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Beoordelingen van Nest Paris la Défense-MGallery

5 out of 5
Nest Paris la Défense-MGallery
33 Voie des Sculpteurs, Puteaux, Hauts-de-Seine

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 419 van 794 beoordelingen" "
Gastenscore: 8 - Goed. 260 van 794 beoordelingen" "
Gastenscore: 6 - Redelijk. 72 van 794 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 794 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 794 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gabriella

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Margaux front office manager op 26 feb 2024
Dear Gabriella,Thank you so much for your feedback. We hope to see you soon !

2/10 – Ontzettend slecht

sietse

2 nachten verbleven in juli 2023
Reactie van Justine, Assistant front office manager op 21 jul 2023
Dear Sietse,We are truly sorry that your stay was not up to your expectations with us. Please feel free to contact us if you would like to give us more details as we do not know what went wrong during your stay. We would like to make sure this does not happen again.We hope that we can gain your trust again in the future.Best regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
Goede locatie, hotel is wel wat minder nu het geen Sofitel meer is. Ook parkeren kan niet meer onder het hotel Hiervoor kan je terecht nij Villion Indigo
2 nachten verbleven in oktober 2021
Reactie van Justine op 1 nov 2021
Geachte klant, Bedankt voor uw beoordeling! We zien je graag snel weer bij Nest!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personeel is erg vriendelijk en behulpzaam (bijvoorbeeld bij het laden van je elektrische auto).
4 nachten verbleven in augustus 2019
Reactie van Guest Relations Manager op 15 aug 2019
Dear Guest, Thank you for your kind comment. I will share your compliments with everyone. We look forward to your next visit. Sincerely Camille Durepois Guest Relations & Quality Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
De gym mag geen gym genoemd worden verder een uitstekend hotel.
3 nachten verbleven in september 2017
Reactie van SofitelPLD op 7 nov 2017
Dear Guest, We thank you for taking the time to share your impressions following your recent stay with us. Please feel free to contact me directly at h0912-gr@sofitel.com so we can discuss further your experience at the Sofitel Paris La Défense and ensure your next stay will be up to your expectations. Best regards Cécile Carapezzi Guest Relations and Quality Manager

8/10 – Goed

Maikel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel, jammer dat room-service niet mogelijk was vanwege schoonmaak van de keuken op een vrijdag op zaterdagavond.

8/10 – Goed

ken, Arnhem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prachtig hotel
Zeer mooi hotel in het zakendistrict van Parijs je bent binnen 7 a 10 min met de metro in het centrum. Het personeel is heel vriendelijk en het hotel is van alle gemakken verzien.

8/10 – Goed

guy, belgium

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A weekend at Sofitel is like " Nike" : just do it
The hotel is a perfect stay to visit Paris : 5 star at good price in the weekend ,with th emetro station at 100 m... Hotel is clean, staff very helpful and friendly,room very good. Had a good time in Paris and enjoyed the stay at the hotel very much !

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
My bed uitstekend
Een beetje over datum, vriendelijk personeel, handige metro verbinding, weg ernaar toe en omgeving niet aan te bevelen. Goed voor zakelijk gebruik als je toch in La Defence moet zijn., Heerlijke bedden!

10/10 – Uitstekend

ray, Noord-Holland, Hoofddorp

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
sofitel defense
prima hotel, maar over de jaren heen (ga al een aantal jaren naar dit hotel) merk ik wel dat allerlei zaken betaald worden (parkeren en ontbijt) en dat zal ertoe eiden at dit niet meer het hotel van voorkeur wordt.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel voor prima prijs!
Prima hotel en niet ver van het centrum. Metro om de hoek. Super

10/10 – Uitstekend

Kollummerkees, goirle nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tophotel. Met topservice
Typisch zakenhotel. In een zakenbuurt. Maar wel tip tot in orde. Met stuk voor stuk attente medewerkers en een prachtig hotel. Ook het ontbijt mag er wezen. En inderdaad, men zit niet in het centrum. Maar de metro is om de hoek en in 5 minuten sta je midden op de Champs Elysée. Aanrader.

10/10 – Uitstekend

Hester

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
sofitel la defense
Het hotel is ontzettend netjes ingericht en het personeel is erg vriendelijk. De hotelkamer was super mooi met een onwijs lekker bed en superschone badkamer. De metro is om het hoekje, je bent dus zo in het centrum van Parijs. Het hotel is zeer goed bevallen en zeker aan te bevelen!

10/10 – Uitstekend

Nastasia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super Service.
3 nachten verbleven in mei 2024
Reactie van Margaux Front office manager op 22 mei 2024
Dear Nastasia,Thank you so much for your comment, we are truly happy that you have found our service super ! We hope to see you soon !

10/10 – Uitstekend

Jennifer

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel but very different to get to due to construction.
4 nachten verbleven in mei 2024
Reactie van Margaux Front office manager op 22 mei 2024
Dear Jennifer,From all our team, thank you for your amazing feedback. It has been a pleasure to welcome you and we hope to see you soon.

6/10 – Redelijk

Suad

Positief: Personeel en service
really confused to fine the place at the back dore the dont even have a sine to say the name off the hotel
4 nachten verbleven in mei 2024
Reactie van Margaux Front office manager op 22 mei 2024
Dear Suad,Thank you for your comment. We are truly sorry if you got confused, we can assure you that our name & the logo of MGALLERY is displayed in front of our both entries but it might be confusing since we have a name "NEST" and a brand "MGALLERY". We are sorry for that but we hope that we will see you again now that you know where we are. Best regards,

10/10 – Uitstekend

Junayd

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Yeah, it was nice
4 nachten verbleven in mei 2024
Reactie van Margaux Front office manager op 17 mei 2024
Dear Junayd,Thank you so much for your comment, we hope to see you soon again !

10/10 – Uitstekend

Geeta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay at this hotel. I was worried about accessing the hotel with taxi, but I called the hotel and they gave me the address which brings the taxi right to the hotel entrance. The staff was so polite and helpful. Room was spacious and beds were good-sized and comfortable. Loved the location with easy metro access and the square at night was lovely with a large fountain and views of the Arc and Eiffel tower. Sat outside near the fountain with a bottle of wine and watched the Eiffel tower light show at night. Will stay here again!
1 nacht verbleven in mei 2024
Reactie van Margaux front office manager op 16 mei 2024
Dear Geeta,Thank you so much for your feedback, it is amazing for us to read your comment. We are glad that you enjoyed your stay with us and we hope to see you again soon !

10/10 – Uitstekend

James Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel for a few nights stay! From just outside the hotel you have a view of the Eiffel Tower and Arc De Triomphe from a distance. Hotel is lovely inside, as is the surrounding area. Not a lot of options for food nearby but the hotel itself does have its own restaurant and offers room service. Overall had a great stay here and its distance from the very centre of the city is not a problem whatsoever considering how close the metro stop is and how easily accessible it is. One member of staff in particular, Valentine, made our stay all the more better. Couldn’t have been more pleasant to speak to and helped us massively when it came down to language difficulties.
5 nachten verbleven in mei 2024
Reactie van Margaux Front office manager op 22 mei 2024
Dear James Robert,What a pleasure to read your feedback following your stay with us. From all our team, and especially, Valentine, thank you very much for this. We hope we will see you very soon !

10/10 – Uitstekend

Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an enjoyable experience. Location was nice and had a mall nearby with plenty of options for food as well as a main metro to the city. Amenities were nice too since shower essentials were provided along with slippers and robe.
4 nachten verbleven in april 2024
Reactie van Margaux Front office manager op 2 mei 2024
Dear Matthew,Thank you for your feedback. We are delighted to know that you enjoyed your stay with us.We look forward to your next trip to Paris in our cocoon.Best regards,

10/10 – Uitstekend

Roshan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent staff
3 nachten verbleven in februari 2024
Reactie van Margaux front office manager op 5 mrt 2024
Dear Roshan,It is with great pleasure that we read your comment. The entire team thanks you for that and hopes to see you soon in our Nest.Best regards,

10/10 – Uitstekend

Priya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel
3 nachten verbleven in februari 2024
Reactie van Margaux front office manager op 5 mrt 2024
Dear Priya,Thank you so much for your feedback. We are truly happy to know that everything went perfectly during your stay with us.We look forward to your next stay at the Nest.Best regards,

10/10 – Uitstekend

Toshio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
とてもきれいでした
2 nachten verbleven in november 2023
Reactie van Canelle op 16 feb 2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

10/10 – Uitstekend

prisca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Canelle op 16 feb 2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Completely Avoid
My weeklong stay at Nest Stay in Paris left me with mixed feelings, as the experience fell short of the expected 5-star quality. Let's start with the check-in process, which was marred by frustrating delays. Despite arriving with anticipation, the prolonged wait left a negative first impression. The reception staff's demeanor further contributed to the disappointment. The service lacked the warmth and courtesy one would expect in a 5-star establishment. Unfortunately, encounters with the staff left me feeling unwelcome, and their overall attitude did not align with the hospitality standards associated with top-tier hotels. Moving on to the touted 5-star breakfast, it was underwhelming, to say the least. The variety and quality of offerings were not commensurate with the elevated status of the hotel. It left me yearning for a more refined and diverse culinary experience, which one typically anticipates in a 5-star setting. One of the most significant letdowns was the state of the rooms. Despite the promise of luxury, they lacked basic amenities that are considered standard in high-end accommodations. From missing toiletries to inadequate furnishings, the rooms failed to provide the comfort and convenience expected from a 5-star hotel. In summary, my stay at Nest Stay in Paris was marred by delays in check-in, a disappointing reception staff, an underwhelming breakfast experience, and rooms that did not live up to the basic standards of a 5-star establishment
6 nachten verbleven in januari 2024
Reactie van Margaux front office manager op 5 mrt 2024
Dear guest,We are truly sorry to read that your stay was not up to your expectations with us. Please be assured that your comment will be shared in order to avoir future occurance. Best regards,

2/10 – Ontzettend slecht

Aaditya

1 nacht verbleven in januari 2024
Reactie van Canelle Chef de Brigade Front Office Supervisor op 16 feb 2024
Dear,We thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, because they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't get it right this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers enjoy every day.Please accept, Madam, Sir, our distinguished greetings.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Canelle op 16 feb 2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

6/10 – Redelijk

Dan

Positief: Netheid, staat van de accommodatie en faciliteiten
The hotel is inaccessible by car. The area is in constant development which makes it really hard to find the hotel if you’re driving. There’s no “front door” so unless you’re by foot on a specific level in the area, it is almost impossible to know where you’re going and where to find it. Took us over an hour by car to finally find our way in. The staff didn’t help on the phone. They hang up on us basically saying: we can’t help you.
1 nacht verbleven in januari 2024
Reactie van Canelle Chef de Brigade Front Office Supervisor op 16 feb 2024
Dear,We thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, because they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't get it right this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers enjoy every day.Please accept, Madam, Sir, our distinguished greetings.

10/10 – Uitstekend

Nana

6 nachten verbleven in december 2023
Reactie van Canelle op 16 feb 2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

10/10 – Uitstekend

Riccardo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L'albergo si trova in una posizione strategica a pochi passi dalla metro 1 in una gigantesca area pedonale, senza lo stress del traffico permette di godere di un confortevole soggiorno a 5 stelle ma allo stesso tempo di tagliare l'intera città di Parigi in soli 19 minuti. Consigliatissimo.
3 nachten verbleven in december 2023
Reactie van canelle op 16 feb 2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

6/10 – Redelijk

sofiane

5 nachten verbleven in december 2023
Reactie van Canelle op 16 feb 2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

10/10 – Uitstekend

Athénaïs

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Margaux Front Office Manager op 30 dec 2023
Dear Athénaïs,Thank you so much for your feedback, we hope to see you soon !

10/10 – Uitstekend

Andreas

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Margaux Front Office Manager op 16 nov 2023
Dear Andreas,Thank you so much for your comment ! We hope to see you soon.

8/10 – Goed

Jennie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business district- beautiful hotel- not city cente
We waited approx 40 minutes past 3pm for our room after travelling 9 hours to get there. The place itself is beautiful but in the business distract so food places close early and it is not exactly right in the city center fortunately the train station is a 5 minute walk away. I would prefer a place closer to the city center. However the hotel itself is gorgeous! Great room service and well maintained. We wish we had been able to get to our room sooner seeing how we sat in the lobby for almost 3 hours waiting for a room to become available. A welcome drink or some more hospitality while we waited would have been nice!
4 nachten verbleven in oktober 2023
Reactie van Margaux front office manager op 2 nov 2023
Dear Jennie,Thank you very much for your comment, we are ahppy that you found our hotel gorgeous and that you enjoyed your stay. I am truly sorry about the wait for your room, please be assured that I will check wht happened with our team in order to prevent this from happening again. Do not hesitate to contact me directly for your next stay so that I can make sure everything goest perfectly

8/10 – Goed

Sean

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay if you need to be in la Défense and easy to get around the city from. Room was spacious and you can see it’s clearly looked after.
1 nacht verbleven in september 2023
Reactie van Justine, Assistant front office manager op 9 okt 2023
Dear Sean,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

johan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Séjour au top
Séjour au top, personnel agréable, petit déjeuner sensationnel. Situation géographique top. Petit bémol pour le restaurant non ouvert du vendredi soir au dimanche. Même si autour il y as ce qu'il faut a 10 min à pied.
2 nachten verbleven in september 2023
Reactie van Margaux op 2 nov 2023
Cher Johan,Merci infiniment de la part de toute notre équipe pour votre retour, nous sommes très heureux que tout se soit passé parfaitement et nous avons hâte de vous accueillir à nouveau.

10/10 – Uitstekend

Dana

Nice
2 nachten verbleven in september 2023
Reactie van Margaux MARY front office manager op 2 okt 2023
Dear Dana,thank you very much for your comment !We look forward to welcoming you again.

10/10 – Uitstekend

Bradley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was lovely, but it was very secluded and had nothing open around it.
3 nachten verbleven in september 2023
Reactie van Margaux MARY front office manager op 2 okt 2023
Dear Bradley,thank you so much for your kind words ! I will share them with all our team and we hope to see you soon !

2/10 – Ontzettend slecht

Vinoja

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Schmutzig und schlecht gelegen
Schlecht zu finden. Wir mussten Taxi Fahrer immer lotsen. Kein Parkplatz vorhanden nur öffentlicher Parkplatz. Gepäck wird nicht ins Zimmer gebracht. Es hat nichts mit 5 Stern hotel zu tun.
6 nachten verbleven in augustus 2023
Reactie van Justine, Assistant front office manager op 1 sep 2023
Dear Vinoja, Thank you for taking the time to tell us about your experience at the Nest Paris la Défense - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.As indicated on our website, we indeed do not have a car park and recommend the QPark Michelet 2 to our guests since it is the closest one. Our staff is available 24/7 and happy to assist you with your luggages or any request, I am sorry if it felt like that was not the case. I hope that even though the hotel might be difficult to access, you still enjoyed the decoration and the service provided by our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,

10/10 – Uitstekend

Célyne

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Un hôtel très accueillant non loin de l'Arche de la Défense. Prestations de qualité digne d'un 5 étoiles. Je recommande vivement.
1 nacht verbleven in augustus 2023
Reactie van Justine, Assistante responsable réception op 29 aug 2023
Chère Célyne, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bien cordialement,

10/10 – Uitstekend

Dhaneelall

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cleanliness and good friendly service
2 nachten verbleven in augustus 2023
Reactie van Margaux MARY front office manager op 21 aug 2023
Dear Dhaneelall, Thank you very much for your comment. We are very happy to know that you enjoyed your stay with us and the friendliness of our staff. We hope to see you soon.Best regards,

10/10 – Uitstekend

Jacob

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay
2 nachten verbleven in augustus 2023
Reactie van Margaux front office manager op 14 aug 2023
Dear Jacob,Thank you so much for your comment. We are delighted that your stay was lovely with us and we hope to see you soon !

8/10 – Goed

Arnaud

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Bien mais.
Literie très confortable, déco sympa bien qu'un peu d'une autre époque, mais la salle de bain.. pas terrible : joints de la douche jaunis voir un peu plus plus, marbre du tour de lavabo un peu fatigué, pression de la douche problématique.. Un très bon 4* en réalité, mais pas un 5* d'après moi.
1 nacht verbleven in augustus 2023
Reactie van Justine, Assistante responsable récetion op 6 aug 2023
Cher Arnaud, Nous vous remercions d'avoir pris le temps de commenter votre séjour. Soyez assuré que vos commentaires seront partagés avec nos équipes technique et housekeeping. Nous espérons avoir l'occasion de vous accueillir de nouveau prochainement. Bien à vous,

4/10 – Matig

Ranjan

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
At the face of it it seems to tick all boxes but the hotel isn't quite 5 star in terms of comfort and grace. Its set in a business district and all neighbouring eateries maintain business hours for most of weekend. Even the Starbucks which opens up within the hotel was found to be closed most of the evenings. The beds and pillows are not comfortable enough. Air conditioner is too ancient to allow suitable controls. As per the reception staff at the time of check-in, we were 'upgraded' to a deluxe room where as I had anyways booked a deluxe room. Nor was there a 'jug full of water' as per his response - instead just the normal tap water in the tea kettle. After the stay I have exchanged a few emails with the front office manager and have been informed that there were supposed to be water cans in the mini bar, replaced everyday. Now why would they not mention that ? Instead we were buying plastic bottles everyday, refilling from tap, doing same damage to climate that they wanted to avoid. Quite a few other glaring misses from the glorious list of amenities on their website. I would avoid this Hotel in future.
Reactie van Guest relation team op 28 jul 2023
Dear Ranjan,We are truly sorry if your stay was not up to your expectations. As our front office manager told you, there are cans of water in the mini bar, it is said upon check in and it is also displayed in the room and noted in our room directory on your room key. We are truly sorry that you did not get the information. You told our front office manager that the housekeeping brought you plastic bottles everyday which we do not have anymore in our hotel for obvious reasons but you are saying now that you bought them yourselves. Our tap water is also drinkable like everywhere in France. We are sorry that you felt the need to buy plastic bottles everyday.We apologize for the Starbucks being closed during evening but as it is a coffee shop, it closes at 6 PM. We have duly noted your feedback about our air conditioning and pillows, please be assured that this will be checked and replaced if needed.Best regards,

10/10 – Uitstekend

Marie-Renée

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Très bel hôtel
Séjour agréable avec une jolie suite junior aux détails soignés. Personnel à l'écoute et amical. Calme et confort
2 nachten verbleven in juli 2023
Reactie van Justine, Assistante responsable réception op 21 jul 2023
Chère Marie-Renée, C’est avec grand plaisir que nous recevons vos compliments. Nous sommes ravis que votre séjour se soit très bien passé.Nous espérons avoir le plaisir de vous accueillir très prochainement.Bien cordialement,

10/10 – Uitstekend

Raynette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in juni 2023
Reactie van Justine, Assistante responsable réception op 21 jul 2023
Chère Raynette, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Bien cordialement,

8/10 – Goed

Mohammed

4 nachten verbleven in juni 2023
Reactie van Justine, Assistante responsable récetion op 7 jul 2023
Cher Mohammed, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Bien cordialement,

2/10 – Ontzettend slecht

Oussama, GABES

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in juni 2023
Reactie van Margaux MARY front office manager op 5 jul 2023
Dear Oussama,We are truly sorry that your stay was not up to your expectations with us. Please feel free to contact us if you would like to give us more details as we do not know what went wrong during your stay. We would like to make sure this does not happen again.We hope that we can gain your trust again in the future.Best regards,

10/10 – Uitstekend

Victoria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super hôtel
Très bel hôtel décoré avec goût. Points positifs : literie au top, la salle de bain est très belle, il y a juste assez de rangements, personnel agréable Petits bémols : nous avons voulu faire couler un bain mais il y avait une multitude de petites particules noires qui sortaient du robinet, il faisait très chaud dans la chambre même après avoir mis le chauffage au minimum et la climatisation
1 nacht verbleven in mei 2023
Reactie van Margaux front office manager op 3 jun 2023
Chère Victoria,Quel plaisir de lire votre commentaire ! Nous vous remercions infiniment pour cela. Nous sommes navrés pour les particules noires ainsi que la climatisation. Soyez assurée que nous allons vérifier la tuyauterie ainsi que la température en chambre afin que cela ne se reproduise pas. Nous espérons avoir le plaisir de vous revoir bientôt !

10/10 – Uitstekend

Paul

1 nacht verbleven in mei 2023
Reactie van Justine, Assistant front office manager op 23 mei 2023
Cher Paul,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bien cordialement, Justine Assistante Responsable des Services d'Accueil