We stayed at this same condo in 2020. It was beautiful — so clean and comfortable. Out vacation in 2020 was topped off by our family staying at the Cyboney condo. However, Several weeks ago, we Returned to the same condo and it was nothing short of horrible — it was definitely not the nice vacation we had in 2020, in the same condo. It was not clean. At all. When we arrived (30 min after check-in — so we weren’t even early) the cleaner was still at the condo and made the comment twice on how “horribly dirty the condo was.” That was not something renters like to hear arriving to their vaca destination. All of the Bedding had stained comforters, marks on the sheets, blood stains, hairs on the master pillow & sheets, same for the bathroom, and more than half of the pillows had no pillowcases and what ones didn’t, you could see the stains. It was very dirty & disgusting. Not to mention germs and dealing with a pandemic. The sliding glass door greeted us with dirt & fingerprints everywhere & a very stained up & dirty couch /couch pillows. The couch had a stench to it and we weren’t able to use the couch the entire week we were there. The living room rug was also very stained up. The bathroom decor, door handles, floors, shower/tub all didn’t look as if it’s been cleaned in a very long time— very dusty. Floors were in the same poor condition with not being clean. There was extra bedding in the closet that was all disarray and clearly had been used so we couldn’t even use that bedding to get us through. Immediately We had to wash all of the towels that the condo provided to ensure we were using clean towels. So frustrating as We had no longer unloaded our vehicle after a 13 hour drive and couldn’t even relax and unpack our suitcases or bags. We had to clean the condo before we could unpack. We contacted TurnKey management and was guided to Susann. She was less than helpful and didn’t seem to want to help make our stay any better. She reminded us that it was a Saturday and that she could only supply us with 4 pillows that evening and she would have a cleaner come out to switch out the bedding and pillows. We left so that they could switch it all out— only to return to the same nasty comforters stained up. We then reached back out to turnkey to let them know. We were told that most likely we wouldn’t be able to get anymore assistance until Monday.
