4/10 Médiocre
Eric S.
16 avr. 2023
Les points faibles : Propreté
Love the unit but safety issues with the property
Tough time to visit Mammoth. The community is overwhelmed with snow, property damage due to snow and the risk of explosion from buried home gas tanks. Everyone is having trouble finding help to clear all of the snow. I understand how challenging this is and anyone trying to manage a business in this environment has my sympathy.
But this crisis is not an acceptable excuse for setting aside basic safety while charging premium prices for lodging.
We arrived to:
Flooded walkways, overhead walls of unstable snow that collapsed onto the narrow paths more than once, debris including broken glass, roof insulation material and other garbage in the pathways, and no access to the advertised ski in ski out pathways or the hot tub. Several ladders left leaning across the walkway were hazardous for people trying to walk past as well as something unattended children could easily fall from.
After the second day the walkway drains were finally cleared. Also walkways were widened; but in doing so the snow removal people just blew the snow up on the top of the existing snow walls in the process broke more windows and increased the danger of snow collapsing back onto the path. Meanwhile each trip along the pathway we tracked pieces of broken glass into the unit which resulted several times in cuts to our feet. It was not until the 4th day that most of the glass was finally cleaned from the walkway. Unfortunately that took a phone call and having to listen to the management office make excuses before this basic safety issue was addressed. I was made to feel like I was not understanding and that the broken glass on the ground was just how things had to be.
On the third day of our stay we were woken at 7am to a loud snow blower outide our door, shouting, and men working at the the window where my young children were sleeping. According to the management office they were there so early because "it's a different company and we cant control the time". (FYI, no one is managing the people doing this job and they are not trained in creating safe passages, they are making the problem worse and damaging the property in the process.)
If I am paying a premium price I should have some baseline expectations:
1. That the product matches what is sold.
2. Basic safety. Not having to walk through standing water for access, risk collapsing snow banks or deal with broken glass.
Or clearly communicate in advance with a discount or refund option. We did not receive what we paid for.
Eric S.
Séjour de 4 nuits en avril 2023