2 buitenzwembaden, parasols bij het zwembad en ligstoelen

Beoordelingen van Sandies Tropical Village

4 out of 5
Sandies Tropical Village
Casuarina Road, P.O. Box 68, Malindi

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 33 van 79 beoordelingen" "
Gastenscore: 8 - Goed. 31 van 79 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 79 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 79 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 79 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De ligging is uniek. Goed onderhouden prachtige tuinen. Het restaurant die lekkere, gezonde verse maaltijden elke dag op het menu heeft. De kamers kunnen wel een opfrisbeurt gebruiken. Het personeel is zeer vriendelijk. Een probleem wordt adequaat door de managers opgelost.
28 nachten verbleven in november 2019
Reactie van General Manager op 30 dec 2019
Dear Guest, Thank you so much for staying with us and for taking your time to share your positive feedback with us. We are pleased to read you appreciated our services. Looking forward to welcome you back soon to the resort. Warm Regards.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het ressort is prachtig gelegen.Aan strand en toch ook mooie tuin met prachtige bomen. Badkamers zijn aan vernieuwing toe. Op de site staan nieuwe maar er zijn nog oude die zéér sober zijn. O.a de onze ;)
14 nachten verbleven in maart 2019
Reactie van Alexander op 3 apr 2019
Dear Guest, Thank you for staying with us and for taking your time to share your experiences with us. We are glad you appreciated our beautiful resorts. We also thank you for your kind suggestion about our bathroom;your feedback help us to give our guest excellent services. We hope to welcome you again soon in the hotel.

10/10 – Uitstekend

Yvonne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vriendeljjk en gezellig hotel
Heerlijk hotel met zeer vriendelijke mensen. Ze regelen alles voor je. Omdat wij al vroeg gingen werken stond zelfs het ontbijt buffet al om 7 uur klaar voor ons!
8 nachten verbleven in oktober 2018
Reactie van Dickson op 25 okt 2018
Dear Ms. Yvonne, Thank you very much for your positive comments. We really appreciate it and hope to host you in our resort again in the near future. Thanks Dickson

8/10 – Goed

HansAvontuur, Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable beachhotel with a touch of Africa
After a safari in the wilderness of Kenya, we have spent a wonderful week with our family of six persons in this great beachhotel. The staff spoiled us with their hospitality and service. The hotel has a warm African feel in the design and ambiance, but with the comfort of a western hotel. At our arrival we were surprised by a building site in the corner of the hotelgarden. Fortunately we didn't experience any inconvenience of it. We had an unforgettable week.
9 nachten verbleven in juli 2018
Reactie van Dickson op 22 aug 2018
Dear Guest, thank you for the positive comments. We are glad that you and your family had a great time in our resort. I will be a great pleasure for us to host you again in the near future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekend!
Na onze safari hebben wij 5 nachten in Tropical geslapen. Het is een heerlijk, mooi en overzichtelijk hotel. Voor het ontbijt, lunch en avondeten is er een heerlijk uitgebreid en gevarieerd buffet. Het hotel straalt een enorme rust uit en het personeel is heel erg vriendelijk en behulpzaam. Onze kamer was zeer ruim met een grote badkamer. Het animatieteam doet erg zijn best om contact te maken en je bij de activiteiten te betrekken (soms te veel). Er is een ruim zwembad waar je aan kan liggen maar ook op het strand zijn er genoeg mogelijkheden. Het hotel ligt vlakbij het centrum en met een tuk tuk ben je er zo. Wij hebben ons hier geen enkel moment onveilig gevoeld. Wij waren hier met ons gezin en de kinderen van 18,16,12 en 8 hebben zich hier heel goed vermaakt. Een absolute aanrader!!!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice location, nice staff
Some strange rules: ice cream is at a surcharge. No drinks served at the beach bar during lunch hour.

8/10 – Goed

Marife

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Sandies Village is crying out for renovations, especially the bathroom of the villa and the main pool. The hotel is more a 3 stars hotel . But the staff is amazing! Lucy the massage therapist is professional and kind. For the entertainment team Pauline was fun, respectful and wonderful with kids. At the restaurant we enjoyed flavorful meals. George one of the servers went over my expectations helping me to order a pizza for my son . Also the trainers Brown and Peace always served us with big smiles. We had a good time!
3 nachten verbleven in april 2024
Reactie van Sandies Tropical Village op 29 apr 2024
Dear Marife,Thank you for taking the time to share your feedback with us regarding your recent stay at Sandies Tropical Village. We appreciate your kind words about our dedicated staff members, Lucy, Pauline, George, Brown, and Peace. It's wonderful to hear that they contributed to making your experience memorable with their professionalism, kindness, and exceptional service.We also acknowledge your concerns regarding the need for renovations, particularly in the bathroom of the villa and the main pool area. Please rest assured that we take such feedback seriously and are already in the process of assessing areas for improvement to enhance our guests' comfort and satisfaction.We are glad that you enjoyed the delicious meals at our restaurant and that George went above and beyond to assist you with ordering a pizza for your son. Providing exceptional service is at the heart of what we do, and we are thrilled that George's efforts made a positive impact on your experience.We hope to have the opportunity to welcome you back to Sandies Tropical Village in the future.

2/10 – Ontzettend slecht

Isaac

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were checked into a room where the AC and fridge were not working. We were moved to another room but the staff only cleaned the room 2 times during our visit and we had to request it to be done. After cleaning we were missing items to include a set of car keys that will require a reprogram of the vehicle. EXPENSIVE!!! The beds are hard as a rock and there are no blankets! The food was good but you can’t even swim in the ocean and the staff had zero sense of urgency to do anything.
8 nachten verbleven in maart 2024
Reactie van Sandies Tropical Village op 29 apr 2024
Dear Isaac,We sincerely apologize for the multiple inconveniences you experienced during your stay at our resort. It's disheartening to hear that your initial room didn't meet our usual standards of comfort, and sorry for any discomfort caused by the malfunctioning AC and fridge. Regarding housekeeping, we regret that our service fell short of your expectations. We strive to provide timely and attentive housekeeping, and sorry for any inconvenience caused by the lapses in cleaning frequency. Your feedback will be shared with our housekeeping team to ensure such oversights are rectified promptly.The loss of your car keys is certainly a serious matter, and we understand the frustration and inconvenience it caused. We are truly sorry.Concerning the comfort of the beds and the availability of blankets, we will certainly take your feedback into consideration as we continuously strive to enhance the comfort of our accommodations for all our guests.As for the swimming conditions in the ocean, apologies for any disappointment this may have caused. While we cannot control natural elements such as ocean conditions, we always aim to provide alternative activities and amenities to ensure that our guests have a memorable experience.Lastly, we apologize if our staff's sense of urgency did not meet your expectations. We will be addressing this with our team to ensure that all guest requests and concerns are handled promptly and with the utmost care.Once again, sorry for the inconveniences you faced during your stay. We truly value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Amer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The customer service is very good, the employees are super nice and professional. The facility is clean and everyone is very hospitable.
4 nachten verbleven in maart 2024
Reactie van General Manager op 23 mrt 2024
Dear Amer,Greetings from Sandies Tropical Village!Thank you for taking the time to leave us a review. We are thrilled to read that you appreciated our services and our professional staff. Your kind words mean a lot to our team!Warm Regards,

10/10 – Uitstekend

Kellie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay here! Property is quiet and beautiful. Very fair price! Staff were amazing and friendly.
3 nachten verbleven in maart 2024
Reactie van General Manager op 23 mrt 2024
Dear Kellie,Greetings from Sandies Tropical Village!Thank you so much for staying with us and for taking your time to share your experience with us. We are pleased to read that you had a great stay with us and appreciated our quite and beautiful resorts and our amazing staff. looking forward to welcoming you back soon.Kind Regards,

10/10 – Uitstekend

chiara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Sandies Malindi Dream Garden op 20 feb 2024
Dear Chiara, Thank you for choosing to stay with us.We appreciate your excellent rating. Looking forward to hosting you again in the near future.

4/10 – Matig

andrew

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Sandies is showing its age. Needs a full facelift more than a lick of paint. Buffet food was rather like school dinners. Moved to Dreams Garden after one night which was much better
7 nachten verbleven in december 2023
Reactie van Sandies Tropical Village op 15 jan 2024
Dear Andrew,Thank you for sharing your feedback about your stay at Sandies Tropical Village. We’re sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the need for renovations and the quality of the buffet food. Your input is invaluable, and we will certainly consider it as we strive to improve our facilities and dining options. We’re glad to hear that you found Sandies Dreams Garden to be a better fit for your needs. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

6/10 – Redelijk

George

Positief: Staat van de accommodatie en faciliteiten
Check in & check out was a painful long experience. They didn’t have enough towels for our rooms and they said they had an issue at the laundry. English food and inland foods were major. I think at the coast of Malindi there should be more focus on traditional Swahili foods like pilau wali wa mnazi and other awesome delicacies from that region that are in line with their Swahili themed rooms and cottages. I did like the pool. It’s deep enough for advanced swimmers but also shallow enough for children and games. We had stuff encouraging us to join group activities which I think is a great initiative. Generally enjoyed the hospitality and I thought everyone was very kind, friendly and respectful. Be aware of the local touts selling your packages at the beach. Wouldn’t recommend and doesn’t seem safe. Arrange your tours from the hotel or travel apps!!
2 nachten verbleven in december 2023
Reactie van Sandies Tropical Village op 13 dec 2023
Dear George,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during the check-in and check-out processes. We understand that these are crucial moments of your stay, and we regret any delays or discomfort caused.We appreciate your understanding regarding the towel shortage, and we want to assure you that we are actively addressing the issue with our laundry services to prevent any recurrence. Guest satisfaction is our top priority, and we are committed to making improvements based on your valuable input.Your suggestion about incorporating more traditional Swahili foods aligns perfectly with the essence of our coastal location. We value your insight and will certainly explore ways to enhance our culinary offerings to provide a more authentic experience for our guests.We are happy to hear that you enjoyed our pool and found it accommodating for both advanced swimmers and children. Our team takes pride in creating a welcoming atmosphere, and we are delighted that you felt encouraged to join group activities during your stay.Your kind words regarding the hospitality and friendliness of our staff are truly appreciated. We will ensure that your positive feedback is shared with the team, as it serves as motivation to continue delivering excellent service.We appreciate your cautionary advice about local touts at the beach and fully endorse arranging tours through the hotel or reputable travel apps for a safer and more secure experience.Thank you again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable and seamless experience.

8/10 – Goed

heather

Reisde met een groep
Positief: Netheid, personeel en service
Large rooms. Were only there for short stay. didn't get a chance to enjoy the pool or ocean.
1 nacht verbleven in november 2023
Reactie van George Odipo op 18 nov 2023
Dear Heather, Greetings from Sandies Tropical Village and thank you for staying with us. We do appreciate your positive feedback. We look forward to hosting you again in the near future, for you to be able to experience our services and facilities better.

10/10 – Uitstekend

Cynthia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The hotel is resort is huge and very nice staff are remarkable and attention to details always ready to help solve our issues. The hotel could improved on its bathroom which looked abit outdated but everything was working..so still fine.
1 nacht verbleven in september 2023
Reactie van Sandies Tropical Village op 8 sep 2023
Hello Cynthia,We are grateful for your wonderful review. It was a pleasure to have you as our guest at our resort and to know that our staff impressed you with their remarkable service and attention to detail. We value your helpful suggestion on updating our bathroom facilities. We are constantly working to improve our service and amenities for our guests. We look forward to welcoming you back soon at our resort.

10/10 – Uitstekend

Heike

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Sandies Tropical Village op 8 sep 2023
Hello Heike,Thank you for choosing to stay with us.We appreciate your excellent rating.Looking forward to hosting you again in the near future.

6/10 – Redelijk

Peter A

Reisde met partner
A decent way place but much has left to slowly deteriorate in the rooms. Bathrooms need to be refinished. They don’t have enough towels in the property for the pool and your room. You are always waiting for new towels to be made available. A waste of time. Consider bringing your own.
3 nachten verbleven in augustus 2023
Reactie van Sandies Tropical Village op 14 aug 2023
Jambo Peter,Thank you for taking the time to review us on your recent stay. We appreciate your feedback, and we will use it to improve our services and facilities. We apologize for the inconvenience caused by the lack of towels and the condition of the bathrooms. We are working hard to ensure that our guests have a comfortable and enjoyable experience. We hope you will give us another chance to serve you better in the future.

10/10 – Uitstekend

Samuel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
5 nachten verbleven in juli 2023
Reactie van Sandies Tropical Village op 1 aug 2023
Hello Samuel,Thank you for your excellent review.We look forward to hosting you again.

4/10 – Matig

Marte

1 nacht verbleven in juni 2023
Reactie van Sandies Tropical Village op 16 jun 2023
Hello Marte,Thank you for taking the time to rate us on your recent stay.We take note of your rating and we seemed to have fallen short of your expectation.We hope to host you again in the near future and promise a more memorable stay.

8/10 – Goed

John

2 nachten verbleven in juni 2023
Reactie van Sandies Tropical Village op 13 jun 2023
Hello John,Thank you for your wonderful rating.We hope you enjoyed our hospitality. Looking forward to hosting you in the near future.

10/10 – Uitstekend

xareed

2 nachten verbleven in april 2023
Reactie van Sandies Tropical Village op 12 jun 2023
Hello Xareed,Thank you for choosing to stay with us.We appreciate your excellent rating. We hope to host you again in the near future.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good food
4 nachten verbleven in april 2023
Reactie van General Manager op 28 apr 2023
Dear Michael,Thank you so much for staying with us and for taking your time to share your positive comment with us. We really appreciate it! Looking forward to welcoming you back soon.Warm Regards.

10/10 – Uitstekend

George

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was very nice!
1 nacht verbleven in maart 2023
Reactie van DRK op 9 mrt 2023
Thank you very much for sharing your feedback with us.We look forward to hosting you again in the near future.

8/10 – Goed

ROBERTO

4 nachten verbleven in februari 2023
Reactie van DRK op 9 mrt 2023
Thank you for sharing your feedback with us.Really appreciate and look forward to hosting you again.RegardsDickson

10/10 – Uitstekend

Larissa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New Year vacation
I really enjoyed staying at the Sandies Tropical Village. Very relaxing atmosphere, I loved the terrace with a nice and comfy couch where I spent much time reading. Amazing beach party on the New Year eve. Everyone was very friendly and accommodative. I will definitely come back again.
5 nachten verbleven in december 2022
Reactie van General Manager op 5 jan 2023
Dear Larissa,Greetings from Sandies Tropical Village!Thank you so much for staying with us and for the perfect rating. We are glad you enjoyed your stay with us and appreciated our service and staff too, your satisfaction is really important to us and we are happy to read that we have been able to meet your expectations. Looking forward to seeing you soon.Warm Regards,General Manager.

6/10 – Redelijk

Esther

Reisde met een groep
Water, soft drink should be part of a meal…WHY charge to the least water??
3 nachten verbleven in oktober 2022

8/10 – Goed

Angelo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cibo molto buono e vario;personale cordiale e gentile;ragazzi animazione fanno il massimo col poco che hanno a disposizione.Nota negativa sono i corvi molto presenti ed invadenti.
4 nachten verbleven in augustus 2022

10/10 – Uitstekend

JECINTA

4 nachten verbleven in juli 2022
Reactie van General Manager op 5 aug 2022
Dear Jecinta, Thank you so much for staying with us and for the perfect rating. We are happy to know that you appreciated our restaurant services and breakfast. As for the WI-FI please advise on which areas you had issues with so we can check with our IT department and act accordingly. Looking forward to seeing you back soon. Warm Regards,

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Stay was ok. But not child friendly especially if u have young kids.
1 nacht verbleven in mei 2022

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The rooms very of a very low standard nothing has been done for the last decade. We had to shift our rooms two times as no water first then no hot water and then moving to the second room after coming back to the room in the scene I g full of ants and bugs. Very disappointed stay
4 nachten verbleven in april 2022
Reactie van General Manager op 26 apr 2022
Dear Guest, Greetings from Sandies Tropical Village! Thank you so much for staying with us and for taking you time to share your experience with us. We are very sorry to read that we did not meet your expectation especially with the room amenities as our mission is to provide excellent guest experiences, so we are sorry to have let you down. please note we have taken your feedback on board and we will strive to make improvements accordingly. We hope you will give us another chance for a better experience in the near future. Kind Regards,

8/10 – Goed

Rochelle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in december 2021
Reactie van General Manager op 26 apr 2022
Dear Rochelle, Greetings from Sandies Tropical Village! Thank you so much for staying with us and for taking your time to share your review with us. We really appreciate it. Warm Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Magical place
Magical place
2 nachten verbleven in februari 2022
Reactie van General Manager op 24 feb 2022
Dear Guests, Thank so much for staying with us and for sharing your positive feedback with us. We are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves. Looking forward to welcoming you back soon. Warm Regards.

10/10 – Uitstekend

Silvia

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vale muito a pena!!!!
Minha estadia com minha amiga foi ótima. O quarto era imenso e bem claro (do jeito que gosto). Era limpo todos os dias. A cama muito grande e bem confortável. Chuveiro ótimo e ar condicionado maravilhoso. A comida muito variada e as atividades na piscina muito divertidas. Gostei também da apresentação de danças típicas que teve no auditório. A praia tem bastante algas mas de manhã cedo e no fim do dia fica ótimo. Super recomendo pois fui muito bem atendida. Comentei que estava comemorando 40 anos de formada e tive ótimas surpresas.
Surpresa na hora do jantar.
Surpresa ao chegar no quarto.
7 nachten verbleven in januari 2022
Reactie van General Manager op 25 jan 2022
Dear Silvia, Thank you so much for staying with us and for taking your time to share your positive feedback with us. We are happy to read that you liked our huge rooms, food, animation activities and our staff. We also thank you for recommending our hotel to other travellers. We hope to have you back in the near future and take part in more of your life's celebrations and milestone. Warm Regards,

8/10 – Goed

gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Why should i write a review for expedia when they have been unable to secure a refunf gor me from kenya airways after i paid expedia £800 for flights to kenya in may 2020 that Kenya airways cancelled. Despite hours of on line messaging and phone calls from me with Expedia who i use at least four times a year
7 nachten verbleven in december 2021
Reactie van General Manager op 21 dec 2021
Dear Gary, Thank you so much for staying with us and for rating us. However we are very sorry for the experience you encountered with Kenya airways. Warm Regards,

10/10 – Uitstekend

jonas

Positief: Netheid, personeel en service en comfort kamer
Fantastiskt vid stranden
Ett trevligt fräscht hotell vid stranden strax utan för stan. Trevliga loungeområden, poolområden och beach och bra frukost med det mesta man kan önska sig. Trevlig och servceminded personal som är där för att ge dig en bra upplevelse. Bodde vid dreamgarden i ett stort rum med balkong mot poolen. På kvällen kom personal och förberedde inför kvällen. Det enda som inte var ok var badrummet som är mer som en kvarleva från svunnen tid med lutning som gör att duschvattnet rinner ut i hallen nej gör om badrummen till samma standard som allt annat.
2 nachten verbleven in november 2021
Reactie van General Manager op 21 dec 2021
Dear Jonas, Thank you so much for staying with us and for the great review. We are happy to read that you appreciated our services and our friendly staff. Warm Regards,

8/10 – Goed

Jared

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great facility. Service was decent.
3 nachten verbleven in november 2021
Reactie van General Manager op 21 dec 2021
Dear Jared, Thank you so much for staying with us and for taking the time to share your experience with us. We are so pleased to read that you appreciated our decent services. Looking forward to welcoming you back soon. Warm Regards

8/10 – Goed

Victor Manuel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Buen Hotel.
el hotel en general es bastante bueno, la playa es increíble y el desayuno buffet excelente. Por 150 shilling estas en Malindi. Creo que deberían mejorar la conexión al Wifi porque en muchas zonas en realmente pobre.
4 nachten verbleven in oktober 2021
Reactie van GM op 26 okt 2021
Dear Victor, Thank you so much for staying with us and for taking the time to share your experiences with us. we glad to read that you appreciated good hotel and excellent breakfast buffet. Warm Regards,

8/10 – Goed

Abby

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Nice hotel and food, POOR communication
A friend and I came here for a few days in May 2021. However, we had issues with both Hotels.com and the hotel itself. While we booked Sandies Tropical Village, no one informed us that property was actually closed due to covid, and we were placed in Diamonds Dreams of Africa. While the property was great, the pricing was higher. When we booked we thought we getting all inclusive, but it was actually just breakfast and dinner. The time were restrictive, so for lunch you can choose to eat there out of pocket (about $20 a person) or leave the hotel. We ended up upgrading to the full all-inclusive, but we found that the rate was higher than at Sandies, and that as foreigners, we were charged double what our Kenyan friends had paid. All, not all of the drinks are included, just a list of 4 cocktails, which was fine, but something to note. I was also quoted a different price than my friend; overall, not consistent communication from Hotels.com or Diamonds. While we loved the hotel and the beach, and the amazing food, we would not stay here again because of the lack of communication.
4 nachten verbleven in mei 2021
Reactie van DKR op 26 mei 2021
Thank you for the feedback. We really appreciate. We are sorry for the areas where we did not meet your expectations. We have taken note and we promise improvement in those areas. Looking forward to hosting you again in the near future. Thank you Dickson

8/10 – Goed

Brigitte

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sehr empfehlenswert
Schönes Hotel direkt am Strand, sehr sauber, Essen sehr gut.Personal sehr zuvorkommend. Am Abend müsste etwas Unterhaltung angeboten werden.
1 nacht verbleven in februari 2021

10/10 – Uitstekend

Brigitte

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hervorragend
1 nacht verbleven in december 2020
Reactie van Alexander op 9 dec 2020
Dear Brigitte, Thank you for staying with us and for rating us. Looking forward to welcome you back soon to the hotel. Warm Regards,

10/10 – Uitstekend

Brigitte

1 nacht verbleven in oktober 2020
Reactie van Alex op 3 nov 2020
Dear Brigitte, Thank you for staying with us and for the perfect rating. Looking forward to welcome you back soon. Warm Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. .....................................
1 nacht verbleven in februari 2020
Reactie van Alexander Zissimatos. op 6 feb 2020
Dear Guest, Thank you for staying with us and for rating us. We are happy that you appreciated our staff. Warm Regards.

8/10 – Goed

Yannic

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2020
Reactie van Alexander Zissimatos op 6 feb 2020
Dear Yannic, Thank you for staying with us and for the perfect rating. Looking forward to welcome you back to the hotel. Warm Regards,

10/10 – Uitstekend

Brigitte, Malindi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019
Reactie van Alexander op 12 sep 2019
Dear Brigitte, Thank you for staying with us and for the perfect rating. Looking forward to welcome you back soon. Warm Regards,

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
un Cadre magnifique , le décor est très bien étudié … tenture , boiseries etc... Piscine nettoyée chaque jour, c'est un plus car la plage n'est pas très accueillante , due aux algues et les Beach boys qui vs harcèlent , heureusement il y la sécurité de l'établissement qui veille à ce qu'ils n'accèdent pas à la plage privée ..le personnel est chaleureux et courteois , et la nourriture à dominante Italienne est excellente ..
4 nachten verbleven in augustus 2019
Reactie van Alexander op 28 aug 2019
Dear Guest, Thank you for staying with us and for taking your time to share your experiences with is. We are glad to read that you appreciated our beautiful setting, clean pool,excellent food, courteous staff and the security personnel. Looking forward to welcome you back soon to the hotel. Warm Regards

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2019
Reactie van Alexander op 28 aug 2019
Dear Guest, Thank you so much for the perfect rating. Looking forward to welcome you back soon. Warm Regards

10/10 – Uitstekend

Anders

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juni 2019
Reactie van Alexander Zissimatos op 17 jul 2019
Dear Anders, Thank you for staying with us and for appreciating our services. Looking forward to welcoming you back soon. Warm Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were in excellent condition. Customer service and food was also excellent.
3 nachten verbleven in november 2018
Reactie van Alexander Zissimatos op 23 apr 2019
Dear Guest, Thank you for rating us and for the wonderful comments about excellent rooms, food and customer service. Looking forward to welcome you back soon. Warm Regards,

10/10 – Uitstekend

Brigitte, Malindi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019
Reactie van Alexander Zissimatos op 9 apr 2019
Dear Brigitte, Thank you so much for staying with us and for the perfect rating. Looking forward to welcome you back soon. Warm Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The check in was kind of slow but overall loved my stay there. Close to the airport, quiet resort. Wifi signal in the common area is poor. The room was clean, food was awesome and the stuff were helpful if one needed anything. I would recommend this place and would not mind staying there again.
3 nachten verbleven in december 2018
Reactie van Alexander Zissimatos op 22 mrt 2019
Dear Anonymous, Thank you for choosing to stay in our hotel and for sharing your experience with us. We are glad to read that the overall stay was good and appreciated our clean rooms, awesome food, our helpful staffs and thank you for recommending our hotel. We apologize for the few things didn't meet your expectations and we hope for another opportunity of welcoming you again in the hotel for a better experience. Warm Regards