Geverifieerd
2/10 ā Verschrikkelijk
sally
18 nov 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
My family and I stayed here for over a week. We booked two rooms. Overall the hotel it self is not bad but itās definitely nicer in photos than in person.
Staff here is very unwelcoming and they hardly smile or is friendly. Iāve said hi/thank you to them multiple times and they just stare are you and seemed annoyed. Most of the times they are sitting around on the sofa and on their phones. Iāve never been to a hotel and experienced that before.
The breakfast buffet hardly has anything on the menu and the breakfast staff again is very unwelcoming. Itās like they donāt want to be there.
The pool was closed and it looked very small. The gym is not bad. They say they have a sauna but they donāt. Itās a steam room.
Housekeeping/spa staff seemed more friendly. When we checked out we were charged over 300k dong for staining their pillow and towel. Price seemed very ridiculous for a stain. Overall doesnāt seem any where close to 4 stars and they definitely need to work on their costumer service. (They donāt have service at all) I was told this is one of the nicest hotels in the area and is incredibly disappointed.
sally
4 nachten verbleven in november 2024