Hôtel près de Musée d'art contemporain MoMA PS1 (New York)

"Très bien situé . Excellent service "

"Super"

"Hôtel très sécurisé, propre et accueillant "

"Très bien "

"I rarely leave negative reviews, but my experience at the Dutch Hotel NY was completely unacceptable. On March 19, around 11:00 PM, I arrived with my family, including two children. The room had clearly not been cleaned after the previous guests: garbage everywhere, unmade beds with used sheets, and a dirty bathroom. There was no staff on site. We immediately contacted customer service, but no real solution was offered. We were told that no other rooms were available and that it was impossible to send anyone to clean, even though rooms were visibly available online. The time of arrival does not change anything: a prepaid room should be clean and ready. We were left with no choice but to clean the room and change the bedding ourselves, late at night, with our children. I could have understood the situation if the hotel had made any effort to correct their mistake, but that was not the case. The responses I received after contacting the hotel for a week appeared to be automated (AI-generated), saying they would look into the issue, but with no real follow-up or action. I contacted Expedia four times and followed all the required steps. After 17 days of endless back-and-forth, which cost me a significant amount of time and energy, I finally received a 50% refund for the first night. Even though a refund was issued, it is clearly insufficient given the severity of the issue, the complete lack of service, and the time lost. This situation cast a shadow over our trip and turned"

"Chambre propre "

"La chambre était impeccable. Trou dans le plafond de la salle de bain. Pour le reste tout était parfait"

"Très bien"

"Hôtel sympa , mais attention : un peu loin du métro et en + 38 dollars de tax par jours obligatoire qui vous disent pas quand vous réservez en ligne ! Pour avoir fait beaucoup d’hôtel à NY , ce dernier ne vaut pas le coup et la qualité des chambres ne reflète pas vraiment les photos affichés sur leur site ! Attention, ils ont une belle entrée et un joli lobby , il joue avec cela pour mettre en valeur leur hôtel ( me suis fait avoir ) je ne reviendrai jamais - en + c’est beaucoup plus cher que le Westin par exemple qui est de qualité supérieur - voilà un avis juste , pragmatique et objectif "