2023
Reactie van Lugger op 14 aug 2023
Thank you for the great review it is very much appreciated!

6/10 – Redelijk

Julie

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Slightly disappointed
Kitchen extractor fan directly below room and could be heard from bedroom. Cooking fumes/smells came straight through window. Lack of mirrors and getting ready areas and the bed creaked and mattress looked old and only 1 accessible plug socket.
3 nachten verbleven in augustus 2023
Reactie van Lugger op 14 aug 2023
Thank you for the review, we did sort the issues that you raised at the time of your stay with us, we explained that the extractor fan is switched off every evening by 9pm, so this would not hinder your sleep, we gave you a mirror for the bedroom, the bed is just 1 year old and the mattress is only 9 months old so no idea why it creaked, there are three plug sockets in room 3??? We are sorry that you were not happy with your stay, we thought when we spoke with you that all was fine?

8/10 – Goed

Anna

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a lovely stay, the staff is extremely friendly, location is brilliant, right next to the sea, near the Jubilee Pool and very close to Newlyn. All the amenities were nearby. Breakfast was included, which is a lovely bonus. We were late once, but we’re still allowed to have breakfast. Food is absolutely lovely. The room was spacious with a sea view and it was cleaned and towels have been changed everyday. The shower pressure was a bit low though and overall needs a bit of tlc.
5 nachten verbleven in juli 2023
Reactie van Lugger op 4 aug 2023
Thank you for the great review it is very much appreciated!

8/10 – Goed

Dakang

2 nachten verbleven in juli 2023
Reactie van Lugger op 4 aug 2023
Thank you for your review it is very much appreciated!

4/10 – Matig

noel

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
never ever again
so sad won’t be returning here again a little run down we’ll a lot actually evening staff very rude room was a dump even the sea veiw couldn’t hide the fact it was horrible so sad but never ever again………steer clear
3 nachten verbleven in juli 2023
Reactie van Lugger op 28 jul 2023
Thank you for the review what a shame that you didn't mention any of the issues whilst you were staying with us? we would like to think that we could have sorted any issues for you whilst you were here...we welcome your feed back and we will take these issues seriously.

10/10 – Uitstekend

Ken

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Met and exceeded expectations.
The hotel is located on the sea-front and within easy walking distance of the town centre and the bus station. Good-sized rooms, well prepared and enjoyable breakfast and dinner and the bar offers a wide selection of drinks. Full marks too for the staff, who are polite and helpful.
7 nachten verbleven in juli 2023
Reactie van Lugger op 28 jul 2023
Thank you for the great review it is very much appreciated!

8/10 – Goed

Philip

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property is right on the main road passing through Penzance, so if you have a room with a view of the sea, then you also get the traffic and noise, plus if you are on the the 1st floor you get people at the outside pub seating area being able to look right into your room. Other than that it is a convenient place to stay and have access to the old part of Penzance.
2 nachten verbleven in juli 2023
Reactie van Lugger op 4 aug 2023
Thank you for your review it is very much appreciated!

8/10 – Goed

Christopher

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Nice location but run down
Hotel was in a nice location. On the sea front, however the room was warm no Air Conditioning or fan provided seagulls were nesting opposite so they were quite noisy so during the day could have the windows open but at night was loud. Building work was being done which we weren’t aware of drilling at 8am outside our room. Breakfast caters for older guests and varies day to day. First day only orange juice on offer but rest of the week apple juice was on offer. In terms of food breakfast items was things like prunes and grapefruit with natural yoghurt. Cooked breakfast consists of sausages left to go hard under the heat lamps, bacon going the same way, also toast isn’t cooked to order or able to cook yourself it is made and left under the heat lamp too. Bed war uncomfortable lumpy and mine had a sharp bit in it that really hurt me when getting into the bed. Double is just two singles pushed together. Room was dated with chunks of paint missing and mould growing in the corner of the room, half of the room lights didn’t work only the bathroom light and the light above the bed worked even then there was two above the bed and only one of them worked. Don’t think rooms are checked very often for if stuff is working. Also rooms have kettle but no way of filling it up as the sink is so tiny.
4 nachten verbleven in juli 2023
Reactie van Lugger op 28 jul 2023
Thank you for leaving a review, we are sorry that we did not meet your expectations, we would like to think that you could have mentioned any of theses issues during your stay as it is difficult to sort anything out when a guest has departed, with regards to the bed it is a zip and link bed which means the two 5 ft beds link together via a zip system affording the bed to be a king size bed or if needed two larger singles, we would never just have two beds pushed together as out health & safety would not permit this! the works being carried out were not on our premises and we were not informed of any work taking place either so we can only apologise for this, our building is old pre-1925 we do redecorate every winter, but obviously the building is old and is very busy so some areas may be in need of painting, thank you for bringing this to our attention. Sorry about the seagulls unfortunately living by the sea we do tend to be over-run especially during the summer months when they are as you say nesting! Our rooms are checked every day we are sorry that the light was missed.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were excellent. Really nice and helpful. Lovely rooms and superb food.
2 nachten verbleven in juli 2023
Reactie van Lugger op 24 jul 2023
Thank you for the great review it is very much appreciated!

10/10 – Uitstekend

CHARLES

3 nachten verbleven in juni 2023
Reactie van Lugger op 28 jul 2023
Thank you for the 10 out of 10 review it is very much appreciated!

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van Lugger op 24 jul 2023
Thank you for a great review it is very much appreciated!

8/10 – Goed

George W.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van Lugger op 19 jul 2023
Thank you for a great review it is very much appreciated!

8/10 – Goed

chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023
Reactie van Lugger op 17 jul 2023
Thank you for the 8 out of 10 review it is very much appreciated!

10/10 – Uitstekend

John

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very good place to stay clean good all round to stay would stay again
2 nachten verbleven in juli 2023
Reactie van Lugger op 24 jul 2023
Thank you for a great review it is very much appreciated!

10/10 – Uitstekend

WING SZE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023
Reactie van Lugger op 14 jul 2023
Thanks for the 10 out of 10 it is greatly appreciated!

8/10 – Goed

Eric

Positief: Netheid, personeel en service en comfort kamer
Pros and cons
Great location! The restaurant/bar have a very fun energy and vibe. The place is a bit rundown and kitschy. While our room was clean and comfortable, the bathroom and shower needed and updated and the interior hallways definitely need new carpet and a coat of paint. The staff were exceptional and very friendly.
3 nachten verbleven in juni 2023
Reactie van Lugger op 14 jul 2023
Thanks for the review it is very much appreciated and we do note your comments!

10/10 – Uitstekend

Robert

Positief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in juni 2023
Reactie van Lugger op 14 jul 2023
Thanks for the 10 out of 10 it is very much appreciated!

10/10 – Uitstekend

Sherryl

8 nachten verbleven in juni 2023
Reactie van Lugger op 24 jul 2023
Thank you for a great review it is very much appreciated!

8/10 – Goed

Håkan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juni 2023
Reactie van Lugger op 3 jul 2023
Thank you for taking the time to complete a review of our INN it is very much appreciated!

6/10 – Redelijk

Terje

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Slitt
Gammelt og slitt hotell.Ikke heis. Og trange trapper å dra kofferten opp gjennom. Lettere kaotisk parkering på utsiden. Rommet greit nok, men å finne ut av varmtvannet i dusjen var ikke lett. God engelsk frokost
3 nachten verbleven in juni 2023
Reactie van Lugger op 14 jun 2023
Thank you for your review, we are an old hotel/INN this building is actually two houses which were changed into a hotel in 1925, there is no room for a lift to be installed so we are sorry that this caused you difficulties during your stay with us, we pride ourselves on being a good clean family run INN and whilst we only have a small car park at least we have one...there is always the option to park for free on the promenade, most hotels and B+B's in the area do not have parking on site, we do hope these issues have been answered for you, kind regards the lugger!

10/10 – Uitstekend

Diane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would stay here again
The Lugger Inn had a great location - waterfront, walkable to restaurants, town, and the bus and train stations. My room was large and just as pictured. Breakfast was great and the staff were friendly. The only inconvenience was the lack of a lift.
4 nachten verbleven in juni 2023
Reactie van lugger op 12 jun 2023
Thank you for your review it is greatly appreciated! We apologise that you were not made aware that we do not have a lift here, unfortunately the building is too old for us to put one in, the building use to be x two houses that have been converted into our Inn.

10/10 – Uitstekend

Jean

3 nachten verbleven in april 2023
Reactie van lugger op 12 jun 2023
Thank you for your kind review 10 out of 10, it is greatly appreciated!

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I’m almost 80 years old, and I was on my dream visit to Cornwall when I injured my leg. The staff took such good care of me. I am ever so grateful for their kindness and courtesy, and for a wonderful stay looking at that incredible view. I can’t thank them enough.
7 nachten verbleven in mei 2023
Reactie van lugger op 12 jun 2023
It really was no trouble, we are so pleased that you are in full recovery and were able to still see our lovely cornwall whilst here, perhaps you will return again soon and we will look forward to seeing you!

10/10 – Uitstekend

Edith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The friendly staff. This is my second stay at The Lugger. The only negative is I experienced a party in the event room directly below my room for 4 hours. A calendar is posted if you wish to avoid. Others said they were not bothered.
7 nachten verbleven in mei 2023
Reactie van lugger op 12 jun 2023
Thank you for your review, yes, we do from time to time have fuctions here however the entertainment finishes 12 midnight prompt and the bar is 1am, our diary is always open for any enquiries with regards to entertainment here, we do our very best to move guests if they ask us to.

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in mei 2023
Reactie van lugger op 12 jun 2023
Thank you for the great review of 10 out of 10 it is very much appreciated!

10/10 – Uitstekend

Catherine

6 nachten verbleven in mei 2023
Reactie van lugger op 12 jun 2023
Thank you for the great review of 5 out of 5, it is very much appreciated!

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short Break
This is the third time that I have stayed at this hotel. All the time I have stayed I am looked after by all the staff. Room spacious and clean comfortable bed nice size bathroom. Good breakfast Wonderful location to explore. I will be back for further holidays.
3 nachten verbleven in mei 2023
Reactie van Lugger op 24 mei 2023
Thank you for a great review it is very much appreciated!

8/10 – Goed

Sara Marie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2023
Reactie van Lugger op 24 mei 2023
Thank you for the score review of 8 out of 10 it is very much appreciated!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
Not clean enough!
Nice bed, fresh bedsheets and towel, food was tasty ……what to improve: Fungus on the wall, dust on bed headboard frames, carpet not clean enough, spots on side couch …restaurant needs to be more spotless….plates, cluttery need to be clean and spotless…. Baby chair was very dirty.
2 nachten verbleven in april 2023
Reactie van Lugger op 24 mei 2023
Thank you for your review and we note your comments - all will be corrected and thank you for bringing this to our attention!

8/10 – Goed

Magdalena

Positief: Netheid, personeel en service en comfort kamer
Bathroom - low water pressure in 24 room. Food- not very fresh, especially the second evening. The owner-really friendly.
2 nachten verbleven in april 2023
Reactie van Lugger op 24 mei 2023
Thank you for your review, our building is very old and our boiler is on the ground floor, the room in which you stayed is in the eves of the INN therefore the pressure can vary at times especially if we have a full INN, we are sorry that you experienced this, with regards to the food not being fresh, we source all our food products locally and all are cooked to order so we are not sure what your issue was and we hope that you complained at the time as we are sure that we would have acted accordingly.