6/10
Mixed experience due to confusion around booking and communication.Two days before my stay, I asked if I could extend my reservation by an additional night. The host, Jordan, confirmed it was available and said Iâd receive a confirmation. I didnât, but assumed the extension would be applied later, as has happened with previous bookings.After the first night, I contacted the host with several concerns about the property. To their credit, Jordan responded quickly and addressed the issues, which I appreciated.However, on what I believed was the second-to-last day of my stay, I messaged to cancel the extra night due to a change in my work schedule. In response, I received checkout instructions, followed by a message saying it was too late to cancel as the property would now sit vacant. That caught me off guard, so I reread the checkout details and realized they all referred to the next dayâsuggesting the extension had not gone through after all.I asked the host to clarify my actual checkout date and was told it was the next day (not the extended date). Jordan then sent screenshots of the original booking calendar, unprompted, which felt unnecessary and a bit defensive.The stay itself had ups and downs, but the confusion around communication and booking made the experience more stressful than it needed to be.
Athena C.
Séjour de 4 nuits en juin 2025