6/10 – Redelijk
Lisa Ann
Reisde met familie
1 sep 2025
Negatief: Personeel en service
Our room had a darkening shade that would not go up so we could not see the sun. It was broken and could not be fixed. Then late at night we discovered we had only lukewarm water in the shower. We had to request several times for them to try to fix it. Which also means we had to wait in the room and could not leave to go do anything. When they couldn't fix it the guy at the desk just shrugged his shoulders. I had to suggest another room. They did provide it and it was a step up ( it was a 2 room suite), however he acted like I was asking for a lot and seemed to be bothered by me. They said no one had ever complained about the room before, which I find unbelievable. It had no hot water. We had to move our stuff on our own without any help. We were lucky they had another room with a disabled bathroom for my husband. Our room was never cleaned while we were there and we had no new towels. Plus the air conditioner did not work well in the first room as well. I have stayed in Hampton Inn before and things were much better. The only thing good about this hotel was the location. You can walk to Beale street and other attractions
Lisa Ann
3 nachten verbleven in augustus 2025
