Kind Guest, Many thanks for the good review, we hope to see you soon in our hostel again!B.R.Lorenzo.

Kind Tabea,Thank you for the review, we manage 5 buildings during the day and our personnel needs to move to one another during the shift, with 3 cellphones, we try our best with what we have, we can arrange remote check- ins and answer the phone 16 hours a day, and provide reception during afternoon.B.R.

Kind Guest,Consider we always send instructions to get in the building even if we are not in office , also there are infos inside the envelope, we manage 5 different buildings together we probably were elsewhere, probably you arrived after reception time, that means that you should have contact us on the phone to tell us , and also to receive extra instructions if you couldnt manage to reach the room, its quite easy actually. The lockers can be used with locks , we sell them but arriving late without telling us we cannot provide those.I don't understand why should you judge other guest by the presence or not of any bags, they surely where guest that already checked in during the day, during reception time, like it should be. The numbers in reception are not incorrect , you simply digited wrong, just enter " 0039" before the other numbers...Next time I suggest you to call or send messages , email, help the people who is guesting you, they can solve problems and provide you a better service, in case.

Kind Michela,Thank you very much for the nice review, and for appreciating our work.See you next time.B.R.

Kind Ms Louise,Many thanks for your good review, see you next time!B.R.

Kind Yura,Many things you said are not correct , in particular:We have hot water all day in all rooms, we have a very big boiler tank , hundreds lts of water available even if everyone is having a shower its not a problem.All the rooms have an electric lock, and dont need keys from outside or inside, no one can enter the room from outside without the card linked to that room.Also, the rooms are cleaned every day , i dont think it was so dirty as you say .Consider also that is an hostel..if you need different comforts maybe its better if you look for 4 star hotel.Thanks for your time.B.R.