4/10 โ Matig
Katrese
Reisde met familie en kleine kinderen
15 dec 2025
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The check in was very challenging. Once we finally got our room key we get to the room and our keys doesn't work. My kids were in the cold for approximately 25 mins waiting on maintenance only to find out NOT ONLY DID THE KEY NEEDED MAINTENANCE but the room wasn't completely clean the purifier was still in room told us we had to wait 20 more minutes with MY KIDS COLD. I requested a new room because again it was too cold. My mom was getting sick because she is a diabetic and we drove 2hrs we were celebrating her birthday. We get a new room things were going fine then leave out to get food and THEN AGAIN OUR KEY is not working for the NEW ROOM once again in the cold. The maintenance then have to repair the whole keypad for the new room ๐ Once we got in the new room the storage closet was unlocked where open bottles of liquor and drinks were reachable for children to have access to if I wasn't supervising along with other personal belongings who I'm assuming were the owners of the property. The only accommodation I received was 1hr later check out and $67 in property fee which I honestly feel I should have received half back on my whole entire stay. It was horrible very disappointed ๐ but because it was a celebration we made the best out of it but my mom stated she enjoyed herself but to pick another hotel next time. Oh I forgot to mention OUR ICE MACHINE ON OUR FLOOR WHICH WAS 7 FLOOR DID NOT WORK SO WE HAD TO GET ICE FROM THE 4TH OR 11 FLOOR. ALSO THERE FEW DISABLED PARKING
Katrese
2 nachten verbleven in december 2025
