ery bad experience. Very bad customer service from the lobby staff, Zuribel or Luribel, a person who speaks Spanish. Very rude, she should learn to listen to the customer. When I checked out he told me that there was a charge of $50 USD for going from 11am to deliver at 12:30pm, I said Ok. but they charged me $100 usd. ne says that nothing can be done about the return. The hotel is good, they need to improve the cleanliness, outside the hotel on the sidewalks there is a smell of urine and at night there is a bad smell from the garbage. First and last time we stayed at this Hilton hotel.