Naval Station Norfolk Tour & Information Center

The conditions were extremely bothering the walls from the bed to the bathroom. Looks like no one clean or wipe the wall down since the business.Open blood on the walls and feces

The very first thing I noticed when I walked in was a smell - I can't describe it - but it was everywhere. Luckily, by morning, the smell hadn't bothered me much. Anyway, I paid entirely too much for a room for 5 people (one night). I ultimately paid $240 for ONE night. The man at the front desk was nice but at the same time, he didn't seem to really go out of his way to make sure that we had everything we needed. We had two queen beds and a pull out couch for 2 adults and 3 teens. The pull out couch did not have any sheets, blanket or pillow. The room was probably aboug 78 degrees when we first walked in which was ok at first but hard to fall asleep at night. The walls had absolutely no decoration like pictures. Very odd that the entire room was just white. There was no complimentary shampoo or soap in the bathroom. We only had 4 towels. Their one ice machine in the entire hotel was out of order. The hallway in the hotel was very warm and didn't feel like the AC was on. We were so tired from being outside the whole day that we all slept in til 10am and missed the included breakfast the next morning. However, judging by the experience up to this point, I would not have expected much. Again, we paid $240 for 1 night in this hotel. This hotel, in my opinion, was worth maybe $75 a night if that.

I found that there was a leak on the bathroom floor because when I walked in I slipped. I immediately notified the front desk and they sent someone to confirm that there was a leak but I was told there were no other rooms available. I asked for a refund so I can go to another hotel but was told no refunds were allowed. Very disappointing. My guest and I safety was in danger the entire weekend.