Uitzicht vanuit de kamer

Beoordelingen van Oakland Marriott City Center

4 out of 5
Oakland Marriott City Center
1001 Broadway, Oakland, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 594 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 219 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 85 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 64 van 1003 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Staussie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet place to stay. It’s a busy area and parking is expensive. However, the stay is nice and staff are helpful.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Michele

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very clean and safe. Nice employees. Easy walk to BART. Too bad this company can’t clean up the city of Oakland as well as they do their hotel.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Crystal

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Director of Rooms Operations op 24 mei 2024
Dear Crystal, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Oakland Marriott City Center; we look forward to seeing you again soon. Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

Solomon kassa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service
2 nachten verbleven in mei 2024
Reactie van Director of Rooms Operations op 20 mei 2024
Dear Mr. Kassa, It was a pleasure reading your review of Oakland Marriott City Center. We have a devoted team whose top priority is making sure every guest receives the thoughtful and attentive service they deserve. We look forward to sharing your compliments with them. We hope to see you again soon.Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

Vernice

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have been staying at this hotel for 30 years. It is beautifully upgraded. Downtown Oakland is not the vibrant place it used to be unfortunately, but this hotel property is a constant bright spot in the area. My late husband and I spent many a romantic weekend here and the expansive view of Oakland from the City facing rooms is still a beautiful sight to take in.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Elisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like our room very much and the bed is very comfortable!
1 nacht verbleven in mei 2024

8/10 – Goed

Muizz

Nice property
2 nachten verbleven in mei 2024
Reactie van Director of Rooms Operations op 15 mei 2024
Dear Muizz, Thank you for the great review of Oakland Marriott City Center! We appreciate your comments about our design and ambiance. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon!Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

bonnie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Thursday through Sunday Valet Staff were excellent 5/9-12/2024. They were all professional and courteous. Working constantly to park and retrieve cars. The Door man wan nice as was cleaning staff
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Rasoul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
2 nachten verbleven in mei 2024

8/10 – Goed

john

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
j
1 nacht verbleven in mei 2024
Reactie van Director of Rooms Operations op 13 mei 2024
Dear John, Thank you for taking the time to post a nice rating of Oakland Marriott City Center. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Kelly O'ConnellDirector of Rooms Operations

8/10 – Goed

Hanifa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent stay.
2 nachten verbleven in mei 2024
Reactie van GENERAL MANAGER op 11 mei 2024
Dear Hanifa, Thank you for the kind rating! It is always exciting to know that we exceeded most of your expectations; we are glad you enjoyed your stay. It was a pleasure hosting your visit to Oakland Marriott City Center, and we hope to see you again soon. Kelly O'Connell,Director of Rooms Operations

10/10 – Uitstekend

Coin

Positief: Voorzieningen
Good
1 nacht verbleven in april 2024

10/10 – Uitstekend

Laura

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasant and efficient staff; lovely bar and restaurant on premises if you wish to have a convenient meal.
4 nachten verbleven in april 2024
Reactie van Director of Rooms Operations op 10 mei 2024
Dear Laura, Thank you for choosing to stay at Oakland Marriott City Center and sharing your experience. We are delighted to know you were pleased with our courteous associates and excellent on-site bar and restaurant. It was a pleasure to host you, and we look forward to your return visit. Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

Erik, Oakland

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a nice property.
1 nacht verbleven in maart 2024
Reactie van Director of Rooms Operations op 28 apr 2024
Dear Erik, Thank you for the great review of Oakland Marriott City Center! We appreciate the flattering comments about our design and ambiance. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon!Kelly O'Connell,Director of Rooms Operations

8/10 – Goed

Bassam

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
park with valet and pay$60, otherwise your car won’t be safe
1 nacht verbleven in april 2024
Reactie van Director of Rooms Operations op 24 apr 2024
Dear Bassam, Thank you for choosing Oakland Marriott City Center and sharing your experience. We deeply regret your disappointment with the parking charge. This fee is listed on our website, and we will share your comments appropriately. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. We hope to have another chance to provide a better experience in the future. Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

Andrea

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was in town for an event. The hotel staff was very friendly and helpful. I felt very safe. No issuing with parking and we enjoyed room service. *Only small issue and I didn't advise the front desk our refrigerator didn't work.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Cindy

Reisde met een groep, Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the property. Didn’t feel safe walking too far from the property.
2 nachten verbleven in april 2024
Reactie van Director of Rooms Operations op 22 apr 2024
Dear Cindy, Thank you for choosing Oakland Marriott City Center and sharing your experience. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

Demetrius

Great
1 nacht verbleven in april 2024

8/10 – Goed

Dain

1 nacht verbleven in april 2024
Reactie van Director of Room Operations op 15 apr 2024
Dear Dain, We are thrilled you had an excellent stay at Oakland Marriott City Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

Jennifer, Long Beach

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing and accommodated me by checking me in very early. Great room and right across the street from Bart station, so accessible to public transportation. Great food options closeby. Try to get a room with a view of the bay: the higher the floor the better! I was in the 20th floor! The best part was their customer service and I would highly recommend and will definitely stay there again.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was really nice
1 nacht verbleven in april 2024

8/10 – Goed

Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the professional staffer, especially the security guards. They made me feel very welcome. The food at the hotel restaurants was tasty but high priced.
1 nacht verbleven in maart 2024
Reactie van Director of Rooms Operations op 17 mrt 2024
Dear Mary, Thank you for choosing Oakland Marriott City Center and sharing your experience. We have a devoted team whose top priority is making sure every guest receives the thoughtful and attentive service they deserve. We are also happy to know you enjoyed your dining experience and that you had a great stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

jose

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to book but construction around the building and one ways can be confusing if you are not familiar with the area
1 nacht verbleven in januari 2024
Reactie van Oakland Marriott City Center op 24 mrt 2024
Dear Jose,Thank you for taking the time to review our property. We are glad that you found booking an easy process. We hope to host you again in the future!

10/10 – Uitstekend

Martha

1 nacht verbleven in maart 2024
Reactie van Director of Rooms Operations op 23 mrt 2024
Dear Martha, Thank you for the perfect rating. We are glad you had a wonderful time at Oakland Marriott City Center. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

Arturo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing
1 nacht verbleven in maart 2024
Reactie van Director of Room Operations op 3 mrt 2024
Dear Arturo, Thank you for the great feedback! It is always exciting to know that we exceeded all your expectations; we are glad you enjoyed your stay. We hope you were able to experience the best of thriving Oakland with our convenient downtown location near top dining, nightlife, entertainment, and sporting venues. It was a pleasure hosting your visit to Oakland Marriott City Center, and we hope to see you again soon.Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

Diana

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked everything but seriously the parking should be included in the price. We were there 1 night and it was 45.00 to pay for parking. Not really excited about that.
1 nacht verbleven in februari 2024
Reactie van Director of Room Operations op 3 mrt 2024
Dear Diana, We are glad that you enjoyed your stay with us. However, we sincerely regret the disappointment that you had with our parking charges. Thank you for choosing Oakland Marriott City Center and we look forward to seeing you again very soon.Kelly O'ConnellDirector of Rooms Operations

2/10 – Ontzettend slecht

Jason

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had booked and paid for a king bed, instead was given two doubles. I call nonsense that Expedia “booked it wrong” with them. Unacceptable
3 nachten verbleven in februari 2024
Reactie van Director of Rooms Operations op 26 feb 2024
Dear Jason, Thank you for sharing your feedback. We regret the inconvenience you encountered regarding your reservation issues. If you made a booking through a third-party, prepaid site, you will need to make financial inquiries through them. We recommend that you contact them directly for a resolution regarding any billing concerns or inquiries. We appreciate your patience, and we hope you will revisit us whenever your travels you back this way.Kelly O'Connell,Director of Rooms Operations

10/10 – Uitstekend

Evette

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night family stay attending Chinese New Year
Staff are very accommodating to our schedules, granting us early check in and late check out, very safe and quiet; walking distance to beautiful Chinatown, restaurants ~self parking very convenient ~ one drawback is no WiFi for a hotel like Marriott in 2024👎 charging $15 for a day
Beautiful morning rainbow
Gorgeous night view
1 nacht verbleven in februari 2024
Reactie van OMCC op 28 feb 2024
Thank you for reviewing your stay with us and we are thrilled to hear you enjoyed everything! For your next stay, WiFi is complimentary for all of our Marriott Bonvoy members and we can share more!

10/10 – Uitstekend

lori

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van OMCC op 28 feb 2024
Thank you for staying with us.

10/10 – Uitstekend

Gabriel

The staff was superb everyone including front desk, the valet, and cleaning services
1 nacht verbleven in februari 2024
Reactie van OMCC op 28 feb 2024
Thank you for taking the time to review your stay with us!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van OMCC op 28 feb 2024
Thank you for the 10/10 review of your stay!

10/10 – Uitstekend

Meghan

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a great hotel and the door dashers arrive fast! The only down size is parking. It was $45 a night.
1 nacht verbleven in februari 2024
Reactie van OMCC op 14 feb 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 – Uitstekend

Diego

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean and the view from the room was fantastic.
1 nacht verbleven in december 2023
Reactie van Director of Rooms Operations op 5 feb 2024
Dear Diego, Thank you for choosing Oakland Marriott City Center and sharing your experience. We are glad you liked our well-maintained hotel and that you enjoyed the amazing views from your accommodations. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

Brianna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Doesn't serve breakfast
1 nacht verbleven in februari 2024
Reactie van OMCC op 14 feb 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 – Uitstekend

Raquel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Flooded apt... and they saved the day
This was an emergency stay due to my apartment flooding. The Vallet and Staff were so good to me. Thank you so much
1 nacht verbleven in januari 2024
Reactie van OMCC op 14 feb 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 – Uitstekend

Michael

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, wonderful staff, fantastic food.
3 nachten verbleven in januari 2024
Reactie van Director of Rooms Operations op 1 feb 2024
Dear Michael, Thank you for sharing about your stay at Oakland Marriott City Center. We appreciate the generous remarks and are glad you could enjoy our convenient, modern hotel that reflects the dynamic surroundings of downtown Oakland. We understand the importance of the details that make up a great stay and are happy knowing our prime location, courteous associates as well as food and beverages enhanced your visit with us. We hope to see you again soon!Kelly O'ConnellDirector of Rooms Operations

8/10 – Goed

Thanh

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van OMCC op 14 feb 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 – Uitstekend

lori

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van OMCC op 14 feb 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 – Uitstekend

Regina

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel. Clean and convenient
1 nacht verbleven in januari 2024
Reactie van OMCC op 14 feb 2024
Thank you for staying with us at Oakland Marriott City Center!

8/10 – Goed

Amy

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Nice view, comfortable room, sketchy neighborhood
I really enjoyed the big window with a view of Oakland and downtown SF. The bed was comfortable and there is an onsite restaurant. Nice lobby. The security in the hotel was good but the surrounding neighborhood is rough (much more than just a couple of years ago). You really have to be careful walking in this neighborhood at night.
2 nachten verbleven in januari 2024
Reactie van OMCC op 14 feb 2024
Thank you for staying with us at Oakland Marriott City Center! We appreciate the beautiful picture of the view of The Bay and Oakland.

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van OMCC op 14 feb 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 – Uitstekend

Ramon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff … very pleasing and professional. They made the stay well worth it.
1 nacht verbleven in januari 2024
Reactie van Director of Rooms Operations op 15 jan 2024
Dear Ramon, It was a pleasure reading your review of Oakland Marriott City Center. We have a devoted team whose top priority is ensuring every guest receives the thoughtful and attentive service they deserve. We will share your compliments with them. Thank you for choosing us, and we look forward to your return visit. Kelly O'ConnellDirector of Rooms Operations

10/10 – Uitstekend

Rene

Positief: Voorzieningen
1 nacht verbleven in januari 2024
Reactie van Director of Rooms Operations op 14 jan 2024
Dear Rene, Thank you for the perfect rating. We are glad you had a wonderful time at Oakland Marriott City Center. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Kelly O'Connell Director of Rooms Operations

2/10 – Ontzettend slecht

James

1 nacht verbleven in januari 2024
Reactie van OMCC op 14 feb 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 – Uitstekend

Kiani

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice room and affordable also a great location. Could easily get to hot spots in Oakland. Check in was smooth and valet parking very convenient.
1 nacht verbleven in december 2023
Reactie van Director of Rooms Operations op 9 jan 2024
Dear Kiani, Thank you for writing a review about your stay at Oakland Marriott City Center. We are glad our location perfectly suited your travel plans and that you enjoyed our clean accommodations and valet service. It was a pleasure having you, and we look forward to hosting you again the next time you are in the area. Kelly O'Connell Director of Rooms Operations

10/10 – Uitstekend

JAMES

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent staff with easy checking in and out. Special notice to Ms Monica. Excellent customer service.
2 nachten verbleven in januari 2024
Reactie van OMCC op 14 feb 2024
Thank you for staying with us at Oakland Marriott City Center!

4/10 – Matig

Eric

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Won't book this place again
We booked an hour to play Top Golf and it was a disaster. The woman who set us up, walked away without giving us complete instructions how to use the system and we wasted most of our time having to restart the game because it kept having us play the same hole over and over. When we finally got past this, we played two holes and the system reset itself. We finally gave up. The restaurant/bar was open for a few hours in the am and then again in the pm. This was true even on Sunday when there were football games on all day. The bartender told us it was management cutting labor costs. The room was hot and muggy even with the AC on. Pillows were the softest and least effective I have ever used. Cheap, cut corners at every point, not up to Marriot standards. Friends stayed at the AC Marriot and we visited their location. Would rather have stayed there. Hotels.com site said price would be $183 including tax. When I arrived, the charge was $226 and we had no incidental charges. Seems like the website should be able to calculate all fees in advance.
1 nacht verbleven in januari 2024
Reactie van OMCC op 14 feb 2024
Thank you for reviewing your stay and we apologize you did not experience a true Oakland Marriott City Center stay. We have followed up internally to ensure this does not re-occur.

10/10 – Uitstekend

Shawn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Property and friendly staff
1 nacht verbleven in december 2023
Reactie van OMCC op 14 feb 2024
Thank you for staying with us at Oakland Marriott City Center!

2/10 – Ontzettend slecht

Alexander

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Initially I thought that I had lost my wallet. They want a physical card to charge incidentals. Their “solution” was to cancel the reservation and give me a refund, and turn me out onto the street at 9:30 in Oakland, California. I did eventually find my wallet at the bottom of my backpack so I did not get turned it into the street. But that there was a real danger of this happening is enough. This is the stupidest policy in the history of hospitality and I will not patronize this entire stupid chain for a long as I live. What is wrong with you people.
2 nachten verbleven in december 2023
Reactie van Director of Rooms Operations op 5 jan 2024
Dear Alexander, Thank you for taking the time to evaluate your experience. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We regret we could not host you during this visit, and we can understand the frustration you faced. We hope to see you the next time your travels bring you to our area.Kelly O'ConnellDirector of Rooms Operations